Deputy Practice Manager

Quintin Medical Practice

Information:

This job is now closed

Job summary

We are looking for an enthusiastic Deputy Practice Manager who can demonstrate excellent leadership skills and is well organised with a passion for delivering high standards. Ideally you will have previous GP Practice Assistant Management experience or similar. However we will consider an exceptional candidate if able to demonstrate the necessary transferable skills. This is a full time role, Mon-Fri (flexible - potential over a 4 day week)

Main duties of the job

The key role of the Assistant Practice Manager will be to support the Practice Manager in all aspects of practice functionality on a day to day basis.

Ensuring staff achieve their primary responsibilities and also deputise for the Practice Manager in their absence. There are also certain aspects which are shared with our Office Manager.

Maintaining and carrying out remedial actions in response to significant events.

Managing the clinical system ensuring the clinic session structure is effective and meets the needs of patients.

HR duties including managing staff, involvement with recruitment, training and performance of administrative and clinical staff

Coordinate staff absences and annual leave - shared

Ensure adherence with Data Protection Legislation

Ensure the practice complies with Health & Safety regulations and staff are trained and aware of the relevant procedures

Maintain all weekly, monthly, quarterly and annual premises and equipment checks - shared

Administrative duties such as complaints management, preparing reports as required

Manage PPG

Oversee recording of MRHA safety alerts are maintained

Oversee Friends and Family

About us

We are a very friendly, well-established practice working across our 3 sites based in North Hailsham and Punnetts Town.

We have a GP partner, 9 salaried GPs, Paramedic Practitioner, ANPs, a Pharmacy Technician, Practice Nurses and HCAs, all of which are supported by our experienced administration team. We also have ARRS roles linked to the Practice.

We are a GP training practice, part of the Eastbourne scheme.

We are a GMS non-dispensing practice and look after approx. 12,000 patients with a growing list size. We are incredibly proud of how we provide care for our patients.

We have a friendly team philosophy. We respect, listen to and value all members of our team.

We are rated as CQC Good and are a high QOF achieving practice.

Date posted

31 May 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1796-23-0001

Job locations

Hawkswood Road

Hailsham

East Sussex

BN27 1UG


Job description

Job responsibilities

Job responsibilities

You will be responsible for assisting the Practice Manager in the smooth and efficient running of the practice. This includes dealing with patient queries and complaints, HR, and training development of the staff. Working closely with the Office Manager, Lead Receptionist and Operations Coordinator to support the team. Plus any other administrative duties required.

The Deputy Practice Manager will also represent the Practice Manager and practice in general at external meetings as and when required.

Job description

Job responsibilities

Job responsibilities

You will be responsible for assisting the Practice Manager in the smooth and efficient running of the practice. This includes dealing with patient queries and complaints, HR, and training development of the staff. Working closely with the Office Manager, Lead Receptionist and Operations Coordinator to support the team. Plus any other administrative duties required.

The Deputy Practice Manager will also represent the Practice Manager and practice in general at external meetings as and when required.

Person Specification

Qualifications

Essential

  • Evidence of professional development.
  • Excellent literacy and numeracy skills.

Desirable

  • An appropriate management qualification in healthcare or business.

Experience

Essential

  • NHS/Primary Care General Practice experience.
  • Management experience.
  • Experience of working with the general public.
  • Good communicator (verbal and written).
  • Ability to work autonomously and self-direct own workload.
  • IT proficient , able to work with email, the internet and windows based software including Outlook, Word and Excel at intermediate level. To learn new software packages as required.
  • Ability to motivate staff.

Desirable

  • Knowledge of PCN.
  • Knowledge of QOF and local enhanced services.
  • Understanding of CQC.
  • General Practice policies and procedures.
  • Familiar with EMIS WEB.
  • Familiar with TEAMNET.
  • Experience of producing agendas and minutes for meetings.
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
Person Specification

Qualifications

Essential

  • Evidence of professional development.
  • Excellent literacy and numeracy skills.

Desirable

  • An appropriate management qualification in healthcare or business.

Experience

Essential

  • NHS/Primary Care General Practice experience.
  • Management experience.
  • Experience of working with the general public.
  • Good communicator (verbal and written).
  • Ability to work autonomously and self-direct own workload.
  • IT proficient , able to work with email, the internet and windows based software including Outlook, Word and Excel at intermediate level. To learn new software packages as required.
  • Ability to motivate staff.

Desirable

  • Knowledge of PCN.
  • Knowledge of QOF and local enhanced services.
  • Understanding of CQC.
  • General Practice policies and procedures.
  • Familiar with EMIS WEB.
  • Familiar with TEAMNET.
  • Experience of producing agendas and minutes for meetings.
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Quintin Medical Practice

Address

Hawkswood Road

Hailsham

East Sussex

BN27 1UG


Employer's website

https://www.quintinmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Quintin Medical Practice

Address

Hawkswood Road

Hailsham

East Sussex

BN27 1UG


Employer's website

https://www.quintinmedicalcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Fiona Warner

f.warner@nhs.net

Date posted

31 May 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1796-23-0001

Job locations

Hawkswood Road

Hailsham

East Sussex

BN27 1UG


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