Performance Lead

Job description

Job responsibilities

Brownlow Health JOB DESCRIPTION

Job Title: Performance Lead

Grade: Band 6

Responsible to: Operations Manager

Accountable to: Partners

Main Purpose: The post-holder has overall responsibility for performance across the practices. S/he is responsible for ensuring performance levels are maintained and targets met .They will be responsible for ensuring we are up to date with CQC requirements, complaints/Learning events and maintaining all the admin roles across the sites are managed effectively.

Duties and responsibilities

Following practice policies, protocols and guidelines, duties will be:

• To ensure all sites are working consistently towards targets for any admin areas and are reached by the desired timescale

• To work closely with site managers in ensuring admin work and targets are maintained and if required extra resource implemented

• Assist in the practice processes and monitor all admin work such as Insurance, childhood Immunisations ,CSN, LTC admin etc. across the sites

• Assist in training team members in various admin areas and ensuring that processes across the sites are followed consistently

• To be involved and lead in any centralisation of admin workload

• To ensure the phones are reported on each week across the sites

• To work closely with the Deputy Operational manager and site managers in ensuring compliance with the required specifications

• To be responsible for developing project plans for achieving specific targets

• To liaise weekly with the Deputy Operations manager and site managers and produce KPI reports on all aspects of this workload

• To be actively involved in weekly meetings with site managers to discuss KPIs and ensure targets are met and produce plans if they cant be achieved

• To ensure accurate data sets are available and are presented to the team in a way that promotes an ethos of quality within the practice

• To be responsible for any admin projects within the practice and ensuring the correct quality improvements tools are used at each stage

CQC Lead

• To lead on KLOE and ensure all aspects are being met

• To ensure a rolling programme is in place and all areas of KLOE at the sites are covered

• To facilitate and chair monthly CQC meetings

• To work alongside the lead CQC GP and admin support

• To prepare fully for any inspections across the sites and ensure site managers are fully updated

Complaints /Learning Events Lead

• Support the complaints and learning team across the sites

• Communicate effectively to site managers and leads across the sites

• Ensure any learning following complaints /learning event is shared with the correct teams effectively

• Create a clear pathway for sharing learning across all the sites

Practice Development and clinical governance

• To attend and participate in management meetings

• provide data, as required, for practice development plans and reports

• contribute information on current activities towards reviews of clinical services

• contribute to strategy formulation and review within the practice

• collect data as part of the clinical audit process

• collect data as part of the organisational audit process

• be aware of practice policies on risk management/Health & Safety/Incident reporting, and operate appropriate procedures for minimising risk

• be aware of issues and terminology related to clinical effectiveness & evidence-based practice

• be aware of issues related to professional development for self and the staff groups s/he has responsibility for and be committed to participation in training and education

  Health and Safety Responsibilities

• Employees must take reasonable care for the Health and Safety of him/herself and/or others who may be affected by his/her acts or omissions at work

• Must co-operate with the employer in so far as necessary to enable that duty or requirement to be performed or complied with.

• No person shall intentionally or recklessly interfere with or misuse anything provided in the interests of Health, Safety or Welfare.

  Confidentiality

• All information relating to patients and staff gained through your employment and after leaving employment with Brownlow Health is confidential. Disclosure to any unauthorized person is a serious disciplinary offence or may result in litigation

Person Specification

Knowledge, training and experience

Essential

• A sound general education to A-level or equivalent, or equivalent working experience.
• A good standard of grammar and spelling in the English language.
• Excellent computer skills, including Microsoft Office. Good keyboard skills.
• Experience of managing or supervising staff.
• Experience of giving feedback and training to improve staff performance.

Desirable

• Training or qualifications in management, administration, IT or other related areas.
• Experience of working in a healthcare setting with knowledge of QoF CQC, Enhanced Services, prescribing.
• Experience of managing and dealing with complaints.
• Experience of recruitment and selection of staff.
• Experience of making improvements to working practices, e.g. the development and implementation of new systems, polices and protocols.
• Managing teams across multiple sites.

Personal skills and abilities

Essential

• Excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
• The ability to work independently and use initiative
• The ability to produce work that is accurate, thorough and well presented.
• A friendly and approachable manner, good with people skills, showing understanding, care and assertiveness when appropriate.
• A conscientious approach and commitment to working in an adaptable and flexible manner.
• The ability to work calmly and effectively and deal with multiple demands even when busy.
• The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
• The ability to deal with personal information sensitively and respect peoples right to confidentiality.
• The ability to work positively as a member of a busy team.
• The ability to influence others positively, negotiate constructively and resolve conflict successfully.
• The ability and willingness to engage with individuals to improve their personal performance.
• The ability to give good and regular attendance.
• A commitment to support the delivery of the best possible service to a diverse inner-city population.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brownlow Group Practice

Address

Brownlow Health @ Pembroke Place

70 Pembroke Place

Liverpool

Merseyside

L69 3GF

Employer's website

https://www.brownlowhealth.co.uk/ (Opens in a new tab)