Patient Care Administrator
Brownlow Group Practice
The closing date is 15 November 2024
Job summary
1 x12 month temporary part time 30 hour position (Central sites)
1 x Permanent37.5 Hours per week Permanent position (Marybone Site)
1 x 12 month temporary Part time 20 Hour position (Princes Park)
To provide a point of contact for the patients and act as a focal point of communication between the patients, doctors and other medical staff.
Other job locations include:
- Ropewalks - 26 Argyle Street Liverpool L1 5DL
- Student Health - Peach Street L69 7ZL
- Kensington Neighbourhood Health Centre - 157 Edge Lane Liverpool L7 2PF
- Marybone Health Centre - 2 Vauxhall Road, Liverpool L3 2BG
- Princes Park - Bentley Road, L8 0SY
Main duties of the job
Ensure each patient/visitor to the practice always receives a high-level of customer care/service
Ensure that the patient journey is to a high standard
Monitor the flow of patients into the consulting and treatment rooms.
Provide support to all clinical staff as and when required ensuring that communication with patients is always maintained
Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms
Action any admin tasks and requests in an efficient and effective
Ensure that requests for prescriptions are actioned where possible within one working day.
Follow Practice procedures for opening and closing of all sites.
Ensure total familiarity with all the appointment systems including the regular and incidental variations.
Book appointments and recalls.
Provide a high level of service when covering the phones and ensure patients are signposted appropriately.
Answer phones in a timely manner and ensure they are dealt with in an effective way.
Ensure the practice guidance for identifying patients and greeting patients when they call the practice is always followed.
Manage all telephone and home visit requests as per the practice process ensuring that all patient contact information is up to date.
Participate in 121 meeting to review the quality of calls through call recordings and reflect on any improvements if required.
About us
Brownlow prides itself in being an exceptional employer. We have a dedicated staff wellbeing team and offer numerous staff benefits and incentives including protected study leave with financial allowance. You will receive a 6-month mentorship/induction package.
Brownlow is an organisation that is committed to equality and diversity, and we strive for our workforce to be representative and inclusive of the complex and diverse community which we are proud to serve. With this commitment in mind, we actively encourage individuals who self-identify as having protected characteristics to apply for this role. We are particularly keen to encourage applications from: individuals with linguistic diversity, members of the LGBTQ+ community; members of black, minority ethnic, and minority faith groups; and from those who are disabled and / or neurodiverse. We are mindful that we may not always be aware of structural and systemic factors, which might discourage or prevent certain minority groups and marginalised populations from applying to join our team. Although not required by law we strongly recommend that all staff have received all Covid vaccinations. Extended access will form part of your contracted hours.
If you are successful at interview and are registered with any of the Brownlow or CLPCN sites, you are required to change practices and this will be a stipulate of employment.
Date posted
31 October 2024
Pay scheme
Other
Salary
£24,071 to £25,674 a year Depending on experience
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
A1812-24-0016
Job locations
Brownlow Group Practice
70 Pembroke Place
Liverpool
Merseyside
L69 3GF
Employer details
Employer name
Brownlow Group Practice
Address
Brownlow Group Practice
70 Pembroke Place
Liverpool
Merseyside
L69 3GF
Employer's website
For questions about the job, contact:
Brownlow HR
Supporting documents
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