Administrator

Job description

Job responsibilities

Knowledge of the NHS/Primary care/General Practice

Presentation skills and customer service experience

Outstanding verbal and written communication skills to all staff at a range of levels

Proven experience in a similar role office assistant, receptionist, or other relevant position

Excellent organisational and problem-solving skills.

Work well under pressure with the ability to complete tasks to a high standard with frequent interruptions.

Strong attention to detail and the ability to transfer accurate information.

Computer literate and good keyboard skills

Dealing with enquiries from all staff and dealing with or directing accordingly

Participate in annual appraisal.

To support with the induction/training for new non-clinical staff as directed by the management team.

Proficient in management of documents in an office setting dealing with confidential information.

Understanding of Primary Care setting, policies, and procedures

Use own initiative within clear boundaries, seeking advice when necessary.

Demonstration of enthusiasm and a strong sense of teamwork

To assist with any other duties that may be required to ensure the smooth running of the Primary Care Service.

Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs.

Meet regularly with the Clinical Director and or PCN Manager and review workload.

Keep the PCN aware of good news stories.

Manage and prioritise workload daily.

To act at all times in an anti-discriminatory manner.

To be able to plan and respond to workload according to operational priorities.

To support the delivery of these functions across wider locality areas where necessary.

To undertake any training required in order to maintain competency including mandatory training.

To contribute to, and work within a safe working environment.

To carry out duties and responsibilities with due regard to the GP Practices equal opportunity policies and procedures.

To take responsibility for self-development on a continuous basis, undertaking on the-job training as required.

To be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.

The post holder will be required to work within clearly defined organisational protocols, policies and procedures.

PCN Clinical Director

PCN Manager

Board members.

PCN staff clinical and non-clinical

GPs and General practice teams within the PCN

Key Working Relationships External:

Neighbouring PCNs

Service providers

Voluntary services

Health and Safety/Risk Management

The post-holder must comply at all times with the organisation and Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

The post-holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).

The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation; in particular, the post holder must complete the specified care coordinator training delivered by the Personalised Care Institute.

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Special Working Conditions

The post-holder is required to travel independently between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.

Person Specification

Skills and Attributes

Essential

• Proven record of excellent written and verbal communication skills and
• interpersonal skills
• Excellent organisational and admin skills
• Analytical skills and ability to interpret information and present it in a clear and concise manner
• Evidence of excellent knowledge and competence with Microsoft Office whether email, word, presenting, spreadsheets
• IT literate with good typing skills
• Time management
• Customer service skills
• Able to work with a team, take direction from others and work effectively
• Able to work effectively as part of a team
• Able to prioritise and manage own workload with minimal supervision
• Willingness to undergo further training and committed to own development
• Car user as travel between sites across the Taunton Deane West area will be required
• Reliability & Honesty
• Able to receive and understand instructions
• Ability to plan your workload and meet deadlines
• Pleasant manner
• Good attention to detail

Desirable

• Experience providing advice/signposting to users
• Excellent motivational and influencing skills

Qualifications

Essential

• GCSE Maths and English

Desirable

• Business Administration Level 2 Certificate or NVQ2 equivalent
• Willing to work towards Business Management qualification

Experience

Essential

• Administration Experience
• Knowledge of the NHS/Primary Care/General Practice
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
• Experience of administrative duties

Desirable

• Knowledge/familiarity with medical terminology
• Understanding of current issues facing the NHS
• Experience of working within an administration team
• Experience of working in a team
• Aware of clinical systems
• Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wellington Medical Centre

Address

Mantle Street

Wellington

Somerset

TA21 8BD

Employer's website

https://tauntondeanewestpcn.gpweb.org.uk/wellington-medical-centre (Opens in a new tab)