Receptionist / Patient Healthcare Navigator

Job description

Job responsibilities

Job Details

• Receptionist / Patient Healthcare Navigator
• Location - Porters Avenue Health Centre, 234 Porters Avenue, RM8 2EQ
• Hours - 24.8 per week, part time permanent contract 
• Salary - £13,640 per annum pro rata  (FTE is £22,000 pa based on 40 hrs per week)

Working Hours

• The practice opens 8am-8pm weekdays and Saturday 9-1.
• Staff work in shifts, the shift patterns are 7.45am - 4.15pm and 11.30am - 8pm
• The rota will be Monday to Friday 
• Once per month you will work an additional Saturday shift from 9am – 1pm 

We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

Who we are

Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

What we can offer to you

• Excellent work / Life balance
• Supportive environment
• 25 days holiday plus bank holidays
• An extra day off to celebrate your birthday!
• NHS Discount & Support Schemes
• Employee Assistance Program

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Omnes Healthcare are an are an inclusive employer,  if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us.

Person Specification

Qualifications

Essential

• -------

Desirable

• N/a

Experience

Essential

• -------

Desirable

• Role Requirements
• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Omnes Healthcare Limited

Address

Porters Avenue Health Centre

--

Dagenham

All UK

RM8 2EQ

Employer's website

http://omneshealthcare.co.uk/ (Opens in a new tab)