HR & Operations Officer

Job description

Job responsibilities

Responsibilities

Administer the recruitment and onboarding processes, including job postings, scheduling interviews, DBS checks and processing new hire paperwork.

Arrange, support and monitor the induction of new staff and ensure they have full knowledge of the staff handbook and where to access our policies.

Actively manage day to day sickness and absence following PCN agreed procedures, updating relevant platforms for communication across the team and for management to view.

Maintain employee records, ensuring accuracy and confidentiality and they are kept up to date.

Support the PCN Leadership Team in HR activities such as employee training, performance evaluations, and disciplinary actions, ensuring policies are followed and good practice is maintained.

As a CQC registered PCN to work alongside our Leadership Team to ensure all policies are procedures are up to date ensuring they are accessible to staff members on shared platforms, PCN drive and Team Net.

Coordinate employee events and mandatory training programmes, and team building/wellbeing activities.

Support the PCN Leadership Team in various operation activities working alongside our internal and external partners.

Foster a positive work culture, giving and receiving constructive feedback on the way that we work together.

Compliance and Documentation:

Have a thorough understanding of the company policies and ensure they are kept up to date.

Ensure compliance with relevant laws, regulations, and company policies.

Maintain accurate and up-to-date documentation for HR and operational processes.

Assist with audits and quality assurance initiatives to ensure adherence to CQC standards

Undertake any other reasonable duty that may be required and agreed with the PCN Leadership Team.

Skills

Essential Experience and Qualifications:

A good standard of general education which includes English language GCSE, Grade C or above.

HR CIPD level 3 qualification or equivalent.

Willingness to work to HR level 5 qualification.

Experience of supporting recruitment including onboarding of new staff.

Experience of supporting a grievance, disciplinary and absence management process with letters and advice on process.

Excellent communication and interpersonal skills.

Experience of working in a busy administrative role.

Ability to work under pressure and be flexible.

Ability to maintain the highest level of confidentiality.

Ability to present relevant information/reports in a concise manner.

Good keyboard and PC skills, with demonstrable experience of using Microsoft Office, eg Word, Excel and Outlook.

Able to de-escalate conflict and maintain professionalism when challenged.

Strong data entry skills with high accuracy.

Able to work independently on day-to-day work streams with minimum supervision.

Desirable:

Experience with working in General Practice.

CIPD level 5 qualification or equivalent HR Qualifications.

Ability to understand data and present it in reports.

Effective communication skills to interact with employees and external parties.

Knowledge of CQC inspection criteria in General Practice.

Key relationships:

PCN Leadership Time Responsible for:

oThe overall HR management of staff and their wellbeing

oStaff policies and processes.

oOperational and administrative support with clinical services.

oCompliance and documentation of CQC.

oProvide them with support in relation to PCN staff communications, training and activities.

oSupport in reference to staff access to systems and managing their inductions

All Practice Managers to provide them with support in relation to staff related activities.

PCN Staff communicating directly with PCN staff in relation to all HR related activities.

Other external partners ensuring the HR processes and documentation are followed in relation to attached staff employed by external organisations.

Person Specification

Qualifications

Essential

• A good standard of general education which includes English language GCSE, Grade C or above.
• HR CIPD level 3 qualification or equivalent.
• Willingness to work to HR level 5 qualification

Desirable

• CIPD level 5 qualification or equivalent HR Qualifications.

Experience

Essential

• Experience of working in a previous HR role.
• Experience of supporting recruitment including onboarding of new staff.

Desirable

• Experience with working in a Public Sector HR role.
• Experience of supporting a grievance, disciplinary and absence management process with letters and advice on process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Belper PCN

Address

c/o Riversdale Surgery

Belper

Derbyshire

DE56 1AY