Medical Secretary (with an interest in Data Quality)

Job description

Job responsibilities

- Be proficient in the use of Emis Web

- Experience in creating spreadsheets and use of all Microsoft packages

- Typing letters, reports and associated documentation as required

- Audio typing

- Liaising with secondary care and community services, ensuring referrals are processed efficiently

- Managing all enquiries in an effective manner

- Accurately coding data on the clinical system into the patient record

- Communicate effectively by email, telephone, written and face to-face communication

- To be able to design & run complex searches and prepare clinical information ready for audit and review by the clinical team, executive and wider practice team, on a weekly, monthly, quarterly and annual basis

- Develop, implement and manage patient recall systems for all clinical disease areas and other appropriate conditions

- Manage and support health campaigns to increase patient uptake

- Assisting management with tasks relating to the Quality and Outcomes Framework (QOF) and Local Enhanced Services

- Undertake a variety of duties that are within the protocols set by the practice and that of any individual research study or opportunity

- Processing referrals using the electronic referral system (ERS)

- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

- Managing all administrative queries as necessary

Person Specification

Qualifications

Essential

• - Educated to GCSE in Mathematics and English (C or above)
• - Excellent communication skills (written and oral)
• - Strong IT skills, including audio typing
• - Clear, polite telephone manner
• - Competent in the use of Office and Outlook
• - Clinical IT system user skills
• - Effective time management (planning and organising)
• - Ability to work as a team member and autonomously
• - Good interpersonal skills
• - Problem solving and analytical skills
• - Ability to follow policy and procedure
• - Polite and confident
• - Flexible and cooperative
• - Motivated
• - Forward thinker
• - High levels of integrity and loyalty
• - Sensitive and empathetic in distressing situations
• - Ability to work under pressure
• - Disclosure Barring Service (DBS) check

Desirable

• - Previous experience in a GP practice
• - NVQ Level 2 in Health and Social Care
• - Level 3 trained in Medical Terminology
• - Clinical IT system user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Castle Medical Group

Address

The Health Centre

Railway View Road

Clitheroe

Lancashire

BB7 2JG

Employer's website

https://www.castlemedical.nhs.uk (Opens in a new tab)