Secondary Care - Patient Health Care Advisor / PH

Job summary

Patient Health Care Advisor

The working hours are full time 37.5 hr per week, shift's will be between the hours of 8am and 6pm Monday to Friday, with some weekend working on a rota basis, onsite in Manchester, M3 5NA, a two-week training and induction will be given, you must be available to work 9am – 5.30pm in these 2 weeks.

Shift Pattern – 8am - 4.30pm, 9am - 5.30pm, 9.30am – 6pm, you must be available to work any of these shift patterns on a rota basis

Hours – 37.5 Hrs, 

Salary – Full time 37.5hrs salary is £23809 - 24784.50

Induction Intake - April 2026

Location - Manchester, M3 5NA, 

Main duties of the job

Do you want to make a difference in people’s lives? We are seeking an enthusiastic Patient Call Handler to join our established team and be a part of a company that really makes a difference in the way that healthcare is provided. This is an extremely important position within our business as you will be the first point of contact for our patients, dealing with the inbound and outbound patient calls, providing a high-quality, professional and efficient customer service to our patients at all times, you must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

You will be responsible for accurately registering patients, assisting with enquiries regarding appointments from patients and referring GP’s, agreeing appointment dates and times with patients over the telephone and sending out appointment letters in a prompt and efficient manner, so attention to detail is vital.

You will also be responsible for reminding patients of the times and dates of their appointments via telephone, tracking cancellations of appointments and to offering vacant slots to other patients on the waiting list so that we can deliver the best care and full range of NHS Services.

Role Requirements

• Dealing with high levels of inbound and outbound calls in a professional, friendly and courteous manner
• To provide an excellent quality of patient care at all times
• To accurately type clinic lette

  About us

  Who we are

  Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

  As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

  Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

  We live by four core values:

  • Caring – Respect and compassion in everything we do
  • Inclusive – Empowering diverse voices and teamwork
  • Evolving – Driving continuous improvement and innovation
  • Ambitious – Striving for high standards and real impact

  Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

  Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

  Benefits – (Benefits apply to employed roles only)

  • 25 days holiday plus bank holidays, plus an

  Details

  Date posted

  19 February 2026

  Pay scheme

  Other

  Salary

  £23,809 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  SCPHA01

  Job locations

  Manchester

  --

  Manchester

  Manchester

  M3 5NA

  
  

  Job description

  Job responsibilities

  Patient Health Care Advisor

  The working hours are full time 37.5 hr per week, shift's will be between the hours of 8am and 6pm Monday to Friday, with some weekend working on a rota basis, onsite in Manchester, M3 5NA, a two-week training and induction will be given, you must be available to work 9am – 5.30pm in these 2 weeks.

  Shift Pattern – 8am - 4.30pm, 9am - 5.30pm, 9.30am – 6pm, you must be available to work any of these shift patterns on a rota basis

  Hours – 37.5 Hrs, 

  Salary – Full time 37.5hrs salary is £23809 - 24784.50

  Induction Intake - April 2026

  Location - Manchester, M3 5NA, 

  Do you want to make a difference in people’s lives? We are seeking an enthusiastic Patient Call Handler to join our established team and be a part of a company that really makes a difference in the way that healthcare is provided. This is an extremely important position within our business as you will be the first point of contact for our patients, dealing with the inbound and outbound patient calls, providing a high-quality, professional and efficient customer service to our patients at all times, you must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

  You will be responsible for accurately registering patients, assisting with enquiries regarding appointments from patients and referring GP’s, agreeing appointment dates and times with patients over the telephone and sending out appointment letters in a prompt and efficient manner, so attention to detail is vital.

  You will also be responsible for reminding patients of the times and dates of their appointments via telephone, tracking cancellations of appointments and to offering vacant slots to other patients on the waiting list so that we can deliver the best care and full range of NHS Services.

  Role Requirements

  • Dealing with high levels of inbound and outbound calls in a professional, friendly and courteous manner
  • To provide an excellent quality of patient care at all times
  • To accurately type clinic letters using a transcription/clinical system and send to Gps and relevant departments. 
  • Dealing with high levels of patient referrals
  • Able to work to targets
  • Experience of administrative work
  • Clear thinking and have an analytical approach
  • Able to work as part of a team, to promote a good team spirit
  • Able to be sensitive and assertive as appropriate
  • Experience in a customer service position
  • Be motivated and able to work independently

  Who we are

  Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

  As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

  Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

  We live by four core values:

  • Caring – Respect and compassion in everything we do
  • Inclusive – Empowering diverse voices and teamwork
  • Evolving – Driving continuous improvement and innovation
  • Ambitious – Striving for high standards and real impact

  Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

  Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

  Benefits – (Benefits apply to employed roles only)

  • 25 days holiday plus bank holidays, plus an extra day off for your birthday
  • Excellent work-life balance
  • Clinical progression and training cost support
  • Full indemnity cover for all work undertaken
  • NHS Discount & Support Schemes
  • Employee Assistance Programme
  • Sick pay, enhanced maternity/paternity leave
  • Salary sacrifice schemes (electric car, cycle to work)
  • Life insurance (3x salary), healthcare cash plan, charitable giving scheme

  Apply today to join a patient-focused, innovative team and make a real difference in dermatology care.

  Job description

  Job responsibilities

  Patient Health Care Advisor

  The working hours are full time 37.5 hr per week, shift's will be between the hours of 8am and 6pm Monday to Friday, with some weekend working on a rota basis, onsite in Manchester, M3 5NA, a two-week training and induction will be given, you must be available to work 9am – 5.30pm in these 2 weeks.

  Shift Pattern – 8am - 4.30pm, 9am - 5.30pm, 9.30am – 6pm, you must be available to work any of these shift patterns on a rota basis

  Hours – 37.5 Hrs, 

  Salary – Full time 37.5hrs salary is £23809 - 24784.50

  Induction Intake - April 2026

  Location - Manchester, M3 5NA, 

  Do you want to make a difference in people’s lives? We are seeking an enthusiastic Patient Call Handler to join our established team and be a part of a company that really makes a difference in the way that healthcare is provided. This is an extremely important position within our business as you will be the first point of contact for our patients, dealing with the inbound and outbound patient calls, providing a high-quality, professional and efficient customer service to our patients at all times, you must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

  You will be responsible for accurately registering patients, assisting with enquiries regarding appointments from patients and referring GP’s, agreeing appointment dates and times with patients over the telephone and sending out appointment letters in a prompt and efficient manner, so attention to detail is vital.

  You will also be responsible for reminding patients of the times and dates of their appointments via telephone, tracking cancellations of appointments and to offering vacant slots to other patients on the waiting list so that we can deliver the best care and full range of NHS Services.

  Role Requirements

  • Dealing with high levels of inbound and outbound calls in a professional, friendly and courteous manner
  • To provide an excellent quality of patient care at all times
  • To accurately type clinic letters using a transcription/clinical system and send to Gps and relevant departments. 
  • Dealing with high levels of patient referrals
  • Able to work to targets
  • Experience of administrative work
  • Clear thinking and have an analytical approach
  • Able to work as part of a team, to promote a good team spirit
  • Able to be sensitive and assertive as appropriate
  • Experience in a customer service position
  • Be motivated and able to work independently

  Who we are

  Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

  As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

  Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

  We live by four core values:

  • Caring – Respect and compassion in everything we do
  • Inclusive – Empowering diverse voices and teamwork
  • Evolving – Driving continuous improvement and innovation
  • Ambitious – Striving for high standards and real impact

  Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

  Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

  Benefits – (Benefits apply to employed roles only)

  • 25 days holiday plus bank holidays, plus an extra day off for your birthday
  • Excellent work-life balance
  • Clinical progression and training cost support
  • Full indemnity cover for all work undertaken
  • NHS Discount & Support Schemes
  • Employee Assistance Programme
  • Sick pay, enhanced maternity/paternity leave
  • Salary sacrifice schemes (electric car, cycle to work)
  • Life insurance (3x salary), healthcare cash plan, charitable giving scheme

  Apply today to join a patient-focused, innovative team and make a real difference in dermatology care.

  Person Specification

  Qualifications

  Essential

  • -------

  Desirable

  • -

  Experience

  Essential

  • -------

  Desirable

  • -
  Person Specification

  Qualifications

  Essential

  • -------

  Desirable

  • -

  Experience

  Essential

  • -------

  Desirable

  • -

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Omnes Healthcare Limited

  Address

  Manchester

  --

  Manchester

  Manchester

  M3 5NA

  
  

  Employer's website

  http://omneshealthcare.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Omnes Healthcare Limited

  Address

  Manchester

  --

  Manchester

  Manchester

  M3 5NA

  
  

  Employer's website

  http://omneshealthcare.co.uk/ (Opens in a new tab)