Medical Receptionist (Care Co-ordinator)

Job description

Job responsibilities

Demonstrate a thorough understanding of practice systems and services and have a sound knowledge of referral streams from a range of sectors both internally and externally

Ability to undertake clinical signposting of patients accessing primary care services having a good working knowledge of internal practice systems, services and locality initiatives

To receive all home visits requests working to ensure appropriateness of call and action undertaken

To develop a thorough knowledge of the practice systems and to work in accordance with written protocols working independently in adherence to the working arrangements.

To understand agreements and policies concerning data sharing and patient consent

To provide excellent customer care, demonstrating empathy, patience and a holistic approach to customer / patient care, with commitment to building effective working relationships

To be able to triage calls, directing patients and service users to relevant personnel or services or locality developments

To demonstrate team working skills, peer support and mentorship on a daily basis

To have excellent enhanced communication skills with the ability to communicate in writing, (letters and electronically) and verbally with a wide range of providers and users of services, including patients, carers, voluntary; social, primary and secondary care providers

To keep accurate records of all patient / providers contacts using the templates as directed and updating as necessary

To understand the needs and safeguarding issues of vulnerable patient groups; including the elderly, housebound and those with long-term conditions, including physical and mental disabilities.

To provide assistance and respond appropriately in emergency situations

To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.

To report any incidents that might compromise health and safety of self, other staff or customers / patients

To provide a wholistic approach to patient needs; developing and supporting initiatives around healthy lifestyles, behaviour's and activities

Work independently with minimal supervision; providing and contribute to education, training and supervision when requested.

Co-ordinate the arrangement of any follow-up care as directed by senior members of practice or any clinician

Person Specification

Experience

Essential

• Working in a busy public reception environment
• Reception and Clerical duties
• Dealing with public / patients
• Working as a part of a team
• Excellent communication skills

Desirable

• Knowledge of EMIS / Accurix
• Experience of working in primary care or health care setting

Qualifications

Essential

• GCSE Grade A to C in English and Maths
• Experience in busy reception environment
• Telephone / Communication skills

Desirable

• Previous experience in general practice / NHS environment
• Knowledge of EMIS / Docman / Accurix

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Medical Practice

Address

Cottam Lane Surgery

Cottam Lane

Preston

Lancashire

PR2 1JR

Employer's website

https://parkmedicalpractice.com/ (Opens in a new tab)