Practice Manager

The Chestnuts Surgery

The closing date is 02 May 2025

Job summary

We are looking for a dynamic and enthusiastic Practice Manager to join our team at The Chestnuts Surgery, a practice that is proud to hold a Good CQC rating. This is an exciting opportunity for a motivated leader to take charge of the day-to-day, work closely with the partners, and play a key role in the continued growth of our practice. You'll lead a friendly and dedicated team, with excellent business skills and strong IT skills. You will oversee clinical and administrative functions, and drive improvements that ensure exceptional care to our 10,500 patients.

Main duties of the job

As the Practice Manager at The Chestnuts Surgery, you will take a central role in the efficient operation and strategic growth of the practice. You'll be responsible for leading and motivating the team, ensuring exceptional patient care. Working closely with the two partners, you'll oversee financial management, including budgeting and performance tracking, while maintaining compliance with healthcare regulations. Additionally, you will manage staff training and development, implement systems improvements, and focus on delivering a seamless patient experience. This is a key leadership position offering the opportunity to contribute directly to the success and future direction of the practice. This pivotal role combines leadership, business management, and strategic planning to ensure the efficient running of the practice. You will support the growth and development of the practice, overseeing both clinical and administrative functions. This role requires the ability to work independently while fostering a collaborative team environment. Strong IT skills are a must as the practice develops and implements future technological changes.

About us

The Chestnuts Surgery is a well-established healthcare practice with a strong reputation for delivering high-quality patient care. Proudly holding a Good CQC rating, the surgery is committed to providing a welcoming and efficient environment for both patients and staff. We pride ourselves on fostering a collaborative and supportive atmosphere, where our dedicated team works together to meet the growing needs of our patients.

Date posted

17 April 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1785-25-0003

Job locations

The Chestnut Surgery

70 East Street

Sittingbourne

Kent

ME10 4RU

Job description

Job responsibilities

) Oversee the management of daily practice operations, ensuring staff meet their primary responsibilities and maintain high standards of care.

b) Manage HR processes, including recruitment, background checks, and contractual matters, appraisals, and staff performance management along with sickness and return to work compliance.

c) Lead workforce planning to ensure appropriate skill mix and that staff possess the necessary training and qualifications for their roles.

d) Ensure compliance with employment law and relevant legislation, addressing any employment issues in a timely and professional manner.

e) Liaise with the Primary Care Network (PCN) and locality commissioners, attending meetings, and fostering collaborative working relationships.

f) Provide ongoing support and strategic advice to the practice partnership, ensuring they are kept informed of operational matters.

g) Stay abreast of developments and changes within primary care, implementing relevant updates and improvements.

h) Oversee practice finances, working closely with the practice partners to ensure accurate financial reporting, budgeting, and compliance with financial obligations.

i) Liaise with the payroll provider to ensure accurate payroll processing and timely submission of information.

j) Identify opportunities to maximise practice income and minimise expenditure, ensuring financial sustainability.

k) Ensure the practice meets all Quality and Outcomes Framework (QOF) and commissioned service targets, driving continuous improvement.

l) Manage the significant event and complaints processes in compliance with current legislation and guidance, ensuring effective resolution this includes Ombudsman and CQC.

m) Oversee contracts and maintenance of services and equipment, ensuring service continuity and compliance with regulations.

n) Regularly review and update practice policies and procedures to reflect best practices and regulatory requirements.

o) Lead and coordinate internal projects, ensuring they are delivered effectively and contribute to the practices goals.

p) Oversee the management of the practice IT systems, ensuring compliance with the Data Security Protection Toolkit (DSPT) and data protection requirements. Undertaking projects for implementation of new systems and IT hardware refresh.

q) Coordinate the development of the practices business continuity plan and ensure robust planning for future growth.

r) Assist in preparing business cases for the introduction of new services, providing project management support where necessary.

s) Ensure ongoing CQC compliance, driving initiatives to meet and exceed regulatory standards.

t) Maintain compliance with NHS England contractual obligations and ensure all necessary documentation and reports are submitted on time.

u) Offer guidance and support to both staff and the practice partnership to foster effective teamwork and a positive work culture.

v) Manage internal and external communication strategies, ensuring the practices website and other platforms are up-to-date, accurate, and reflective of the practices services.

w) Facilitate practice meetings, ensuring that action plans are effectively documented, followed up, and executed.

x) Provide support in managing the Patient Participation Group (PPG), fostering patient engagement and feedback.

y) Oversee the management of practice estates and facilities, ensuring compliance with health and safety regulations and conducting regular risk assessments.