Job summary
Essington Medical Center has an exciting opportunity for an enthusiastic Receptionist to join our extensive friendly practice team.
We are seeking a team player with a flexible and committed attitude to work.
The receptionist will be a central point of contact for patients and clinical members of the team.
Main duties of the job
a.
Maintain
and monitor the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Clinically
code data on EMIS WEB clinical system.
g.
Photocopy
documentation as required
h.
Data
entry of new and temporary registrations and relevant patient information as
required
i.
Input
data into patients healthcare records as necessary
j.
Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
k.
Manage
all queries as necessary in an efficient manner
m.
Maintain
a clean, tidy, effective working area at all times
n.
Monitor
and maintain the reception area and notice boards
o.
Support
all clinical staff with general tasks as requested
About us
We are a forward thinking and innovative practice based in Essington. We are a training practice who put the emphasis on team working in a friendly and supportive environment, with a true focus on work life balance and wellbeing.
Our team consisits of 5 GP's, 1 ANP, 1 Practice Nurse, 1 Clinical Paramedic, 1 HCA, numerous receptionists / adminstration staff and a team of additional role staff that work on a rota basis via our PCN.
We highly value our staff and are proud to encourage and support all in their professional development.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments handling the reception desk.
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Read code data on Emis Web
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Maintain a clean, tidy, effective working area at all times
m. Monitor and maintain the reception area and notice boards
n. Support all clinical staff with general tasks as requested
Job description
Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments handling the reception desk.
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Read code data on Emis Web
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Maintain a clean, tidy, effective working area at all times
m. Monitor and maintain the reception area and notice boards
n. Support all clinical staff with general tasks as requested
Person Specification
Qualifications
Essential
- * GCSE A to C in English and Math's
- * Working with the general public
- * IT skill e.g. use of Word, Excel
Desirable
- * Previous experience in primary care
Person Specification
Qualifications
Essential
- * GCSE A to C in English and Math's
- * Working with the general public
- * IT skill e.g. use of Word, Excel
Desirable
- * Previous experience in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.