Paddock and Longwood Family Practice
This job is now closed
Paddock and Longwood Family Practice are looking for a enthusiastic, caring full time Medical Receptionist to join our dynamic, forward thinking medical team.
Working Monday to Friday 8.30 - 6.30pm
Main duties of the job
Project a friendly and positive image to patients and other visitors either in person at the surgery or by telephone
Assist patients in receiving the right care through care navigation at the right time and right service.
Process patient information onto our computer system in a timely manner and accurately
Building relationships with patients, work colleagues and outside agencies.
We are a team of over 25 staff:
Two site practice, one at Paddock and one at Longwood with 8500 patients
4 GP Partners, 3 Nurses/Health Care Assistants and 12 admin team members. We are a training practice, for both GP registrars and medical students and work experience
Rated " Good " at CQC 2022
The team have a fantastic work ethic, working well together
Join our NHS pension scheme
Data entry onto clinical system, maintaining clinical rotas and administrative rotas
Dealing with patients face to face when they attend the surgery
Ensure patient records are up to date and all paperwork/scanning are filed correctly
Registering new patients following surgery protocol
Ensuring tasks and notifications are updated and actioned as required
To maintain the confidentiality of clinical information at all times
To work within the requirements of the Data Protection Act
To comply with practice policies, procedures and protocols
Facilitate a welcoming atmosphere when patients/guest arrive for their appointments
To answer the telephone and deal with patients queries and requests and direct call to the appropriate person
To make appointments and direct patient to their GO
Deal with request for repeat prescriptions
To generally assist the doctors and practice manager when requested to do so .
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognise, the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).