Senior Delivery Manager CLPCN

Job description

Job responsibilities

SENIOR DELIVERY MANAGER CLPCN

Job Title: Senior Delivery Manager

Main Purpose of Post: To ensure CLPCN services are delivered effectively, ensuring appropriate resources are available to facilitate the delivery of these services

Responsible to: CLPCN Non-Clinical Directors

Accountable to: CLPCN Clinical Directors

Salary: £31,365 - £44,503

Contract Type: Full Time / Permanent

Job Summary

The post-holder will have delegated responsibility for overseeing the delivery, quality and smooth running of Network Services; preparing policies and protocols, ensuring the ongoing compliance. The post-holder will be instrumental in the uptake of the Covid-19 vaccine and will line manage Vaccination Site Managers.

Main Duties and Responsibilities of the Post:

Duties and Responsibilities

Standard Operating Procedure Compliance

Ensure that operational delivery of the Covid-19 Vaccination programme conforms with NHSE standard operating procedures, liaising with Clinical Directors as required

Prepare and distribute policies

Respond to and report operational incidents

Create, introduce and manage business continuity and contingency plans; ensure appropriate training is carried out

Maintain the Site Managers Manual and ensure this is reviewed and updated on an ongoing basis to maintain strong compliance

Support and provide guidance to Site Managers on a daily basis

Vaccination Uptake

Overall responsibility for ensuring that patients are called and recalled for vaccine appropriately, and according to JCVI and NHSE cohort prioritisation

Monitor vaccine uptake, and planning work to improve uptake where this is below target

Maintain a clinic schedule which responds to and addresses patient vaccine inequality and hesitancy, including ensuring that all CLPCN patients have equity in accessing vaccination appointments

Line Management

Manage Site Managers, Operational Co-ordinator and Operational Support

Manage continuous professional development and training of team

Workforce planning, recruitment and creation of staff rotas

Adopt a high regard for staff welfare and adherence to HR policies and procedures

Communication

Communicate effectively with CLPCN Leadership Team on a regular basis

Conduct and chair team meetings; participate in other meetings as appropriate

Liaise with CLPCN Practices and develop an effective method of communication

Liaise with external stakeholders including community groups, LCCG and NHSE where appropriate

Manage incident and complaint procedures

Implementation of New Services

Work with CLPCN Leadership team to implement new services

Ensure communication with internal and external stakeholders is effective

Monitor and audit use of services, providing regular reports to CLPCN Leadership team

Team Working

Understand own role and scope within the Network

Work as an effective and responsible team member, supporting colleagues in a flexible and approachable manner

Organisation/Quality

Ensure that any data entered into the computer is done accurately

Understand and follow the requirements of confidentiality, including GDPR and the Freedom of Information Act and refer on any queries as appropriate

Support the aims and objectives of the Network and contribute to the ongoing development of the Network as required

Follow Network policies, including Health & Safety, Security and Confidentiality

Network Development and Clinical Governance

Participate in primary healthcare team meetings when required

Provide data, as requested, to Network development plans and reports

Be aware of Network policies on risk management / incident reporting and health and safety and operate appropriate procedures for minimising risk

Be aware of issues relating to own development and be committed to participate in training and education

Training, learning and development

Undergo regular appraisal, supervision and training as necessary to update skills and knowledge

Provide training to other staff in work relevant to this post

Participate in the induction of new staff, students and other attached professionals

Equality and diversity

• Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion, etc.
• Be aware of procedures regarding protection of children and vulnerable adults, including Network and NHS policies. Follow the guidance and policies and take action in an appropriate manner

Management of risk / health, safety and security

Follow Health & Safety Policies and guidelines, including fire procedures and those pertaining to clinical areas of risk. Use safe working procedures and report incidents using the incident reporting system

Use the personal security systems within the workplace according to Network guidelines

Follow infection control procedures

Employees must take reasonable care for the Health and Safety of him/herself and / or others who may be affected by his/her acts or omissions at work

No person shall intentionally or recklessly interfere with or misuse anything provided in the interests of Health, Safety or Welfare

Premises and equipment

Oversee the management of premises and equipment including equipment, supplies and services within target budgets

Ensure adequate premises security is in place, test and review regularly, liaise with crime and fire prevention officers where appropriate

Ensure the premises complies with Health and Safety Regulations

Confidentiality

All information relating to patients and staff gained through your employment and after leaving employment is confidential Disclosure to any unauthorised person is a serious disciplinary offence or may result in litigation

Other

Give good and regular attendance

Maintain a tidy and organised work area

This job description is not intended to be exhaustive but to indicate the main areas of responsibility. It may be changed after consultation with the post holder.

PERSON SPECIFICATION

Essential requirements

Knowledge, training and experience

Good general computer skills, including the ability to use Microsoft Office, email and the internet

A sound general education to GCSE level or equivalent, or equivalent working experience, or relevant qualifications

Evidence of excellent administration and organisational skills with the ability to manage time effectively to meet deadlines

Previous experience that demonstrates good attention to detail

An excellent standard of grammar and spelling in the English language

Personal skills and abilities

A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate

The ability to work independently and use initiative

The ability to produce accurate and thorough work in a prompt and efficient manner, working to set timescales

The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing

The ability to manage conflict calmly and positively, and adhere to procedures under pressure

A conscientious approach and commitment to working in an adaptable and flexible manner

The ability to work effectively when busy and multi-task when required

The ability to deal with personal information sensitively and respect people's right to confidentiality

The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events

The ability to work positively as a member of a busy team

The ability to give good and regular attendance

Desirable requirements

Training or qualifications in management.

Person Specification

Qualifications

Essential

• Good general computer skills, including the ability to use Microsoft Office, email and the internet
• A sound general education to GCSE level or equivalent, or equivalent working experience, or relevant qualifications
• Evidence of excellent administration and organisational skills with the ability to manage time effectively to meet deadlines
• Previous experience that demonstrates good attention to detail
• An excellent standard of grammar and spelling in the English language

Desirable

• Management Qualification

Experience

Essential

• Good general computer skills, including the ability to use Microsoft Office, email and the internet
• Evidence of excellent administration and organisational skills with the ability to manage time effectively to meet deadlines
• Previous experience that demonstrates good attention to detail
• An excellent standard of grammar and spelling in the English language
• Managerial Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brownlow Group Practice

Address

Brownlow Health @ Pembroke Place

70 Pembroke Place

Liverpool

Merseyside

L69 3GF

Employer's website

https://www.brownlowhealth.co.uk/ (Opens in a new tab)