Reception Navigator

Job description

Job responsibilities

Salary: £9.21 - £9.89 per hour dependent upon experience.

Duties include:-

Welcome patients attending for appointments and any other visitors to the practice, ensuring a professional and efficient reception service is provided and respecting patient confidentiality at all times.

Manage face to face contacts with patients effectively signposting patients to the appropriate healthcare professional, administrator, secretary or external agency depending on the presenting request.

Answer incoming phone calls, dealing with the callers requests, signposting them appropriately to a member of our healthcare team or other agencies using eConsult navigation software.

Ensure all calls are answered promptly and managed in a supportive and professional manner.

Initiating contact with, and responding to, requests from patients, other members of the practice team and other healthcare professionals.

Deal with all general enquiries, explaining procedures where necessary.

Managing patient requests submitted on-line via eConsult or the practice website Footfall option and navigating the requests as appropriate.

Handling repeat prescription requests.

Assist patients to register for access to on-line services.

Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring relevant forms are completed and procedures are completed.

Process patients change of address computer data entry and process for informing admin.

Entering requests for home visits onto the visit list, ensuring to carefully record all the relevant details and referring to the GP when necessary. Print off home visit summary sheets.

Ensure that all new patients are registered onto the computer system promptly and accurately and facilitating patient deduction administration as appropriate.

Handle specimens as per practice protocol.

To have knowledge of all practice procedures and protocols.

Check e-mails and administrative tasks for reception on a regular daily basis.

An ability to use a computer is essential to facilitate using our clinical system, eConsult, Footfall website and AccuRx patient messaging service. All necessary training will be provided.

Be responsible for processing and distributing incoming and outgoing mail.

Be responsible for keeping own workspace and the reception area tidy and ensuring all files, work surfaces and cupboards are kept in order.

Person Specification

Qualifications

Essential

• Good standard of general education GCSE English or equivalent GCSE Mathematics or equivalent
• Experience of using own initiative.
• Practical experience of using computers.
• Successful practical experience of working in a team.
• Planning and organisation.
• Ability to perform under pressure.
• Adaptable and flexible to change.
• A team worker.
• Friendly and approachable.
• Ability to act with the utmost of confidentiality and sensitivity.
• Self-motivated.
• Able and willing to provide cover for sickness and holidays with the team.
• Well presented.
• Excellent communication skills, both face to face and on the phone.
• I.T and keyboard skills.
• Ability to handle situations of potential conflict.
• Problems solving.
• Interpersonal skills.
• Willingness to develop and learn new skills.
• Ability to prioritise tasks and work on initiative.
• Excellent organisational and time management skills.
• Attention to detail and accuracy in work with good literacy skills.
• Ability to work in a team and be a team player.

Desirable

• Practical experience of working in a reception environment.
• Knowledge of Emis Web clinical computer systems.
• Good understanding and empathy towards patients.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Churchdown Surgery

Address

Parton Road

Churchdown

Gloucester

GL3 2JH

Employer's website

https://www.churchdownsurgery.co.uk/ (Opens in a new tab)