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The Grove Medical Practice

Care Navigator

The closing date is 30 December 2025

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Job summary

Part time care navigator required for our busy multi-sited GP surgery. Experience preferred but full training will be given. This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team. You should be able to demonstrate excellent communication skills. Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient and competent manner.

Main duties of the job

The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.

  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Answering and care navigating high volume calls
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Ensure the building is secure when leaving at the end of the day
  • Scanning documents in accordance with Practice guidelines
  • Action tasks within a timely manner
  • Complete all annual Mandatory training as appropriate

About us

This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team. The Practice team are friendly and supportive team, and their is opportunity to develop and progress for the right person.

Details

Date posted

15 December 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

A1750-24-0000

Job locations

124-126 Park Grove

Barnsley

S70 1QE


Brampton Health Centre

Cliffe Road

Brampton

Barnsley

South Yorkshire

S73 0XP


Apollo Court Medical Centre

45 High Street

Dodworth

Barnsley

South Yorkshire

S75 3RF


Job description

Job responsibilities

Administration

  • To have a thorough knowledge of all practice procedures.
  • To work in accordance of written protocols.
  • Pulling/filing notes for surgeries and updating as necessary.
  • Email and photocopy as requested.
  • Summarising of new patient registration paper and electronic records.

Reception

  • Receiving patients and dealing with their queries.
  • Processing prescription requests.
  • Be able to cover all reception position as necessary.
  • Process patient samples as and when required.
  • Processing incoming and outgoing mail.
Appointments

  • Care navigates patients.
  • Process appointment requests for today/future appointments from patients by telephone and in person.
  • Deal with visits/requests.

Computer
  • Registrations of new patients computer data entry and medical records
  • Process patients changes of address computer data and medical records (have knowledge of practice area)
  • Process prescription requests in accordance with practice guidelines.
  • Managing the practice safehaven email account.
  • Scanning patient paper information onto their electronic patient record.
  • Work through and complete the EMIS task board.
  • Work through and complete all EMIS workflow queries.
  • Process the online patient queries.

Telephone

  • Have working knowledge of telephone system.

Other Tasks

  • Clear rooms after surgeries.
  • Ensure building security making sure buildings are secure doors and windows are closed and alarm is set.
  • Report/log any IT/telephone/building maintenance repairs as per practice procedure.
  • Flexibility to work at different sites to cover according to the rota allocation and attend meetings.
  • Complete allocated Health and Safety checks/tasks.
  • Any other tasks allocated by managers.

Job description

Job responsibilities

Administration

  • To have a thorough knowledge of all practice procedures.
  • To work in accordance of written protocols.
  • Pulling/filing notes for surgeries and updating as necessary.
  • Email and photocopy as requested.
  • Summarising of new patient registration paper and electronic records.

Reception

  • Receiving patients and dealing with their queries.
  • Processing prescription requests.
  • Be able to cover all reception position as necessary.
  • Process patient samples as and when required.
  • Processing incoming and outgoing mail.
Appointments

  • Care navigates patients.
  • Process appointment requests for today/future appointments from patients by telephone and in person.
  • Deal with visits/requests.

Computer
  • Registrations of new patients computer data entry and medical records
  • Process patients changes of address computer data and medical records (have knowledge of practice area)
  • Process prescription requests in accordance with practice guidelines.
  • Managing the practice safehaven email account.
  • Scanning patient paper information onto their electronic patient record.
  • Work through and complete the EMIS task board.
  • Work through and complete all EMIS workflow queries.
  • Process the online patient queries.

Telephone

  • Have working knowledge of telephone system.

Other Tasks

  • Clear rooms after surgeries.
  • Ensure building security making sure buildings are secure doors and windows are closed and alarm is set.
  • Report/log any IT/telephone/building maintenance repairs as per practice procedure.
  • Flexibility to work at different sites to cover according to the rota allocation and attend meetings.
  • Complete allocated Health and Safety checks/tasks.
  • Any other tasks allocated by managers.

Person Specification

Experience

Essential

  • Experience of working in administration is essential for this role.

Desirable

  • Experience of working in a GP Surgery would be advantageous, but not essential as full training will be provided.
  • Experience of working in a customer service environment would be beneficial for this role.
Person Specification

Experience

Essential

  • Experience of working in administration is essential for this role.

Desirable

  • Experience of working in a GP Surgery would be advantageous, but not essential as full training will be provided.
  • Experience of working in a customer service environment would be beneficial for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Practice

Address

124-126 Park Grove

Barnsley

S70 1QE


Employer's website

https://www.thegrovemedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Grove Medical Practice

Address

124-126 Park Grove

Barnsley

S70 1QE


Employer's website

https://www.thegrovemedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Michelle Thompson

Michelle.thompson26@nhs.net

Details

Date posted

15 December 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

A1750-24-0000

Job locations

124-126 Park Grove

Barnsley

S70 1QE


Brampton Health Centre

Cliffe Road

Brampton

Barnsley

South Yorkshire

S73 0XP


Apollo Court Medical Centre

45 High Street

Dodworth

Barnsley

South Yorkshire

S75 3RF


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