Job summary
Do you have
experience managing teams across sites, are you a Senior Administrator looking
for a new role, or an established Team Leader who is looking for a new
challenge. This could be the role for you.
We are looking
for experienced Administration manager to manage a team of administrators and prescription
clerks for a busy department. We need someone approachable, professional, and
adaptable. Someone who will lead team development and be able to manage
competing priorities.
The role is
demanding and interesting and will require someone who is flexible and able to
work under pressure. Previous experience of working in a practice
administration setting would be welcome.
Main duties of the job
The
administration team lead provides administration leadership and management to
help deliver a high quality, comprehensive administration, and prescription
service across the practice.
The post
holder is expected to act on their own initiative daily to ensure the effective
running of the department and services, prioritising their own workload as required
and ensuring standards are maintained for the safe administration of patient
correspondence and prescriptions.
The role
will provide supervision and line management support including training, annual
appraisals, absence management supported by auditing reporting and checking
workload against set KPIs.
The post
involves liaising with healthcare professions, external services, and
patients.
The role requires to be dynamic, confident, be able to co-ordinate
work and be the voice of the team.
Prioritises own
workload to ensure effectiveness and efficiency to the department whilst
working with minimum supervision.
Act as a focal point for all matters regrading
the admin and prescription team and ensure that all functions are carried out
in accordance with agreed procedures, protocols and timescales.
Strive to deliver the best service for the
organisation and its Patients delivering high quality administration and
priscription service for the PCN , leading improvements and efficiencies.
To set and follow clear
standards required for NHS and Beacon for the organisation and patient care.
About us
Beacon Medical Group Practice is
a single practice, Primary Care Network (PCN), providing care to 43,000
patients across Plympton and the South Hams. We are a team of Partners,
Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, ,
Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios,
Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and
Administrative support staff. Our mission is to give all our patients the right
care, at the right time, in the right place. We are a forward thinking
partnership always looking for opportunities to improve services for our
patients. We have a good reputation for delivering good healthcare, leading at
scale and innovating primary care services. This is a really exciting
time to be joining us as we diversify our teams, our partnership and services.
If you join our team; you will
receive support, opportunities to grow in your role, training, and work with
colleagues who care about you.
Job description
Job responsibilities
The Administration Team Lead provides administration leadership and
management to help deliver a high quality, comprehensive administration, and
prescription service across the practice.
The post holder is expected to act on their own initiative daily to
ensure the effective running of the department and services, prioritising their
own workload as required and ensuring standards are maintained for the safe
administration of patient correspondence and prescriptions.
The role will provide supervision and line management support including training,
annual appraisals, absence management supported by auditing reporting and
checking workload against set KPIs.
The role requires you to be dynamic, confident, be able to co-ordinate
work and be the voice of the team.
Act as
a focal point for all matters regrading the admin and prescription team and
ensure that all functions are carried out in accordance with agreed procedures,
protocols and timescales. Strive
to deliver the best service for the organisation and its Patients delivering
high quality administration and prescription service for the PCN , leading
improvements and efficiencies.
Flexibility to contribute to part of the on call rota for weekend
clinics as part of the practice contract and flexibility to cover management
rotation for special weekend clinics E.g. Flu
The post involves liaising with healthcare professions, external
services, and patients.
Job description
Job responsibilities
The Administration Team Lead provides administration leadership and
management to help deliver a high quality, comprehensive administration, and
prescription service across the practice.
The post holder is expected to act on their own initiative daily to
ensure the effective running of the department and services, prioritising their
own workload as required and ensuring standards are maintained for the safe
administration of patient correspondence and prescriptions.
The role will provide supervision and line management support including training,
annual appraisals, absence management supported by auditing reporting and
checking workload against set KPIs.
The role requires you to be dynamic, confident, be able to co-ordinate
work and be the voice of the team.
Act as
a focal point for all matters regrading the admin and prescription team and
ensure that all functions are carried out in accordance with agreed procedures,
protocols and timescales. Strive
to deliver the best service for the organisation and its Patients delivering
high quality administration and prescription service for the PCN , leading
improvements and efficiencies.
Flexibility to contribute to part of the on call rota for weekend
clinics as part of the practice contract and flexibility to cover management
rotation for special weekend clinics E.g. Flu
The post involves liaising with healthcare professions, external
services, and patients.
Person Specification
Experience
Essential
- Previous experience in leading a team.
- Administration and customer service experience
- Ability to manage staff individual performance through appraisal and one to one process.
- Ability to manage staff against KPIs.
- Previous experience of working in a pressured environment and working to targets and timescales.
- Knowledge of GDPR, Data Protection Act and the Access to Medical Records Act
- Computer literate with advanced knowledge ofMicrosoft Word, Excel and PowerPoint
- Ability to analyse data and prepare reports.
- Demonstrate an understanding of customer/ patient care/ ability to work with sensitive and confidential information. Including handling complaints
Desirable
- Experience of providing support to a team lead role in a Healthcare environment
- Minimum 2 years Administration experience in a medical environment
- Understand the prescription process.
- Knowledge of key issues within the NHS and/or other
- public sector organisations
- Experience in the review/ monitoring of protocols and processes
- Experience of system one preferable.
- Experience of delivering change across teams
- Ability to manage staff individual performance through appraisal and one to one process.
Skills
Essential
- Previous experience in leading a team.
- Administration and customer service experience
- Ability to manage staff individual performance through appraisal and one to one process.
- Ability to manage staff against KPIs.
- Previous experience of working in a pressured environment and working to targets and timescales.
- Knowledge of GDPR, Data Protection Act and the Access to Medical Records Act
- Computer literate with advanced knowledge ofMicrosoft Word, Excel and PowerPoint
- Ability to analyse data and prepare reports.
- Demonstrate an understanding of customer and patient care and ability to work with sensitive and confidential information. Including handling complaints
- Previous experience in leading a team.
- Experience of managing staff rotas. Ensuring staff levels are safe to provide adequate cover for continued service.
- Good knowledge and understanding of the importance of delivering services in line with SOPs and guidelines
Desirable
- Experience of providing support to a team lead role in a Healthcare environment
- Minimum 2 years
- Administration experience in a medical environment
- Understand the prescription process.
- Knowledge of key issues within the NHS and or other
- public sector organisations
- Experience in the review and monitoring of protocols and processes
- Experience of Systmone preferable.
- Experience of delivering change across teams
- Ability to manage staff individual performance through appraisal and one to one process.
Qualifications
Essential
- NVQ level 3 in administration or equivalent experience, or substantial experience in similar role will be considered.
Desirable
- European Computer Driving Licence (ECDL)
- Commitment to continual training as required.
- Level 3 in leadership or management
Person Specification
Experience
Essential
- Previous experience in leading a team.
- Administration and customer service experience
- Ability to manage staff individual performance through appraisal and one to one process.
- Ability to manage staff against KPIs.
- Previous experience of working in a pressured environment and working to targets and timescales.
- Knowledge of GDPR, Data Protection Act and the Access to Medical Records Act
- Computer literate with advanced knowledge ofMicrosoft Word, Excel and PowerPoint
- Ability to analyse data and prepare reports.
- Demonstrate an understanding of customer/ patient care/ ability to work with sensitive and confidential information. Including handling complaints
Desirable
- Experience of providing support to a team lead role in a Healthcare environment
- Minimum 2 years Administration experience in a medical environment
- Understand the prescription process.
- Knowledge of key issues within the NHS and/or other
- public sector organisations
- Experience in the review/ monitoring of protocols and processes
- Experience of system one preferable.
- Experience of delivering change across teams
- Ability to manage staff individual performance through appraisal and one to one process.
Skills
Essential
- Previous experience in leading a team.
- Administration and customer service experience
- Ability to manage staff individual performance through appraisal and one to one process.
- Ability to manage staff against KPIs.
- Previous experience of working in a pressured environment and working to targets and timescales.
- Knowledge of GDPR, Data Protection Act and the Access to Medical Records Act
- Computer literate with advanced knowledge ofMicrosoft Word, Excel and PowerPoint
- Ability to analyse data and prepare reports.
- Demonstrate an understanding of customer and patient care and ability to work with sensitive and confidential information. Including handling complaints
- Previous experience in leading a team.
- Experience of managing staff rotas. Ensuring staff levels are safe to provide adequate cover for continued service.
- Good knowledge and understanding of the importance of delivering services in line with SOPs and guidelines
Desirable
- Experience of providing support to a team lead role in a Healthcare environment
- Minimum 2 years
- Administration experience in a medical environment
- Understand the prescription process.
- Knowledge of key issues within the NHS and or other
- public sector organisations
- Experience in the review and monitoring of protocols and processes
- Experience of Systmone preferable.
- Experience of delivering change across teams
- Ability to manage staff individual performance through appraisal and one to one process.
Qualifications
Essential
- NVQ level 3 in administration or equivalent experience, or substantial experience in similar role will be considered.
Desirable
- European Computer Driving Licence (ECDL)
- Commitment to continual training as required.
- Level 3 in leadership or management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
