Job summary
Job
summary
We are looking to
recruit a receptionist to join our busy, expanding practice. We pride ourselves
in delivering excellent patient care and the suitable applicants will have the
ability to liaise with patients in a busy reception department.
Main duties of the job
Main
duties of the job
The successful candidates will possess excellent communication skills. You will be expected to work on your own initiative
and also work well within a team environment. The duties of a GP receptionist
will include; booking appointments, handling a large volume of incoming calls/online requests,
processing patient queries and general day to day office duties. If you would
enjoy this type of role and can work well under pressure please apply. We
require committed, flexible people to work 30hrs a week 12.30-6.30pm Monday to Friday.
About us
Overview
of your organisation
We are a large, growing practice with approx. 11,500 patients. We have 2
GP partners, 4 salaried GP's, 1 long-term locum GP, 3 ANPs, 2 practice nurses
and a large administration team. Our
mission statement is 'To improve the health, wellbeing and lives of those we
care for', we pride ourselves in our care delivery and reputation to our
growing community. We offer employees to join the NHS pension scheme and
provide an attractive annual leave package.
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service
or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via the
telephone.
Job responsibilities:
Administration
- To
have a thorough knowledge of all practice procedures
- To
work in accordance of written protocols
Reception
- Receiving
patients, consulting with members of practice team
- Handing
completed repeat prescriptions to patient and checking names and address.
- Collect
data as necessary e.g. up to date contact numbers / smoking status etc.
Appointments
- Process
appointment requests for today/future appointments from patients by
telephone and in person.
- Deal
with visits/requests
Computer
- Process
patients changes of address computer data and medical records
- Process
repeat prescription requests in accordance with practice guidelines
Other Tasks
- Clear
rooms after surgeries
- Ensure
building security to follow protocol
Any other tasks
allocated by managers
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service
or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via the
telephone.
Job responsibilities:
Administration
- To
have a thorough knowledge of all practice procedures
- To
work in accordance of written protocols
Reception
- Receiving
patients, consulting with members of practice team
- Handing
completed repeat prescriptions to patient and checking names and address.
- Collect
data as necessary e.g. up to date contact numbers / smoking status etc.
Appointments
- Process
appointment requests for today/future appointments from patients by
telephone and in person.
- Deal
with visits/requests
Computer
- Process
patients changes of address computer data and medical records
- Process
repeat prescription requests in accordance with practice guidelines
Other Tasks
- Clear
rooms after surgeries
- Ensure
building security to follow protocol
Any other tasks
allocated by managers
Person Specification
Experience
Essential
- Essential criteria
- The appropriate candidate will have a pleasant manner, good organisation skills and can work well within a team.
Desirable
- Desirable criteria
- Previous experience in a similar role is desirable.
Person Specification
Experience
Essential
- Essential criteria
- The appropriate candidate will have a pleasant manner, good organisation skills and can work well within a team.
Desirable
- Desirable criteria
- Previous experience in a similar role is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
