CLPCN Vulnerable Patient Care Co-ordinator

Job description

Job responsibilities

Manage patient appointments on EMIS Web and accurix, ensuring appointments are available and clinics are set up appropriately.

Provide information as and when required to service lead to develop service report.

Liaise with clinical lead as and when required.

Ensure achievement of agreed key performance indicators and provide reports on a regular basis

Provide supervision / direction / training to other team members regarding use of the service as and when required and manage tasks from clinicians and clinical lead

Support for clinician including training in clinical areas where appropriate (for example height, weight, BP, urinalysis, etc.)

Co-ordinate initial appointment with the clinician / patient ensuring patient has sufficient education prior to appointment, signposting where appropriate

Ensure appropriate template is used coded correctly supporting clinicians to ensure data is correctly recorded through use of audits and education.

Action any non- clinical referrals that arent under the choose and book for any of the identified cohorts of patients E.g: falls service, therapies, assistive technology, telehealth, social px, key safe, LIONS bottles and chase up any referals and link in with services if the patient has failed to attend or declined a service

Formulate a frailty register, check patients have a frailty index score recorded every 12 months and that those coded with severe frailty have had an assessment every 12 months.

Arrange DV phlebotomy for the housebound patients, ring patient and book for a nurse visit when completed

Run searches on overdue housebound bloods and any other outstanding items that could be actioned by nurses (vaccines etc)

Proactively review the practices frail, housebound and vulnerable adult list and cleanse were necessasy and ensure all the patients have a named GP and Nurse.

Escalate to the patients named /regular GP or nurse any issues which need clinical input to improve patients quality of life, establish advanced care planning and prevent admission to hospital

Work with the Social Prescribing Team to signpost patients to suitable external agencies such as Age Concern/Dementia UK etc. Work in conjunction with external organisations such as asylum link to identify patients whose physical and mental health are vulnerable and work with external agencies and the patient to remove barriers to accessing health care across the practices

Facilitate any vaccinations as and when required ie B12/Shingles/pneumonia flu etc for this patient cohort and run searches on patients due these jabs and liaise with meds team to ensure these are prescribed then link in with an HCA to do the home visits or book into HCA clinics were necessary

Liase with the QI lead in the practice and ensure any outcomes are measured and shared quaterley in a report to the partnership

Any other duty required to support the effective running of the Practices

Communication and relationships

Liaise with members of the Practice, other NHS organisations and outside agencies as appropriate to the role.

Communicate sensitively and effectively with others, using active listening and adapting communication style and method as necessary to meet their needs.

Participate in meetings as appropriate.

Team working

Understand own role and scope in the practice.

Work as an effective and responsible team member, supporting colleagues in a flexible and approachable manner.

Organisation/Quality

Ensure that any data entered into the computer is done accurately.

Understand and follow the requirements of confidentiality (including the Data Protection Act) and the Freedom of Information Act and refer on any queries as appropriate.

Participate in quality improvement initiatives, including Significant Event Analysis and Learning Events.

Support the aims and objectives of the Practice and contribute to the on-going development of the Practice as required.

Follow Practice policies, including Health and Safety, Security and Confidentiality.

Practice development and clinical governance

To participate in primary healthcare team meetings when required.

To provide data, as requested, for practice development plans and report.

To be aware of practice policies on risk management / incident reporting and health and safety and operate appropriate procedures for minimising risk.

To be aware of issues related to own development and be committed to participate in training and education.

Training, learning and development

Undergo regular appraisal, supervision and training to update skills and knowledge

Provide training to other staff in work relevant to this post.

Participate in the induction of new staff, students and other attached professionals

Equality and diversity

Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion, etc.

Be aware of procedures regarding protection of children and vulnerable adults, including Practice and NHS policies. Follow the guidance and policies and take action in an appropriate manner.

Management of risk / health, safety and security

Follow Health & Safety Policies and guidelines, including fire procedures and those pertaining to clinical areas of risk. Use safe working procedures and report incidents using the incident reporting system.

Use the personal security systems within the workplace according to Practice guidelines.

Follow infection control procedures.

Employees must take reasonable care for the Health and Safety of him/herself and / or others who may be affected by his/her acts or omissions at work.

No person shall intentionally or recklessly interfere with or misuse anything provided in the interests of Health, Safety or Welfare.

Confidentiality

All information relating to patients and staff gained through your employment and after leaving employment with Brownlow Health is confidential Disclosure to any unauthorized person is a serious disciplinary offence or may result in litigation.

Other

Give good and regular attendance.

Maintain a tidy and organised work area.

This job description is not intended to be exhaustive but to indicate the main areas of responsibility. It may be changed after consultation with the post holder.

Brownlow is an organisation that is committed to equality and diversity, and we strive for our workforce to be representative and inclusive of the complex and diverse community, which we are proud to serve.

With this commitment in mind, we actively encourage individuals who self-identify as having protected characteristics to apply for this role. We are particularly keen to encourage applications from: women and gender minorities; members of the LGBTQ+ community; members of black, minority ethnic, and minority faith groups; and from those who are disabled and / or neurodiverse.

We are mindful that we may not always be aware of structural and systemic factors, which might discourage or prevent certain minority groups and marginalised populations from applying to join our team. If you are aware that any such barriers do exist, please let us know so that we can work to overcome and dismantle these.

Person Specification

Personal skills and abilities

Essential

• A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
• The ability to work independently and use initiative.
• The ability to produce accurate and thorough work in a prompt and efficient manner, working to set timescales.
• The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing.
• The ability to manage conflict calmly and positively, and adhere to procedures under pressure.
• A conscientious approach and commitment to working in an adaptable and flexible manner.
• The ability to work effectively when busy and multi-task when required.
• The ability to deal with personal information sensitively and respect people's right to confidentiality.
• The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
• The ability to work positively as a member of a busy team.
• The ability to give good and regular attendance.

General

Essential

• A commitment to support the delivery of the best possible service to a diverse inner city population.

Knowledge, training and experience

Essential

• Good general computer skills, including the ability to use Microsoft Office, email and the internet
• A sound general education to GCSE level or equivalent, or equivalent working experience, or relevant qualifications.
• Evidence of excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
• Previous experience that demonstrates good attention to detail.
• An excellent standard of grammar and spelling in the English language.

Desirable

• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
• Experience of supporting people, their families and carers in a related role (including unpaid work
• Experience of working with a partnership and working across the wider team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brownlow Group Practice

Address

Brownlow Health @ Pembroke Place

70 Pembroke Place

Liverpool

Merseyside

L69 3GF

Employer's website

https://www.brownlowhealth.co.uk/ (Opens in a new tab)