Operations Manager/ Assistant Practice Manager

Job description

Job responsibilities

To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, premises and health and safety management, optimising efficiency and overall performance, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

The following are the core responsibilities of the Operations Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Operations Manager is responsible for:

a.Supporting the Practice Manager in the day-to-day operations of the practice

b.Oversee the Patient Services Team, and the Administration Team and support operations of the practiceensuring staff achieve their primary responsibilities

c.Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times

d.Supporting staff development, providing guidance and direction

e.Identify and deliver team training where required

f.Implementing and embedding an effective staff appraisal process and completing staff appraisals

g.Reviewing and updating all administrative policies and procedures

h.Develop, implement and embed efficient office processes and procedures

i.Champion continuous quality improvement

j.Coordinate the provision of staff ensuring sufficient cover is provided for periods of leave and other staff absences

k.Ensuring all staff are legally and gainfully employed

l.Acting as the lead for recruitment including pre-employment checks and DBS

m.Evaluating, organising and overseeing the staff induction programme

n.Implementing systems to ensure compliance with CQC regulations and standards

o.Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.

p.Ensuring the staff implement the practice-wide approach to the management of all patient service matters

q.Handle low-level complaints about support services and systems

r.Overseeing the day-to-day operations of the premises

s.Management of the premises, including

ohealth and safety risk assessments

oensuring building compliance & managing contracts for services

t.Providing functional IT support including

oprovide a support service to all staff, resolving issues with IT systems and equipment

oprovide training to all staff as required on the effective use of all systems

Person Specification

Experience

Essential

• We are looking for someone who preferably has extensive experience working in general practice
• Proven experience of successfully managing teams
• Excellent communication skills - written and oral
• Strong IT skills
• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward-thinker with a solution focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Water Meadow Surgery

Address

31a Red Lion Street

Chesham

HP5 1ET

Employer's website

https://www.watermeadowsurgery.co.uk/ (Opens in a new tab)