Call Handling Administrator
Brownlow Group Practice
This job is now closed
Job summary
Do you thrive in a fast paced environment?
Do you want to make a contribution to the NHS?
Have you got an interest in delivering excellent customer services?
Brownlow Health has an exciting opportunity to join our dynamic team as a call handler. This position is well suited to an individual looking to work and gain experience in a thriving and supportive team.
We are looking for full or part time applicants. This role will be a 12 month temporary position initially, with potential of being made permanent after review.
Main duties of the job
The role of Call Handler is often the first point of contact for patients. The role is therefore responsible for setting a high level of patient care and reflecting Brownlow’s Values. The role of Call Handler must deliver excellent customer service to patients when making and answering calls and do so in a caring and compassionate manner. You will:
· Offer general assistance to the Practice team and project a positive and friendly image to patients
· Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
· Undertake a variety of administrative duties to assist the triage team.
· Facilitate effective communication between patients and members of the primary health care team
· You must work at all times within your own competence and use your own judgement, knowledge and common sense in your day-to-day activities.
Brownlow prides itself in being an exceptional employer. We have a dedicated staff wellbeing team and offer numerous staff benefits and incentives including protected study leave with financial allowance and enhanced annual leave for 100% attendance. You will receive a 6-month mentorship/induction package and following this will have the option for some home working should you wish to if appropriate for your role.
About us
Brownlow is an organisation that is committed to equality and diversity, and we strive for our workforce to be representative and inclusive of the complex and diverse community which we are proud to serve.
With this commitment in mind, we actively encourage individuals who self-identify as having protected characteristics to apply for this role. We are particularly keen to encourage applications from: individuals with linguistic diversity, members of the LGBTQ+ community; members of black, minority ethnic, and minority faith groups; and from those who are disabled and / or neurodiverse.
We are mindful that we may not always be aware of structural and systemic factors, which might discourage or prevent certain minority groups and marginalised populations from applying to join our team. If you are aware that any such barriers do exist, please let us know so that we can work to overcome and dismantle these.
Although not required by law we strongly recommend that all staff have received all Covid vaccinations.
Extended access will form part of your contracted hours.Job locations:
University of LiverpoolPeach Street L69 7ZL
26 Argyle StreetL1 5DL
2 Vauxhall RoadL3 2BG
Bentley Road L8 0SY
157 Edge LaneL7 2PF
Date posted
19 April 2022
Pay scheme
Other
Salary
£20,330 to £21,777 a year Band 3 (WTE)
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Part-time, Home or remote working
Reference number
A1812-22-7203
Job locations
Brownlow Health @ Pembroke Place
70 Pembroke Place
Liverpool
Merseyside
L69 3GF
Employer details
Employer name
Brownlow Group Practice
Address
Brownlow Health @ Pembroke Place
70 Pembroke Place
Liverpool
Merseyside
L69 3GF
Employer's website
For questions about the job, contact:
Brownlow HR
Supporting documents
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