Patient Call Handler / PHA

Job summary

The working hours are full time 37.5 hr per week, shift's will be between the hours of 8am and 6pm Monday to Friday, with some weekend working on a rota basis, onsite in Manchester, M3 5NA, training and induction will be given. Please note training and induction is 2 weeks full time from 20th Jan 25.

Shift Pattern – 8am - 4.30pm, 9am - 5.30pm, 9.30am – 6pm, you must be available to work any of these shift patterns on a rota basis

Hours – 37.5 Hrs

Salary – Full time 37.5hrs salary is £22308

Location - Manchester, M3 5NA, after successful probation, based on targets being achieved and maintained, some hybrid working will be considered 2 days per week

Induction Intake - 20th Jan 2025

Main duties of the job

Do you want to make a difference in people’s lives? We are seeking an enthusiastic Patient Call Handler to join our established team and be a part of a company that really makes a difference in the way that healthcare is provided. This is an extremely important position within our business as you will be the first point of contact for our patients, dealing with the inbound and outbound patient calls, providing a high-quality, professional and efficient customer service to our patients at all times, you must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

You will be responsible for accurately registering patients, assisting with enquiries regarding appointments from patients and referring GP’s, agreeing appointment dates and times with patients over the telephone and sending out appointment letters in a prompt and efficient manner, so attention to detail is vital.

You will also be responsible for reminding patients of the times and dates of their appointments via telephone, tracking cancellations of appointments and to offering vacant slots to other patients on the waiting list so that we can deliver the best care and full range of NHS Services.

Role Requirements

• Dealing with high levels of inbound and outbound calls in a professional, friendly and courteous manner
• To provide an excellent quality of patient care at all times
• To accurately type clinic lette

  About us

  At Omnes Healthcare, we aspire to be the UK's leading champion of patients, commissioners and employees by delivering services that are clinically excellent, that reach all walks of life, and that make the best use of public money. We are evolving to become leaders in innovation in digital healthcare, as well as to become an employer of choice in the sector.

  You will be joining the organization in a very exciting time, we are at the forefront of innovation and we are looking for people that would help us develop our strategic plan to become leaders and pioneers in the sector. We can guarantee that you will be making a difference on people's lives with your day to day work and that we will support you as much as possible with your work life balance and giving you the right tools to be the best at your role.

  Our flexible approach is all about getting the best from everyone in the team. Our Manchester office is open & welcoming. It has state of the art air filtering, bean to cup coffee, fresh fruit & nuts for healthy snacks, easy access & is smack in the centre of town. This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

  Benefits

  • 25 days holiday plus bank holidays 
  • Excellent work / Life balance
  • Clinical progression
  • Training cost support
  • Full indemnity cover paid by the practice.<

  Date posted

  16 December 2024

  Pay scheme

  Other

  Salary

  £22,308 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  SCPHA01

  Job locations

  Manchester

  --

  Manchester

  Manchester

  M3 5NA

  
  

  Job description

  Job responsibilities

  The working hours are full time 37.5 hr per week, shift's will be between the hours of 8am and 6pm Monday to Friday, with some weekend working on a rota basis, onsite in Manchester, M3 5NA, training and induction will be given. Please note training and induction is 2 weeks full time from 20th Jan 25.

  Shift Pattern – 8am - 4.30pm, 9am - 5.30pm, 9.30am – 6pm, you must be available to work any of these shift patterns on a rota basis

  Hours – 37.5 Hrs

  Salary – Full time 37.5hrs salary is £22308

  Location - Manchester, M3 5NA, after successful probation, based on targets being achieved and maintained, some hybrid working will be considered 2 days per week

  Induction Intake - 20th Jan 2025

  Do you want to make a difference in people’s lives? We are seeking an enthusiastic Patient Call Handler to join our established team and be a part of a company that really makes a difference in the way that healthcare is provided. This is an extremely important position within our business as you will be the first point of contact for our patients, dealing with the inbound and outbound patient calls, providing a high-quality, professional and efficient customer service to our patients at all times, you must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

  You will be responsible for accurately registering patients, assisting with enquiries regarding appointments from patients and referring GP’s, agreeing appointment dates and times with patients over the telephone and sending out appointment letters in a prompt and efficient manner, so attention to detail is vital.

  You will also be responsible for reminding patients of the times and dates of their appointments via telephone, tracking cancellations of appointments and to offering vacant slots to other patients on the waiting list so that we can deliver the best care and full range of NHS Services.

  Role Requirements

  • Dealing with high levels of inbound and outbound calls in a professional, friendly and courteous manner
  • To provide an excellent quality of patient care at all times
  • To accurately type clinic letters using a transcription/clinical system and send to Gps and relevant departments. 
  • Dealing with high levels of patient referrals
  • Able to work to targets
  • Experience of administrative work
  • Clear thinking and have an analytical approach
  • Able to work as part of a team, to promote a good team spirit
  • Able to be sensitive and assertive as appropriate
  • Experience in a customer service position
  • Be motivated and able to work independently

  Who we are

  At Omnes Healthcare, we aspire to be the UK's leading champion of patients, commissioners and employees by delivering services that are clinically excellent, that reach all walks of life, and that make the best use of public money. We are evolving to become leaders in innovation in digital healthcare, as well as to become an employer of choice in the sector.

  You will be joining the organization in a very exciting time, we are at the forefront of innovation and we are looking for people that would help us develop our strategic plan to become leaders and pioneers in the sector. We can guarantee that you will be making a difference on people's lives with your day to day work and that we will support you as much as possible with your work life balance and giving you the right tools to be the best at your role.

  Our flexible approach is all about getting the best from everyone in the team. Our Manchester office is open & welcoming. It has state of the art air filtering, bean to cup coffee, fresh fruit & nuts for healthy snacks, easy access & is smack in the centre of town. This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

  Benefits

  • 25 days holiday plus bank holidays 
  • Excellent work / Life balance
  • Clinical progression
  • Training cost support
  • Full indemnity cover paid by the practice.
  • NHS Discount & Support Schemes
  • Employee Assistance Program
  • Sick Pay
  • Enhanced maternity and paternity leave
  • Salary sacrifice electric car scheme
  • Life insurance 3 x salary
  • Healthcare cash plan
  • Cycle to work scheme.
  • Charitable giving scheme
  • An extra day off to celebrate your birthday.
  • Occupational Health Support

  Omnes Healthcare are an are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us.

  #ind1

  Job description

  Job responsibilities

  The working hours are full time 37.5 hr per week, shift's will be between the hours of 8am and 6pm Monday to Friday, with some weekend working on a rota basis, onsite in Manchester, M3 5NA, training and induction will be given. Please note training and induction is 2 weeks full time from 20th Jan 25.

  Shift Pattern – 8am - 4.30pm, 9am - 5.30pm, 9.30am – 6pm, you must be available to work any of these shift patterns on a rota basis

  Hours – 37.5 Hrs

  Salary – Full time 37.5hrs salary is £22308

  Location - Manchester, M3 5NA, after successful probation, based on targets being achieved and maintained, some hybrid working will be considered 2 days per week

  Induction Intake - 20th Jan 2025

  Do you want to make a difference in people’s lives? We are seeking an enthusiastic Patient Call Handler to join our established team and be a part of a company that really makes a difference in the way that healthcare is provided. This is an extremely important position within our business as you will be the first point of contact for our patients, dealing with the inbound and outbound patient calls, providing a high-quality, professional and efficient customer service to our patients at all times, you must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

  You will be responsible for accurately registering patients, assisting with enquiries regarding appointments from patients and referring GP’s, agreeing appointment dates and times with patients over the telephone and sending out appointment letters in a prompt and efficient manner, so attention to detail is vital.

  You will also be responsible for reminding patients of the times and dates of their appointments via telephone, tracking cancellations of appointments and to offering vacant slots to other patients on the waiting list so that we can deliver the best care and full range of NHS Services.

  Role Requirements

  • Dealing with high levels of inbound and outbound calls in a professional, friendly and courteous manner
  • To provide an excellent quality of patient care at all times
  • To accurately type clinic letters using a transcription/clinical system and send to Gps and relevant departments. 
  • Dealing with high levels of patient referrals
  • Able to work to targets
  • Experience of administrative work
  • Clear thinking and have an analytical approach
  • Able to work as part of a team, to promote a good team spirit
  • Able to be sensitive and assertive as appropriate
  • Experience in a customer service position
  • Be motivated and able to work independently

  Who we are

  At Omnes Healthcare, we aspire to be the UK's leading champion of patients, commissioners and employees by delivering services that are clinically excellent, that reach all walks of life, and that make the best use of public money. We are evolving to become leaders in innovation in digital healthcare, as well as to become an employer of choice in the sector.

  You will be joining the organization in a very exciting time, we are at the forefront of innovation and we are looking for people that would help us develop our strategic plan to become leaders and pioneers in the sector. We can guarantee that you will be making a difference on people's lives with your day to day work and that we will support you as much as possible with your work life balance and giving you the right tools to be the best at your role.

  Our flexible approach is all about getting the best from everyone in the team. Our Manchester office is open & welcoming. It has state of the art air filtering, bean to cup coffee, fresh fruit & nuts for healthy snacks, easy access & is smack in the centre of town. This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

  Benefits

  • 25 days holiday plus bank holidays 
  • Excellent work / Life balance
  • Clinical progression
  • Training cost support
  • Full indemnity cover paid by the practice.
  • NHS Discount & Support Schemes
  • Employee Assistance Program
  • Sick Pay
  • Enhanced maternity and paternity leave
  • Salary sacrifice electric car scheme
  • Life insurance 3 x salary
  • Healthcare cash plan
  • Cycle to work scheme.
  • Charitable giving scheme
  • An extra day off to celebrate your birthday.
  • Occupational Health Support

  Omnes Healthcare are an are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us.

  #ind1

  Person Specification

  Qualifications

  Essential

  • N/A

  Desirable

  • N/A

  Experience

  Essential

  • N/A

  Desirable

  • N/A
  Person Specification

  Qualifications

  Essential

  • N/A

  Desirable

  • N/A

  Experience

  Essential

  • N/A

  Desirable

  • N/A

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Omnes Healthcare Limited

  Address

  Manchester

  --

  Manchester

  Manchester

  M3 5NA

  
  

  Employer's website

  http://omneshealthcare.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Omnes Healthcare Limited

  Address

  Manchester

  --

  Manchester

  Manchester

  M3 5NA

  
  

  Employer's website

  http://omneshealthcare.co.uk/ (Opens in a new tab)