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Care Navigator

The Chestnuts Surgery

The closing date is 25 April 2025

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Job summary

Applications are invited for the post of full time Care Navigator for our busy GP Practice located in the heart of Sittingbourne town centre.

Working hours are 37.5 hours per week, Monday to Friday, on a split shift rota system. Some evenings and early mornings are required.

This role is for 12 months fixed term contract. (Maternity Cover)

Main duties of the job

The successful applicant must be flexible, be able to work under pressure and enjoy working within a team. A good standard of education and previous experience of working in a GP surgery or in a customer facing role are essential.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. Answering the telephone to patients and outside agencies.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community services.

About us

The Chestnuts Surgery is a secure and well-established GP surgery committed to providing high quality general medical care and enhanced services to our practice population.

To be courteous, approachable, friendly and accommodating to all.

Date posted

31 March 2025

Pay scheme

Other

Salary

£10 to £12.21 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

A1785-25-0002

Job locations

The Chestnut Surgery

70 East Street

Sittingbourne

Kent

ME10 4RU


Job description

Job responsibilities

The following are the core responsibilities of the care navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Photocopy documentation as required

g. Input data into the patients healthcare records as necessary

h. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

i. Manage all queries as necessary in an efficient manner

j. Maintain a clean, tidy, effective working area at all times

k. Monitor and maintain the reception area and notice boards

l. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the care navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Photocopy documentation as required

g. Input data into the patients healthcare records as necessary

h. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

i. Manage all queries as necessary in an efficient manner

j. Maintain a clean, tidy, effective working area at all times

k. Monitor and maintain the reception area and notice boards

l. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths Computer Skills.
  • Care Navigator training. Reception skills qualification or previous experience of working in a busy medical setting.
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths Computer Skills.
  • Care Navigator training. Reception skills qualification or previous experience of working in a busy medical setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Chestnuts Surgery

Address

The Chestnut Surgery

70 East Street

Sittingbourne

Kent

ME10 4RU


Employer's website

https://www.thechestnutssurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Chestnuts Surgery

Address

The Chestnut Surgery

70 East Street

Sittingbourne

Kent

ME10 4RU


Employer's website

https://www.thechestnutssurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Reception Manager

Mrs Sarah-Jane Godfrey Godfrey

sarahjane.godfrey@nhs.net

01795423197

Date posted

31 March 2025

Pay scheme

Other

Salary

£10 to £12.21 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

A1785-25-0002

Job locations

The Chestnut Surgery

70 East Street

Sittingbourne

Kent

ME10 4RU


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