Ravensworth Surgery

Medical Receptionist-Telephonist [Care Navigator]

The closing date is 31 May 2025

Job summary

The medical receptionist/call taker [now known as a care navigator] is an integral part of the wider primary care team. Being the initial contact for patients, carers, professional colleagues and other guests/visitors to the surgery, they are the "face" and "voice"of that surgery and project the care and empathy of services offered.

Having the opportunity to meet a variety of people and be involved in mixed tasks within the working day, this can be a challenging role but one of immense satisfaction

.

Main duties of the job

We are looking for a care navigator that wishes to work around 30hours per week, although we are willing to be flexible on that for the right candidate.

Shifts would be worked out between Monday to Friday and between 8am and 6pm.

We are looking to recruit as soon as possible.

About us

We are an independent GP practice with just short of 6000 patients, over two sites. We are also proud to be a training practice, supporting currently 3 medical students and a 2yr post qualification doctor [ST1].

We hold family values as an integral part of running the surgeries as well as striving to maintain a good work/life balance which ultimately increases drive and application during the course of day to day work.

Our set up comprises two GP partners, Practice Manager, 1 x salaried GP, two long term locums, alongside an ACP, NP, 2 locum Nurses, HCA, Assistant Practice Manager and 7 non-clinical staff, all of whom work between the two sites.

Loyalty and kinship have been enjoyed in our "team" orientated practice, with colleagues tending to leave due to retirement or relocation.

We hold regular meetings at all levels, where everyone's contribution is welcomed.

Details

Date posted

23 May 2025

Pay scheme

Other

Salary

£12.21 an hour following national minimum wage guidelines

Contract

Permanent

Working pattern

Part-time

Reference number

A1800-25-0002

Job locations

Horsley Hill Road

South Shields

Tyne And Wear

NE33 3ET


Wear Street

Jarrow

Tyne And Wear

NE32 3JN


Job description

Job responsibilities

It is preferable to have previous medical reception experience and be fully au fait with emis web software and knowledge of snowmed coding, however we are prepared to provide relevant training to an otherwise experienced or suitable candidate.

Please see the interesting job description attached.

Job description

Job responsibilities

It is preferable to have previous medical reception experience and be fully au fait with emis web software and knowledge of snowmed coding, however we are prepared to provide relevant training to an otherwise experienced or suitable candidate.

Please see the interesting job description attached.

Person Specification

Qualifications

Desirable

  • Au fait with primary care reception role and emis web.
Person Specification

Qualifications

Desirable

  • Au fait with primary care reception role and emis web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Ravensworth Surgery

Address

Horsley Hill Road

South Shields

Tyne And Wear

NE33 3ET


Employer's website

https://www.ravensworthsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Ravensworth Surgery

Address

Horsley Hill Road

South Shields

Tyne And Wear

NE33 3ET


Employer's website

https://www.ravensworthsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Kathryn Ali

K.ali1@nhs.net

01914552093

Details

Date posted

23 May 2025

Pay scheme

Other

Salary

£12.21 an hour following national minimum wage guidelines

Contract

Permanent

Working pattern

Part-time

Reference number

A1800-25-0002

Job locations

Horsley Hill Road

South Shields

Tyne And Wear

NE33 3ET


Wear Street

Jarrow

Tyne And Wear

NE32 3JN


Supporting documents

Privacy notice

Ravensworth Surgery's privacy notice (opens in a new tab)