Care Navigator / Receptionist

The Grove Medical Practice

Information:

This job is now closed

Job summary

Part time medical receptionist / care navigatorrequired for our busy multi-sited GP surgery. Experience preferred but full training will be given. This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team. You should be able to demonstrate excellent communication skills. Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient and competent manner.

Main duties of the job

The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.

  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Answering and care navigating high volume calls
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Advise patients of relevant charges for private services, accept payment and issue receipts
  • Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day
  • Scanning documents in accordance with Practice guidelines
  • Action tasks within a timely manner
  • Complete all annual Mandatory training as appropriate

About us

The Grove Medical Practice are a multi sited GP Practice in Barnsley working across three sites. We operate receptions at each site and a telephone hub for all in coming calls.

Date posted

10 March 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1750-25-0001

Job locations

124-126 Park Grove

Barnsley

S70 1QE


Apollo Court Medical Centre

45 High Street

Dodworth

Barnsley

South Yorkshire

S75 3RF


Brampton Health Centre

Cliffe Road

Brampton

Barnsley

South Yorkshire

S73 0XP


Job description

Job responsibilities

This is a part time role up to a maximum of 30 hours per week - hours to be discussed and agreed with the successfull applicant.

  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Answering and care navigating high volume calls
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Advise patients of relevant charges for private services, accept payment and issue receipts
  • Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day
  • Scanning documents in accordance with Practice guidelines
  • Action tasks within a timely manner
  • Complete all annual Mandatory training as appropriate

Job description

Job responsibilities

This is a part time role up to a maximum of 30 hours per week - hours to be discussed and agreed with the successfull applicant.

  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Answering and care navigating high volume calls
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Advise patients of relevant charges for private services, accept payment and issue receipts
  • Open up premises at the start of the day and ensure the building is secure when leaving at the end of the day
  • Scanning documents in accordance with Practice guidelines
  • Action tasks within a timely manner
  • Complete all annual Mandatory training as appropriate

Person Specification

Qualifications

Essential

  • GCSE A to C in English and Maths

Experience

Essential

  • The ideal candidate will have experience of working in a GP Practice and ideally and EMIS practice. A friendly and polite manner is essential.

Desirable

  • Experience of working in an office environment.
Person Specification

Qualifications

Essential

  • GCSE A to C in English and Maths

Experience

Essential

  • The ideal candidate will have experience of working in a GP Practice and ideally and EMIS practice. A friendly and polite manner is essential.

Desirable

  • Experience of working in an office environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Practice

Address

124-126 Park Grove

Barnsley

S70 1QE


Employer's website

https://www.thegrovemedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Grove Medical Practice

Address

124-126 Park Grove

Barnsley

S70 1QE


Employer's website

https://www.thegrovemedicalpractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Assistant Practice Manager

Sharon Bradshaw

Sharon.bradshaw6@nhs.net

Date posted

10 March 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1750-25-0001

Job locations

124-126 Park Grove

Barnsley

S70 1QE


Apollo Court Medical Centre

45 High Street

Dodworth

Barnsley

South Yorkshire

S75 3RF


Brampton Health Centre

Cliffe Road

Brampton

Barnsley

South Yorkshire

S73 0XP


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