Job summary
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way.
Provide general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via the
telephone.
Main duties of the job
The practice is looking for a medical receptionist
to answer the practice phone line and help deal with patient enquiries.
This requires good listening skills, empathy, quick
thinking and patience. We are in a very challenging time for the NHS but the
practice requires additional cover to support the ongoing running of the
practice.
The daily routine has changed significantly and very quickly so the
successful candidate will have to be a quick learner and have a dynamic and
enthusiastic approach.
About us
Newton Drive Health Centre has a positive and
supportive environment. We aim to deliver safe, high quality health care for
all our patients.
The practice is part of the Central Primary Care
Network and is passionate about reshaping local services to the benefit of our
patients. We have a number of highly skilled and experienced staff who have an
enthusiasm to develop services.
You would be welcomed into our team and made to feel at home as quickly
as possible.
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone.
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone.
Person Specification
Qualifications
Essential
- Good level of general education to include English at GCSE or equivalent
- Working experience of computer systems
- Appreciation of confidentially issues
- Good literacy and accuracy skills
Desirable
Experience
Essential
- Experience of working in a busy office / administrative environment
- Proven use of customer care skills
- Proven ability to work as part of a team
- Very good organisational skills and use of initiative
- Flexible working patterns
Desirable
- Experience of working in a GP/Healthcare environment
Skills, Abilities and Knowledge
Essential
- Ability to work well under pressure
- Good communication skills ability to communicate with patients, staff and external agencies
- Self-motivated and pro-active
- Smart and tidy appearance
- Caring and empathetic qualities
Desirable
- Ability to adapt and change
- Resilience
- Confidence
- Ability to listen
Person Specification
Qualifications
Essential
- Good level of general education to include English at GCSE or equivalent
- Working experience of computer systems
- Appreciation of confidentially issues
- Good literacy and accuracy skills
Desirable
Experience
Essential
- Experience of working in a busy office / administrative environment
- Proven use of customer care skills
- Proven ability to work as part of a team
- Very good organisational skills and use of initiative
- Flexible working patterns
Desirable
- Experience of working in a GP/Healthcare environment
Skills, Abilities and Knowledge
Essential
- Ability to work well under pressure
- Good communication skills ability to communicate with patients, staff and external agencies
- Self-motivated and pro-active
- Smart and tidy appearance
- Caring and empathetic qualities
Desirable
- Ability to adapt and change
- Resilience
- Confidence
- Ability to listen
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
