Administration Manager - ENT

Job summary

Admin Manager – ENT

Location: Manchester

We are seeking an enthusiastic Administration Manager to join our established team and be a part of a company that really makes a difference.

Main duties of the job

The Administration Manager will have responsibility for the delivery of high quality administrative support for our ENT Contracts.

The Administration Manager will directly manage a number of team leaders and Senior PHA’s, to ensure they are delivering a high-quality service and will have overall responsibility for referral management, appointment booking, procedure scheduling, clinic occupancy, discharge of patients, letters and outpatient clinic scheduling

The Administration Manager will also be responsible for ensuring the daily operational requirements of each contract are managed correctly, in accordance with the Key Performance Indicators (KPIs) outlined within each contract, and ensure that all referrals are managed in a timely and professional manner, from the acceptance/ receipt of referral to the discharge to GP process.

The Administration Manager will also have responsibility of maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets.

• Support the Specialty Management Teams in the delivery of key access targets.
• Monitor delivery of agreed activity levels through trajectories and Key Performance Indicator’s.
• Play a key role in ensuring that performance against targets is communicated throughout the team.
• Support the forward planning process for the team.
• Provide robust tracking of performance and KPI’s.
• Manage perfo

  About us

  Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

  What we can offer to you

  • Excellent work / Life balance
  • Supportive environment
  • 25 days holiday plus bank holidays
  • An extra day off to celebrate your birthday!
  • NHS Discount & Support Schemes
  • Employee Assistance Program

  Date posted

  02 December 2024

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  SCENTAM01

  Job locations

  Manchester, Office based

  --

  Manchester, Office Based

  Greater Manchester

  M3 5NA

  
  

  Job description

  Job responsibilities

  Admin Manager – ENT

  Location: Manchester

  We are seeking an enthusiastic Administration Manager to join our established team and be a part of a company that really makes a difference.

  The Administration Manager will have responsibility for the delivery of high quality administrative support for our ENT Contracts.

  The Administration Manager will directly manage a number of team leaders and Senior PHA’s, to ensure they are delivering a high-quality service and will have overall responsibility for referral management, appointment booking, procedure scheduling, clinic occupancy, discharge of patients, letters and outpatient clinic scheduling

  The Administration Manager will also be responsible for ensuring the daily operational requirements of each contract are managed correctly, in accordance with the Key Performance Indicators (KPIs) outlined within each contract, and ensure that all referrals are managed in a timely and professional manner, from the acceptance/ receipt of referral to the discharge to GP process.

  The Administration Manager will also have responsibility of maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets.

  • Support the Specialty Management Teams in the delivery of key access targets.
  • Monitor delivery of agreed activity levels through trajectories and Key Performance Indicator’s.
  • Play a key role in ensuring that performance against targets is communicated throughout the team.
  • Support the forward planning process for the team.
  • Provide robust tracking of performance and KPI’s.
  • Manage performance of all PHAs and keep their performance efficiencies above 80%.
  • Support General Managers & Service Managers on external meetings with commissioners where required.
  • Develop and sustain good relationships and work closely with other departments.
  • Provide support to identified projects.
  • To support in the investigation of informal and formal complaints, ensuring learning is disseminated and actioned within the team.
  • Any other duties/responsibilities as delegated by Management Team to support the function and development of the service.

  Who we are

  Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

  Role Requirements

  • Ability to analyse complex information to support managerial decision making.
  • Good communication, presentation & interpersonal skills.
  • Strong prioritisation skills with the ability to manage competing demands.
  • Self motivated, highly organised, ability to remain focused under pressure
  • Able to influence, inspire, and effectively work with those around him/her.
  • Ability to quickly and effectively establish the respect of colleagues and other health professionals.
  • High degree of report writing skills.
  • Performance Management skills.
  • Ability to identify key performance indicators

  What we can offer to you

  • Excellent work / Life balance
  • Supportive environment
  • 25 days holiday plus bank holidays
  • An extra day off to celebrate your birthday!
  • NHS Discount & Support Schemes
  • Employee Assistance Program

  Job description

  Job responsibilities

  Admin Manager – ENT

  Location: Manchester

  We are seeking an enthusiastic Administration Manager to join our established team and be a part of a company that really makes a difference.

  The Administration Manager will have responsibility for the delivery of high quality administrative support for our ENT Contracts.

  The Administration Manager will directly manage a number of team leaders and Senior PHA’s, to ensure they are delivering a high-quality service and will have overall responsibility for referral management, appointment booking, procedure scheduling, clinic occupancy, discharge of patients, letters and outpatient clinic scheduling

  The Administration Manager will also be responsible for ensuring the daily operational requirements of each contract are managed correctly, in accordance with the Key Performance Indicators (KPIs) outlined within each contract, and ensure that all referrals are managed in a timely and professional manner, from the acceptance/ receipt of referral to the discharge to GP process.

  The Administration Manager will also have responsibility of maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets.

  • Support the Specialty Management Teams in the delivery of key access targets.
  • Monitor delivery of agreed activity levels through trajectories and Key Performance Indicator’s.
  • Play a key role in ensuring that performance against targets is communicated throughout the team.
  • Support the forward planning process for the team.
  • Provide robust tracking of performance and KPI’s.
  • Manage performance of all PHAs and keep their performance efficiencies above 80%.
  • Support General Managers & Service Managers on external meetings with commissioners where required.
  • Develop and sustain good relationships and work closely with other departments.
  • Provide support to identified projects.
  • To support in the investigation of informal and formal complaints, ensuring learning is disseminated and actioned within the team.
  • Any other duties/responsibilities as delegated by Management Team to support the function and development of the service.

  Who we are

  Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

  Role Requirements

  • Ability to analyse complex information to support managerial decision making.
  • Good communication, presentation & interpersonal skills.
  • Strong prioritisation skills with the ability to manage competing demands.
  • Self motivated, highly organised, ability to remain focused under pressure
  • Able to influence, inspire, and effectively work with those around him/her.
  • Ability to quickly and effectively establish the respect of colleagues and other health professionals.
  • High degree of report writing skills.
  • Performance Management skills.
  • Ability to identify key performance indicators

  What we can offer to you

  • Excellent work / Life balance
  • Supportive environment
  • 25 days holiday plus bank holidays
  • An extra day off to celebrate your birthday!
  • NHS Discount & Support Schemes
  • Employee Assistance Program

  Person Specification

  Qualifications

  Essential

  • N/A

  Desirable

  • N/A

  Experience

  Essential

  • N/A

  Desirable

  • N/A
  Person Specification

  Qualifications

  Essential

  • N/A

  Desirable

  • N/A

  Experience

  Essential

  • N/A

  Desirable

  • N/A

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Omnes Healthcare Limited

  Address

  Manchester, Office based

  --

  Manchester, Office Based

  Greater Manchester

  M3 5NA

  
  

  Employer's website

  http://omneshealthcare.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Omnes Healthcare Limited

  Address

  Manchester, Office based

  --

  Manchester, Office Based

  Greater Manchester

  M3 5NA

  
  

  Employer's website

  http://omneshealthcare.co.uk/ (Opens in a new tab)