Patient Care Administrator and Call Handler Administrator
This job is now closed
Job summary
Brownlow Health are seeking committed Patient Care Administrators and Call Handler Administrators, who demonstrate enthusiasm for working in primary care, with a genuine interest in working with patients and contributing to the delivery of high quality health care.
We are recruiting the following vacancies:
Full Time, PCA based at Marybone Practice
Full Time, PCA based at Central sites
Part-Time, 30 hours PCA based at our Central sites
Part-Time, 30 Hours Call Handler Administrator based at our Central sites.
Please state the role you would like to apply for in your application.
Main duties of the job
To provide a point of contact for the patients and act as a focal point of communication between the patients, doctors and other medical staff.
The Patient Care Administrators must ensure that requests for prescriptions are actioned where possible within one working day, open and sort incoming and outgoing mail and ensure total familiarity with all the appointment systems including the regular and incidental variations.
The Call Handler Administrators must deliver excellent customer service to patients when making and answering calls and do so in a caring and compassionate manner, offer general assistance to the Practice team and project a positive and friendly image to patients.
Other job locations:
Bentley Road Liverpool L8 0SY
Peach Street Liverpool L69 7ZL
26 Argyle Street Liverpool L1 5DL
155 Edge Lane Edge Hill Liverpool L7 2PF
2 Vauxhall Road Liverpool L3 2BG
About us
Brownlow prides itself in being an exceptional employer. We have a dedicated staff wellbeing team and offer numerous staff benefits and incentives including protected study leave with financial allowance and enhanced annual leave for 100% attendance. You will receive a 6-month mentorship/induction package and following this will have the option for some home working should you wish to if appropriate for your role.
Brownlow is an organisation that is committed to equality and diversity, and we strive for our workforce to be representative and inclusive of the complex and diverse community which we are proud to serve. With this commitment in mind, we actively encourage individuals who self-identify as having protected characteristics to apply for this role. We are particularly keen to encourage applications from: individuals with linguistic diversity, members of the LGBTQ+ community; members of black, minority ethnic, and minority faith groups; and from those who are disabled and / or neurodiverse. We are mindful that we may not always be aware of structural and systemic factors, which might discourage or prevent certain minority groups and marginalised populations from applying to join our team. If you are aware that any such barriers do exist, please let us know so that we can work to overcome and dismantle these.
Extended access will form part of your contracted hours.
Details
Date posted
15 July 2022
Pay scheme
Other
Salary
£20,329 to £21,776 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Part-time
Reference number
A1812-22-3375
Job locations
Brownlow Health @ Pembroke Place
70 Pembroke Place
Liverpool
Merseyside
L69 3GF
Employer details
Employer name
Brownlow Group Practice
Address
Brownlow Health @ Pembroke Place
70 Pembroke Place
Liverpool
Merseyside
L69 3GF