Job summary
The post
holder will be provide administrative support to the Brownlow Information and
Research teams (approximately 4 days a week for IT and 1 day for research)
supporting IT operations and research across all Brownlow Health practices
The post
holder will ensure workload is appropriately actioned within the set time
scales, liaising with team members and other staff at all levels where
appropriate
The post
holder will be an integral part of the Brownlow Information Team. The team will
work together to ensure that tasks are carried out to the required deadlines.
The team has to respond to circumstances and a positive and flexible approach
is required.
The
Postholder will be able to manage their own workload and time effectively and
foster a good work relationship with staff at all levels.
Main duties of the job
Liaise with members of the Practice, Primary Health Care Team,
other NHS Organisations and outside agencies as appropriate to the role.Participate in meetings as appropriate.Understand own role and scope in the practice.Work as an effective and responsible team member, supporting
colleagues in a flexible and approachable manner.Ensure that patients are identified correctly.Ensure that any data entered into the computer is done accurately.Understand and follow the requirements of confidentiality
(including GDPR) and the Freedom of Information Act and refer on any queries as appropriate.Participate in quality improvement initiatives, including
Significant Event Analysis and review of patient complaints.
About us
Brownlow
prides itself on being an exceptional employer. We have a dedicated staff
wellbeing team and offer numerous staff benefits and incentives including
protected study leave with financial allowance. You will receive a 6-month
mentorship/induction package.
Brownlow is
an organisation that is committed to equality and diversity, and we strive for
our workforce to be representative and inclusive of the complex and diverse
community which we are proud to serve. With this commitment in mind, we
actively encourage individuals who self-identify as having protected
characteristics to apply for this role. We are particularly keen to encourage
applications from: individuals with linguistic diversity, members of the LGBTQ+
community; members of black, minority ethnic, and minority faith groups; and
from those who are disabled and / or neurodiverse. We are mindful that we may
not always be aware of structural and systemic factors, which might discourage
or prevent certain minority groups and marginalised populations from applying
to join our team. If you are aware that any such barriers do exist, please let
us know so that we can work to overcome and dismantle these.
Extended access will form part of your contracted hours.
If you are successful at
interview and are registered with any of the Brownlow or CLPCN sites, you are
required to change practices and this will be a stipulate of employment.
Job description
Job responsibilities
Information Team responsibilities:
Maintain the Brownlow Information team database used to manage access to the Practice computer systems and account details. Update when new users start and amendment of existing starter details.
Co-ordinate, with Brownlow HR, the new starter process including initial account creation, liaison with Informatics Merseyside for network account creation and smartcard authorisation and for the allocation of IT team members to new staff inductions.
Co-ordinate, with Brownlow HR, in relation to closing accounts when staff members leave.
Monitor the Brownlow IT mailbox and action or allocate tasks where appropriate.
Research Team responsibilities: Attend the monthly Research meeting. Keep an up to date log of time spent on research activity and on individual studies by admin staff; ensure that the practice has all the correct documentation for each study and maintain the site files for all studies and keep these up to date as necessary; assisting the Senior IT Facilitator in the maintenance and running of existing searches on EMIS to find eligible patients for studies at all Brownlow practices; assisting the Senior IT Facilitator ensuring patients who are taking part in a study have all the correct coding in the medical record using the research template; undertake the administration of inviting patients to take part in research studies, this may involve printing and posting out invitations and the use of Docmail; undertake any administration required for the running of all research studies, the requirements for each study will be different; liaise with the Clinical Research Network
Other job locations include:
- Ropewalks - 26 Argyle Street Liverpool L1 5DL
- Student Health - Peach Street L69 7ZL
- Kensington Neighbourhood Health Centre - 157 Edge Lane Liverpool L7 2PF
- Marybone Health Centre - 2 Vauxhall Road, Liverpool L3 2BG
- Princes Park - Bentley Road, L8 0SY
Job description
Job responsibilities
Information Team responsibilities:
Maintain the Brownlow Information team database used to manage access to the Practice computer systems and account details. Update when new users start and amendment of existing starter details.
Co-ordinate, with Brownlow HR, the new starter process including initial account creation, liaison with Informatics Merseyside for network account creation and smartcard authorisation and for the allocation of IT team members to new staff inductions.
Co-ordinate, with Brownlow HR, in relation to closing accounts when staff members leave.
Monitor the Brownlow IT mailbox and action or allocate tasks where appropriate.
Research Team responsibilities: Attend the monthly Research meeting. Keep an up to date log of time spent on research activity and on individual studies by admin staff; ensure that the practice has all the correct documentation for each study and maintain the site files for all studies and keep these up to date as necessary; assisting the Senior IT Facilitator in the maintenance and running of existing searches on EMIS to find eligible patients for studies at all Brownlow practices; assisting the Senior IT Facilitator ensuring patients who are taking part in a study have all the correct coding in the medical record using the research template; undertake the administration of inviting patients to take part in research studies, this may involve printing and posting out invitations and the use of Docmail; undertake any administration required for the running of all research studies, the requirements for each study will be different; liaise with the Clinical Research Network
Other job locations include:
- Ropewalks - 26 Argyle Street Liverpool L1 5DL
- Student Health - Peach Street L69 7ZL
- Kensington Neighbourhood Health Centre - 157 Edge Lane Liverpool L7 2PF
- Marybone Health Centre - 2 Vauxhall Road, Liverpool L3 2BG
- Princes Park - Bentley Road, L8 0SY
Person Specification
Personal Qualities
Essential
- Good general computer skills, including the ability to use Microsoft Office, email and the internet
- Evidence of excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
- Previous experience that demonstrates good attention to detail.
- An excellent standard of grammar and spelling in the English language.
- A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
- The ability to work independently and use initiative.
- The ability to produce accurate and thorough work in a prompt and efficient manner, working to set timescales.
- The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing.
- The ability to manage conflict calmly and positively, and adhere to procedures under pressure.
- A conscientious approach and commitment to working in an adaptable and flexible manner.
- The ability to work effectively when busy and multi-task when required.
- The ability to deal with personal information sensitively and respect people's right to confidentiality.
- The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
- The ability to work positively as a member of a busy team.
- The ability to give good and regular attendance.
- A commitment to support the delivery of the best possible service to a diverse inner city population.
Experience
Desirable
- Experience of working in a healthcare setting.
- Experience of dealing with the general public, preferably in a customer service environment.
- Previous experience that demonstrates good attention to detail
Qualifications
Essential
- Enthusiastic about research and learning new skills
- Good general computer skills, including the ability to use Microsoft Office, email and the internet
- A sound general education to GCSE level or equivalent, or equivalent working experience, or relevant qualifications.
Desirable
- Training or qualifications in administration, IT or other related areas.
Person Specification
Personal Qualities
Essential
- Good general computer skills, including the ability to use Microsoft Office, email and the internet
- Evidence of excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
- Previous experience that demonstrates good attention to detail.
- An excellent standard of grammar and spelling in the English language.
- A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
- The ability to work independently and use initiative.
- The ability to produce accurate and thorough work in a prompt and efficient manner, working to set timescales.
- The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing.
- The ability to manage conflict calmly and positively, and adhere to procedures under pressure.
- A conscientious approach and commitment to working in an adaptable and flexible manner.
- The ability to work effectively when busy and multi-task when required.
- The ability to deal with personal information sensitively and respect people's right to confidentiality.
- The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
- The ability to work positively as a member of a busy team.
- The ability to give good and regular attendance.
- A commitment to support the delivery of the best possible service to a diverse inner city population.
Experience
Desirable
- Experience of working in a healthcare setting.
- Experience of dealing with the general public, preferably in a customer service environment.
- Previous experience that demonstrates good attention to detail
Qualifications
Essential
- Enthusiastic about research and learning new skills
- Good general computer skills, including the ability to use Microsoft Office, email and the internet
- A sound general education to GCSE level or equivalent, or equivalent working experience, or relevant qualifications.
Desirable
- Training or qualifications in administration, IT or other related areas.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
