Job summary
Job
Summary
As a Care Navigator you will be the
welcoming face and voice of our practice, providing a professional and
compassionate first point of contact for patients. You will manage
appointments, handle enquiries, support clinicians, and help ensure the smooth
day-to-day running of the practice. This is a varied and fast-paced role that
requires excellent communication skills, attention to detail, and a caring,
patient-focused approach.
Main duties of the job
Care Navigation Duties
- Receive, assist and direct patients in accessing the most appropriate
service of a healthcare professional in a courteous, efficient and effective
way
- Meet and greet patients, providing a friendly and helpful welcome
- Direct patient to follow the PATCHs appointment protocol, either over the
telephone or in person
- Triage patients who request urgent treatment in line with Practice
procedures
- Cancel or rearrange clinics where necessary
- Receive telephone calls and deal with enquiries and messages and direct patients
to the appropriate service as necessary
- Emailing and Photocopying documents as required
- Explain practice arrangement and formal requirements to new patients and
those seeking temporary cover and ensure procedures are completed
- Enter patient information onto the computer as required
- Provide administrative support to clinical staff and other members of the
team
- Opening and closing the premises at the start and end of the day
- Attend and participate in Practice and Team meetings as required
About us
Newton Drive Health Centre is a 3 partner GP surgery with over 12 000 patients.
we have 5 salaried GP's, one advanced nurse practitioner, 3 Practice Nurses, and a range of other healthcare and ARRS staff.
Job description
Job responsibilities
Job
Responsibilities
Care Navigation Duties
- Receive, assist and direct patients in accessing the most appropriate
service of a healthcare professional in a courteous, efficient and effective
way
- Meet and greet patients, providing a friendly and helpful welcome
- Direct patient to follow the PATCHs appointment protocol, either over the
telephone or in person
- Triage patients who request urgent treatment in line with Practice
procedures
- Cancel or rearrange clinics where necessary
- Receive telephone calls and deal with enquiries and messages and direct patients
to the appropriate service as necessary
- Emailing and Photocopying documents as required
- Explain practice arrangement and formal requirements to new patients and
those seeking temporary cover and ensure procedures are completed
- Enter patient information onto the computer as required
- Provide administrative support to clinical staff and other members of the
team
- Opening and closing the premises at the start and end of the day
- Attend and participate in Practice and Team meetings as required
General Duties
- Ensure that all queries from patients are handled efficiently and
courteously
- Keep surgery premises today and safe at all times
- Maintain patient confidentiality at all times
- Have a working knowledge of the telephone systems
- Receive and make calls as required. Divert calls and take messages,
ensuring accuracy of detail and prompt delivery
Overall
Responsibility
- Undertake any other appropriate duties or responsibilities as directed by
the Patient Services Manager, Practice Management and GP Partners
- To ensure effective communication with all clinicians and other practice
and community staff based at the Surgery
- Be aware of, and adhere to, Practice policies in relation to health and
safety at work and fire precautions.
- To attend appropriate training courses
Other Tasks
- Clear rooms after surgeries when necessary
- Chaperone duties for clinicians
- Complete opening and closing procedures in
accordance with the room rota
- Ensure building security have thorough
knowledge of doors/windows/alarm
- Advise patients of relevant charges for
private services and accept payments and issue receipts for the same
Job description
Job responsibilities
Job
Responsibilities
Care Navigation Duties
- Receive, assist and direct patients in accessing the most appropriate
service of a healthcare professional in a courteous, efficient and effective
way
- Meet and greet patients, providing a friendly and helpful welcome
- Direct patient to follow the PATCHs appointment protocol, either over the
telephone or in person
- Triage patients who request urgent treatment in line with Practice
procedures
- Cancel or rearrange clinics where necessary
- Receive telephone calls and deal with enquiries and messages and direct patients
to the appropriate service as necessary
- Emailing and Photocopying documents as required
- Explain practice arrangement and formal requirements to new patients and
those seeking temporary cover and ensure procedures are completed
- Enter patient information onto the computer as required
- Provide administrative support to clinical staff and other members of the
team
- Opening and closing the premises at the start and end of the day
- Attend and participate in Practice and Team meetings as required
General Duties
- Ensure that all queries from patients are handled efficiently and
courteously
- Keep surgery premises today and safe at all times
- Maintain patient confidentiality at all times
- Have a working knowledge of the telephone systems
- Receive and make calls as required. Divert calls and take messages,
ensuring accuracy of detail and prompt delivery
Overall
Responsibility
- Undertake any other appropriate duties or responsibilities as directed by
the Patient Services Manager, Practice Management and GP Partners
- To ensure effective communication with all clinicians and other practice
and community staff based at the Surgery
- Be aware of, and adhere to, Practice policies in relation to health and
safety at work and fire precautions.
- To attend appropriate training courses
Other Tasks
- Clear rooms after surgeries when necessary
- Chaperone duties for clinicians
- Complete opening and closing procedures in
accordance with the room rota
- Ensure building security have thorough
knowledge of doors/windows/alarm
- Advise patients of relevant charges for
private services and accept payments and issue receipts for the same
Person Specification
Please Note:
Essential
- Ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.
Experience
Essential
- - Previous experience in a customer-facing role dealing with the public / patients
- - Experience of working in a busy office / administrative environment
- - Proven ability to work as part of a team
- - Very good organisational skills and use of initiative
- - Previous experience that demonstrates good attention to detail and accuracy.
Desirable
- - Experience working in a GP practice, primary care or NHS setting
- - Experience using clinical systems (e.g. EMIS, Docman)
- - Knowledge of medical terminology
Personal Attributes
Essential
- - Friendly and approachable
- - Reliable and punctual
- - Team player with a proactive attitude
- - Understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgment and to work without direct supervision and to determine workload priorities
- - Ability to work as part of a multi skilled team Able to work in a changing environment
- - Pleasant and Articulate Smart appearance
- - Good communication skills ability to communicate with patients, staff and external agencies
Qualifications
Essential
- - Good level of general education to include English and Maths at Level 5 (C) or above.
- - Working experience of computer systems to include Microsoft suite
Desirable
Person Specification
Please Note:
Essential
- Ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.
Experience
Essential
- - Previous experience in a customer-facing role dealing with the public / patients
- - Experience of working in a busy office / administrative environment
- - Proven ability to work as part of a team
- - Very good organisational skills and use of initiative
- - Previous experience that demonstrates good attention to detail and accuracy.
Desirable
- - Experience working in a GP practice, primary care or NHS setting
- - Experience using clinical systems (e.g. EMIS, Docman)
- - Knowledge of medical terminology
Personal Attributes
Essential
- - Friendly and approachable
- - Reliable and punctual
- - Team player with a proactive attitude
- - Understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgment and to work without direct supervision and to determine workload priorities
- - Ability to work as part of a multi skilled team Able to work in a changing environment
- - Pleasant and Articulate Smart appearance
- - Good communication skills ability to communicate with patients, staff and external agencies
Qualifications
Essential
- - Good level of general education to include English and Maths at Level 5 (C) or above.
- - Working experience of computer systems to include Microsoft suite
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
