Care Coordinator

Job description

Job responsibilities

Manage patient appointments on EMIS Web and accurix, ensuring appointments are available and clinics are set up appropriately.

Manage clinical stock, including reordering, and ensure all equipment is available and clinical room is set up correctly.

Manage tasks from clinicians requesting procedure, send appropriate consent/ information and ensure this is returned in a timely manner.

Contact the patients the day before the appointment to ensure attendance.

Support for clinician/patient during/after procedure including training in clinical areas where appropriate (for example height, weight, BP, urinalysis, etc.)

Co-ordinate initial appointment with the clinician / patient ensuring patient has sufficient education prior to appointment, signposting where appropriate.

Ensure appropriate template is used coded correctly supporting clinicians to ensure data is correctly recorded through use of audits and education.

Liaise with Network Practices to promote services and appointment uptake.

Facilitate training for team members and ensure training log and schedule is up to date.

Provide information as and when required to service lead to develop service report.

Manage waiting lists and management of patient cohort through EMIS or excel spreadsheet.

Liaise with clinical lead as and when required.

Ensure achievement of agreed key performance indicators.

Provide supervision / direction / training to other team members regarding use of the service as and when required.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their carers, practice or staff information. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, or the members practices may only be divulged to authorised persons in accordance with CLPCN policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager.

This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.

Brownlow is an organisation that is committed to equality and diversity, and we strive for our workforce to be representative and inclusive of the complex and diverse community, which we are proud to serve.

With this commitment in mind, we actively encourage individuals who self-identify as having protected characteristics to apply for this role. We are particularly keen to encourage applications from: women and gender minorities; members of the LGBTQ+ community; members of black, minority ethnic, and minority faith groups; and from those who are disabled and / or neurodiverse.

We are mindful that we may not always be aware of structural and systemic factors, which might discourage or prevent certain minority groups and marginalised populations from applying to join our team. If you are aware that any such barriers do exist, please let us know so that we can work to overcome and dismantle these

Person Specification

Skills and knowledge

Essential

• Knowledge of the personalised care approach
• Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports
• Creative problem solver and willing to search for hard-to-find information

Desirable

• Knowledge of general practice clinical systems, such as, EMIS
• Ability to read large amounts of information and extract the salient points, to analyse data and report on findings

Personal Qualities & Attributes

Essential

• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• Able to work as part of a team
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals
• Excellent negotiating skills
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PGPA, PCN and the wider system
• Demonstrates personal accountability, emotional resilience and works well under pressure

Education, Qualifications & Training

Essential

• ECDL or equivalent
• Diploma/ HNC level (or relevant experience)
• NVQ Level 2 Business Administration (or relevant experience)
• Demonstrable commitment to professional and personal
• development

Desirable

• Training in motivational coaching and interviewing or equivalent

Experience

Essential

• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
• Experience of data collection and providing monitoring information to assess the impact of services
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working with or in general practice
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology

Desirable

• Experience of supporting people, their families and carers in a related role (including unpaid work)
• Experience in use of databases
• Vulnerable adults awareness
• Experience of care of the elderly

Other

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Access to own transport and ability to travel across the locality on a regular basis
• Continued commitment to improve skills and ability in new areas of work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brownlow Group Practice

Address

Brownlow Health @ Pembroke Place

70 Pembroke Place

Liverpool

Merseyside

L69 3GF

Employer's website

https://www.brownlowhealth.co.uk/ (Opens in a new tab)