Job responsibilities
Staff management
responsibilities
- Lead, line manage and organise the access
teams;
-E-consult Team
-Rota Team
-TCC Team
- Manage all access staff rotas to ensure
sufficient cover for all teams to complete their duties in a timely manner
- Ensure that work is carried out on time,
accurately and in accordance with practice policy, ensuring that the
Access Teams workload is up-to-date at all times and any issues are
highlighted to the Clinical Access Supervisor where appropriate.
- Monitor and manage the daily Access
duties where appropriate
- Ensure that there is a high emphasis on
the provision of customer care throughout the team and within this
role.
- Ensure there is necessary patient contact
within this role, including monitoring and contacting patients who are
vulnerable, less engaging or of limited access to travel to increase
engagement with the services and access to the practice.
- Ensure promotion of our varied access
into the practice for all areas of our patient cohort, ensuring supportive
engagement with those patients who are of limited contact to the practice.
- Allocate and manage staff leave in
accordance with the practice holiday policy.
- Follow the practice guidelines on staff
support, capability and discipline and carry out any necessary
measures.
- Carry out regular review of staff in 121
meetings and conduct annual performance appraisal, including feedback and
performance management.
- To have active involvement in staff
recruitment and ensure all HR and contractual requirements are met.
- Ensure all personnel data i.e. job
descriptions, specifications, inductions, job plans and recruitment info
are updated and passed on to the HR Manager for review.
- To provide mentorship to the Access teams
- Provide support and facilitate training
for any new staff into the Access teams
- Operate systems for staff
rotas/allocation of work; identify and report problems; maintain
appropriate records.
- Monitor Access team time-keeping,
sickness, unauthorised absences and take appropriate action; report and
discuss problems with capacity, discipline or staff grievances to Clinical
Access Supervisor
To regularly review the DNA rate and consider ways of improvements
across the sites.
To keep up to date with frequent non -attenders and look at ways
of managing these patients and link them in with the correct teams within
the practice or signpost were necessary
To facilitate and ensure clinics for all services across the
sites are added on in a timely manner and offer managerial support to the Clinical
access supervisor
Any other duty required to support the effective
operation of these systems.
Communication and relationships:
- Liaise with
members of the Practice, Primary Health Care Team, other NHS Organisations and outside
agencies as appropriate to the role
- Communicate
sensitively and effectively with patients and carers, using active
listening and adapting communication style and method as necessary to meet
their needs
- Participate in
meetings as appropriate
Team working:
- Understand own
role and scope in the practice
- Work as an
effective and responsible team member, supporting colleagues in a flexible
and approachable manner
Organisation/Quality:
- Ensure that
patients are identified correctly.
- Ensure that any
data entered into the computer is done
accurately.
- Understand and
follow the requirements of confidentiality (including GDPR) and the
Freedom of Information Act and refer on any queries as appropriate.
- Participate in
quality improvement initiatives, including Significant Event Analysis and
review of patient complaints.
- Support the aims
and objectives of the Practice and contribute to the on-going development
of the Practice as required.
- Follow Practice
policies, including Health and Safety, Security and Confidentiality.
Training, learning and development:
- Undergo regular
appraisal, supervision and training as necessary to update skills and
knowledge.
- Provide training
to other staff in work relevant to this
post.
- Participate in
the induction of new staff, students and other attached professionals.
- Participate in
the provision of all relevant mandatory training
Equality and diversity:
- Respect the
privacy, dignity and beliefs of patients, carers, visitors and co-workers.
They must be treated equally, irrespective of gender, ethnic origin, age,
disability, sexual orientation, religion,
etc.
- Be aware of
procedures regarding protection of children and vulnerable adults,
including Practice and NHS policies. Follow the guidance and policies and
take action in an appropriate manner.
Management of risk / health, safety and
security:
- Follow Health
& Safety Policies and guidelines, including fire procedures and those
pertaining to clinical areas of risk. Use safe working procedures and
report incidents using the incident reporting system.
- Use the personal
security systems within the workplace according to Practice guidelines.
- Follow infection
control procedures.
Other:
- Give good and
regular attendance.
- Maintain a tidy
and organised work area.
- Preparation of
refreshments, errands, spot cleaning and set up of rooms for meetings as
necessary.
- Any other duty as
requested, including covering for absent
colleagues.
This job description is subject to
periodic review and amendment in consultation with the post-holder in the light
of changing circumstances.
Brownlow
is an organisation that is committed to equality and diversity, and we strive
for our workforce to be representative and inclusive of the complex and diverse
community, which we are proud to serve.
With
this commitment in mind, we actively encourage individuals who self-identify as
having protected characteristics to apply for this role. We are particularly
keen to encourage applications from: women and gender minorities; members of
the LGBTQ+ community; members of black, minority ethnic, and minority faith
groups; and from those who are disabled and / or neurodiverse.
We
are mindful that we may not always be aware of structural and systemic factors,
which might discourage or prevent certain minority groups and marginalised
populations from applying to join our team. If you are aware that any such
barriers do exist, please let us know so that we can work to overcome and
dismantle these
