Job summary
The digital access coordinator will be
responsible for complete and accurate review of the online consultations which
are received by the practice. They will also be responsible for booking the
most appropriate appointments for patients and dealing with non-clinical admin
requests.
Main duties of the job
The post holder is responsible for managing
the flow of health forms within the Blinx health form inbox across all sites.
This role involves timely triage and allocation of health forms to relevant
clinicians on EMIS, ensuring effective communication with clinical and
non-clinical teams, and managing administrative tasks associated with health
forms. The administrator will also monitor daily capacity and adjust digital
access as needed to ensure smooth operations.
The coordinator will work as part of the Digital
Access Team. The team will work together to ensure that tasks are carried out
to the required deadlines. The team must respond to circumstances and a
positive and flexible approach is required.
The Postholder will need to organise their
workload and manage their time effectively to ensure that all tasks are
completed within the required timescales.
About us
Brownlow
prides itself in being an exceptional employer. We have a dedicated staff
wellbeing team and offer numerous staff benefits and incentives including
protected study leave with financial allowance.
Brownlow is
an organisation that is committed to equality and diversity, and we strive for
our workforce to be representative and inclusive of the complex and diverse
community which we are proud to serve. With this commitment in mind, we
actively encourage individuals who self-identify as having protected
characteristics to apply for this role. We are particularly keen to encourage
applications from: individuals with linguistic diversity, members of the LGBTQ+
community; members of black, minority ethnic, and minority faith groups; and
from those who are disabled and / or neurodiverse. We are mindful that we may
not always be aware of structural and systemic factors, which might discourage
or prevent certain minority groups and marginalised populations from applying
to join our team. If you are aware that any such barriers do exist, please let
us know so that we can work to overcome and dismantle these.
We
require applicants whose native language is not English to demonstrate their
competence in the English language. This
can be demonstrated by:
-
Providing
Certification of English proficiency
-
During
interview should you be invited to attend
Job description
Job responsibilities
Liaise
with members of the Practice, Primary Health Care Team, other NHS Organisations
and outside agencies as appropriate to the role.
Communicate
sensitively and effectively with patients and carers, using active listening
and adapting communication style and method as necessary to meet their needs.
Participate in meetings as appropriate.
Team
working:
Understand own role and scope in the practice.
Work
as an effective and responsible team member, supporting colleagues in a
flexible and approachable manner.
Organisation/Quality:
Ensure that patients are identified correctly.
Ensure that any data entered into the
computer is done accurately.
Understand
and follow the requirements of confidentiality (including GDPR) and the Freedom
of Information Act and refer on any queries as
appropriate.
Participate
in quality improvement initiatives, including Significant Event Analysis and
review of patient complaints.
Support
the aims and objectives of the Practice and contribute to the on-going
development of the Practice as required.
Follow Practice policies, including
Health and Safety, Security and Confidentiality.
Job description
Job responsibilities
Liaise
with members of the Practice, Primary Health Care Team, other NHS Organisations
and outside agencies as appropriate to the role.
Communicate
sensitively and effectively with patients and carers, using active listening
and adapting communication style and method as necessary to meet their needs.
Participate in meetings as appropriate.
Team
working:
Understand own role and scope in the practice.
Work
as an effective and responsible team member, supporting colleagues in a
flexible and approachable manner.
Organisation/Quality:
Ensure that patients are identified correctly.
Ensure that any data entered into the
computer is done accurately.
Understand
and follow the requirements of confidentiality (including GDPR) and the Freedom
of Information Act and refer on any queries as
appropriate.
Participate
in quality improvement initiatives, including Significant Event Analysis and
review of patient complaints.
Support
the aims and objectives of the Practice and contribute to the on-going
development of the Practice as required.
Follow Practice policies, including
Health and Safety, Security and Confidentiality.
Person Specification
Qualifications
Essential
- A sound general education to GCSE level or equivalent, or equivalent working experience, or relevant qualifications.
- An excellent standard of grammar and spelling in the English language.
Experience
Essential
- Good general computer skills, including the ability to use Microsoft Office, email and the internet.
- Evidence of excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
- Previous experience that demonstrates good attention to detail.
Personal Qualities
Essential
- A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
- The ability to work independently and use initiative.
- The ability to produce accurate and thorough work in a prompt and efficient manner, working to set timescales.
- The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing.
- The ability to manage conflict calmly and positively and adhere to procedures under pressure.
- A conscientious approach and commitment to working in an adaptable and flexible manner.
- The ability to work effectively when busy and multi-task when required.
- The ability to deal with personal information sensitively and respect people's right to confidentiality.
- The ability to cope with occasional exposure to challenging behaviour, distressing circumstances, or emotional events.
- The ability to work positively as a member of a busy team.
- The ability to give good and regular attendance.
Desirable
- Experience of working in a healthcare setting.
- Training or qualifications in administration, IT, or other related areas.
- Experience of dealing with the public, preferably in a customer service environment.
Person Specification
Qualifications
Essential
- A sound general education to GCSE level or equivalent, or equivalent working experience, or relevant qualifications.
- An excellent standard of grammar and spelling in the English language.
Experience
Essential
- Good general computer skills, including the ability to use Microsoft Office, email and the internet.
- Evidence of excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
- Previous experience that demonstrates good attention to detail.
Personal Qualities
Essential
- A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
- The ability to work independently and use initiative.
- The ability to produce accurate and thorough work in a prompt and efficient manner, working to set timescales.
- The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing.
- The ability to manage conflict calmly and positively and adhere to procedures under pressure.
- A conscientious approach and commitment to working in an adaptable and flexible manner.
- The ability to work effectively when busy and multi-task when required.
- The ability to deal with personal information sensitively and respect people's right to confidentiality.
- The ability to cope with occasional exposure to challenging behaviour, distressing circumstances, or emotional events.
- The ability to work positively as a member of a busy team.
- The ability to give good and regular attendance.
Desirable
- Experience of working in a healthcare setting.
- Training or qualifications in administration, IT, or other related areas.
- Experience of dealing with the public, preferably in a customer service environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
