Job responsibilities
Following Practice
policies, protocols and guidelines, duties will include:
Clinical
scheduling and appointments:
Administer record and respond to requests for leave from all clinicians,
within practice policy, referring on any queries to the relevant clinical lead.
Administer record and respond to requests for leave from network
pharmacists, liaising with the relevant network Practice to ensure sufficient
cover provided within practice policy.
Maintain accurate and up-to-date records for clinicians annual
leave, sickness leave, maternity leave etc. and provide data as requested to
Finance/HR
Prepare clinical rotas in accordance with policy and ensuring all
service needs are met this
includes LOSS, and all Brownlow Group Practice clinical rotas.
Creating core Rota for all Brownlow Group Practice sites and
adding onto EMIS 6 -12 months in advance.
Identifying risks 6-8 weeks
in advance & planning for contingency raising to the care coordinator or
access supervisor
Liaise with clinical leads where necessary to address any capacity concerns.
Liaise with independent service providers to co-ordinate their
room bookings within the clinical rota
Communicate efficiently with all personnel covered by the rota
system to ensure the clarity of working arrangements and to maintain
operational effectiveness of the practice
Ensure a clear understanding of RotaMaster
Contact locums to arrange sessions, ensuring this is done in
advance so that practice needs are met
Ensure that all individual locums have signed an up-to-date practice
contract and that they provided all the necessary documentation and that there
is a suitable written agreement in place with each locum agency.
Enter appointment schedules on to EMIS for all Brownlow Group
Practice sites in good time ensuring any capacity issues are highlighted to the
care coordinator.
Ensure that the appropriate numbers of telephone and same-day
appointments are reserved for on the day access
Amend the rotas and appointments as requested, within policy and
ensuring all service requirements are met
Manage any on the day changes such as sickness, emergency leave
and ensure adequate support both on site and remotely for all access services.
Support the E-consultation team as and when required.
Any other duty required to support the effective operation of
these systems.
Communication and relationships:
Liaise with members of the Practice, Primary Health Care Team,
other NHS Organisations and outside agencies as appropriate to the role
Communicate sensitively and effectively with patients and carers,
using active listening and adapting communication style and method as necessary
to meet their needs
Participate in meetings as appropriate
Team working:
Understand own role and scope in the practice
Work as an effective and responsible team member, supporting
colleagues in a flexible and approachable manner
Organisation/Quality:
Ensure that patients are identified correctly.
Ensure that any data entered into the computer is done accurately.
Understand and follow the requirements of confidentiality
(including the Data Protection Act) and the Freedom of Information Act and
refer on any queries as appropriate.
Participate in quality improvement initiatives, including
Significant Event Analysis and review of patient complaints.
Support the aims and objectives of the Practice and contribute to
the on-going development of the Practice as
required.
Follow Practice policies, including Health and Safety, Security
and Confidentiality.
Training,
learning and development:
Undergo regular appraisal, supervision and training as necessary
to update skills and knowledge.
Provide training to other staff in work relevant to this post.
Participate in the induction of new staff, students and other
attached professionals.
Equality and diversity:
Respect the privacy, dignity and beliefs of patients, carers,
visitors and co-workers. They must be treated equally, irrespective of gender,
ethnic origin, age, disability, sexual orientation, religion, etc.
Be aware of procedures regarding protection of children and
vulnerable adults, including Practice and NHS policies. Follow the guidance and
policies and take action in an appropriate manner.
Management of risk / health, safety and security:
Follow Health & Safety Policies and guidelines, including fire
procedures and those pertaining to clinical areas of risk. Use safe working
procedures and report incidents using the incident reporting system.
Use the personal security systems within the workplace according
to Practice guidelines.
Follow infection control procedures.
Other:
Give good and regular attendance.
Maintain a tidy and organised work area.
Preparation of refreshments, errands, spot cleaning and set up of
rooms for meetings as necessary.
Any other duty as requested, including covering for absent colleagues.
This
job description is subject to periodic review and amendment in consultation
with the post-holder in the light of changing circumstances.
Brownlow is an organisation that is committed to equality and diversity, and we strive for our workforce to be representative and inclusive of the complex and diverse community, which we are proud to serve.
With this commitment in mind, we actively encourage individuals who self-identify as having protected characteristics to apply for this role. We are particularly keen to encourage applications from: individuals with linguistic diversity, members of the LGBTQ+ community; members of black, minority ethnic, and minority faith groups; and from those who are disabled and / or neurodiverse.
We are mindful that we may not always be aware of structural and systemic factors, which might discourage or prevent certain minority groups and marginalised populations from applying to join our team. If you are aware that any such barriers do exist, please let us know so that we can work to overcome and dismantle these.
