Job responsibilities
Work effectively alongside other teams and clinicians
within the Group in a professional manner to nurture a spirit of collaborative
team working.
Develop positive working relationships with colleagues
and external stakeholders
Be encouraging and supportive to colleagues across the
Group
Promote a positive working environment
The post holder will be required to
work with clinicians and managers to identify their IT need and provide
technical to support them in the delivery of healthcare/planning and decision
making.
To work to priorities set by the
Operations manager in order to contribute to the achievement of objectives and
service levels
To provide a high standard of
technical support for IT equipment to all staff and stakeholders across the
Group.
To install, configure, maintain and
administer IT equipment and systems for safe, effective use, ensuring users are
able to fully utilise all available equipment and resources.
To provide knowledge and expertise in
regards to IT Equipment and to effectively support the needs and requirements
of the Group.
Respond to requests from Staff for IT
support and maintenance issues across the Group.
Work with external contractors being a
point of contact on the site for queries, in order to enable contractors to
provide a seamless integration on IT projects.
To provide training on the use of
hardware and software systems for users, with supporting guides and help
sheets.
To maintain and develop the Groups IT
provision with the assistance of existing NHS IT providers.
Responsible
for maintaining the organisations ICT and Telephony Asset Register;including ensuring processes for deployment of
portable ICT/ Telephony equipment is done so in line with organisation process.
In
Collaboration with the Operational Manager, review and implement ICT policies
Support
the Operational Manager to ensure ICT Governance is maintained across the
organisation
Support
the organisation with options appraisals for the procurement of new ICT/
Telephony equipment and installations.
Act
as ICT communications lead across the group, providing advice, guidance, and
training to all colleagues, providing clear and regular updates to facilitate
business operations to run smoothly and effectively.
Provide first and second line fault
finding, diagnosis and repair to support IT users. Make effective use of the
Groups BI Issue Log to respond to support requests, and to maintain records of
diagnosis and resolution and relevant asset register kept up to date. Identify
where support requests should be escalated internally, or to a third party to
achieve resolution.
To report to managers any downtime
that may affect the group, maintaining the contingencies plan, keeping managers
up to date with any changes. Supporting with planning of projects that may
affect the groups downtime and plan work liaising with the wider management
team and bringing communications through to suitable meetings or contacts.
Support the group with homeworking
equipment and software, following the groups homeworking policy and liaising
with managers when this is required, supporting staff working from home and
ensuing all software and equipment is suitable for use. All homeworking
equipment should have suitable easy to read support guides and trouble shooting
supporting.
To
implement modifications and improvement where required, supporting with
business case and procurement for improvements where suitable.
Maintain
and assist with telephone software, handsets, photocopiers, dictation printers
and any medical equipment the practice holds or uses to ensure constant running
to support the practice needs. This is not exhaustive list this covers all
Beacons equipment and software.
Maintain
asset register for all equipment, this must be up to date at all times.
Assist with the installation,
appropriate configuration and maintenance of IT equipment, infrastructure and
software in accordance with relevant regulations, copyright and legal
requirements. Change shall be documented and follow a set configuration procedure
where available. Work carried out shall comply with health and safety
requirements.
Maintain an awareness of developments
in the IT industry and actively seek to develop and broaden knowledge and
skills relevant to the post.
Keep an up-to-date asset log for
equipment and a log of software and expiry or update timescales.
Support the group with IT projects and
installations, making recommendations actively looking to improve and keep the
practice up to date with technologies for improvements.
To provide technical support for the
Groups website, appointment systems and any other technical system such as
mjog, econsult, this list is not exhaustive
Ensure stock of consumables and parts
are monitored and replenished as necessary.
Run annual audits of stock and
ensuring most cost-effective supplies are acquired .
Provide the group with necessary
training for equipment needed for their roles and for the groups needs.
To keep up to date and attend relevant
training to ensure the practice is up to date with all equipment and software
following the GDPR 2018 act, assisting with DPIA where suitable.
Any other task relevant to the role
that the management team and partners find suitable to support with.
To be responsible for your
own continuing self-development, undertaking training as appropriate.
To undertake other duties
appropriate to the grading of the post as required.
Must be able to work
flexible hours.
Personal
and Professional Development:
The post
holder will participate in any training programme implemented by the practice
as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Communication:
The post
holder should recognize the importance of effective communication within the
team and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognize
peoples needs for alternative methods of communication and respond
accordingly.
Contribution
to the implementation of services:
The post
holder will:
Apply
practice policies, standards and guidance.
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work.
Participate
in audit where appropriate
The
details contained in this Job Description are not exhaustive and may change as
the post develops.
Health and Safety:
Ensure all members of staff comply with the
Groups health and safety policy
Carry out risk assessments to comply with
current Health and Safety legislation
Ensure any health and safety concerns are
reported to the Operations Manager
To be aware of and adhere
to applicable practice rules, regulations, legislation and procedures, national
legislation (Health and Safety, COSHH, Data Protection).
Equality and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues
Act in a way that recognises the importance of
peoples rights, interpreting them in a way that is consistent with group processes
and policies and current legislation
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming,
non-judgemental and respects the individuals circumstances, feelings,
priorities and rights
The details contained in this job description
are not exhaustive and may change as the post develops.
Governance:
Identify
and record risks and issues, developing contingency plans with service and
contract leads
Ensure the
PCN is compliant with health and safety policies and procedures to reflect
current best practice
Ensure
that the PCN board and Clinical director adhere to the governance structure as
set out in the network agreement.
Confidentiality:
To maintain confidentiality
of information acquired in the course of undertaking duties for the practice.
