The Belgravia Surgery

Receptionist/Admin

Information:

This job is now closed

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main duties of the job

To have a thorough knowledge of all Practice procedures.

To work in accordance of written protocols

Receiving patients consulting with members of practice team

Dealing with patient queries and make new follow-up appointments

Answer telephone and deal with or re-direct

Generate repeat prescriptions on computer according to Practice policy and put for verification, signature of doctor and collection by patient

Setting up of on-line appointments

Dealing with on-line repeat prescriptions requests and Electronic Prescribing,

Be able to cover all reception position as necessary

Emailing and photocopy as requested

Allocation of a QoF Clinical Domain and of Incentive Schemes

EDT electronic filing and coding

About us

The Belgravia Surgery is a Teaching and Training Practice right in the middle of Central London, near Victoria Station.

Overview of the Practice

List Size: 8,700

CQC Rating: Good

Our clinical team:

GP Partner

Salaried GPs

Clinical Pharmacist

Practice Nurse

HCA

Other Allied Professionals: Acupuncturist, ANP, Care Navigator, Dietitian, FCP Physios, Social Prescriber.

Details

Date posted

04 April 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1779-24-0009

Job locations

24 Eccleston Street

London

SW1W 9PY


Job description

Job responsibilities

  • Front Desk Duties
  • Greeting and welcoming visitors
  • Dealing with Patients' requests
  • Managing correspondence
  • Carrying out requests from management as needed
  • Answering emails and sorting post
  • Answering phone calls and transferring them as necessary
  • Prescriptions
  • Various Admin work
  • Provide support to meet targets for Clinical initiatives both national and local.

See attached Job Descriptions for more details.

Job description

Job responsibilities

  • Front Desk Duties
  • Greeting and welcoming visitors
  • Dealing with Patients' requests
  • Managing correspondence
  • Carrying out requests from management as needed
  • Answering emails and sorting post
  • Answering phone calls and transferring them as necessary
  • Prescriptions
  • Various Admin work
  • Provide support to meet targets for Clinical initiatives both national and local.

See attached Job Descriptions for more details.

Person Specification

Experience

Desirable

  • General practice-1 Year
  • S1-One year

Qualifications

Essential

  • GCSE or equivalent (Preferred)

Customer Care

Essential

  • Good understanding of customer service

Desirable

  • Working in front of house reception.

I.T. Skills

Desirable

  • Proficiency in I.T.

General office Administration

Desirable

  • General office admin work
Person Specification

Experience

Desirable

  • General practice-1 Year
  • S1-One year

Qualifications

Essential

  • GCSE or equivalent (Preferred)

Customer Care

Essential

  • Good understanding of customer service

Desirable

  • Working in front of house reception.

I.T. Skills

Desirable

  • Proficiency in I.T.

General office Administration

Desirable

  • General office admin work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Belgravia Surgery

Address

24 Eccleston Street

London

SW1W 9PY


Employer's website

https://belgravia-surgery-sw1.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Belgravia Surgery

Address

24 Eccleston Street

London

SW1W 9PY


Employer's website

https://belgravia-surgery-sw1.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Practice Manager

nhsnwl.belgraviasurgery@nhs.net

02075908000

Details

Date posted

04 April 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1779-24-0009

Job locations

24 Eccleston Street

London

SW1W 9PY


Supporting documents

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