University Medical Practice

Receptionist/Administrator

Information:

This job is now closed

Job summary

We are looking to recruit a Full time Receptionist/Administrator to join our team at University Medical Practice. This is an essential role providing a welcoming and professional service to our patients and staff of the practice. The vacancy is for 37.5hrs however we will consider flexible working and compressed hours during the recruitment process. You will be expected to undertake front-desk responsibilities, and be able to assist patients . Your duties will involve the day to day administrative tasks of the practice including but not limited to secretarial work and in depth use of the clinical systems.

Main duties of the job

To be successful in our team, we are looking for someone who is dynamic in their approach and able to balance multiple tasks. We pride ourselves on our compassionate nature with our patients, and this is an essential characteristic that we are looking for. Flexibility is a must, as we work on a shift basis with the normal opening hours of 8am to 6.30pm. We would require any successful candidate to be able to cover other shifts outside their regular pattern to assist with holiday cover.

Previous experience is preferred, however it is not essential as full training will be provided to the successful candidate.

About us

About us

We are a large practice near the City Centre. We pride ourselves on our team spirit and if successful, you will find yourself part of a fun and approachable work group with a passion for self-improvement and progression opportunities.

We actively promote from within - and hope that our staff members feel supported in their role. We encourage our staff to take on their own areas of responsibility and ownership, and to develop autonomous skills, giving them a step into their future careers within the non-clinical side of the NHS.

Details

Date posted

03 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1708-23-0005

Job locations

5, Pritchatts road

Edgbaston

Birmingham

West Midlands

B15 2QU


Job description

Job responsibilities

Reception duties include the following: (this list is not exhaustive)

Booking telephone appointments through inbound calls.

Calling and messaging patients with regards to their care needs - managing appointments and health campaigns and working with priorities set by the management team.

Updating patient records - Accurate information and full documentation of actions.

Processing online consultation forms.

General administrative tasks.

Ability to differentiate differing needs of a wide population and adjust processes and protocols to suit the patient needs.

Safeguarding vulnerable patients - full training provided as first point of contact to recognise and flag safeguarding concerns.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Efficiently use numerous IT applications to maintain accurate patient records.

The post holder will form part of the multidisciplinary team providing high quality care for patients of the practice. The role of Receptionist is fundamental to the smooth running of the practice and has a unique role in building relationships with patients

The post holder will be the first point of contact for patients at the practice. The role is varied and includes face to face work with the public and administration duties. The post holder will need to have a clear understanding of customer care and be able to work as part of a team.

Job description

Job responsibilities

Reception duties include the following: (this list is not exhaustive)

Booking telephone appointments through inbound calls.

Calling and messaging patients with regards to their care needs - managing appointments and health campaigns and working with priorities set by the management team.

Updating patient records - Accurate information and full documentation of actions.

Processing online consultation forms.

General administrative tasks.

Ability to differentiate differing needs of a wide population and adjust processes and protocols to suit the patient needs.

Safeguarding vulnerable patients - full training provided as first point of contact to recognise and flag safeguarding concerns.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Efficiently use numerous IT applications to maintain accurate patient records.

The post holder will form part of the multidisciplinary team providing high quality care for patients of the practice. The role of Receptionist is fundamental to the smooth running of the practice and has a unique role in building relationships with patients

The post holder will be the first point of contact for patients at the practice. The role is varied and includes face to face work with the public and administration duties. The post holder will need to have a clear understanding of customer care and be able to work as part of a team.

Person Specification

Qualifications

Essential

  • Minimum previous job specific training: patient/customer service
  • Experience of working directly with members of the public in a busy patient/customer facing environment
  • Experience of answering telephone calls in a high call volume environment
  • Experience of working as part of a team
  • Experience of working directly with members of the public in a busy
  • Qualifications
  • Essential
  • GCSE CSE O Level A TO C GRADE MATHS AND ENGLISH
  • Good General Secondary Education

Desirable

  • Higher education
  • College education
  • Educated to A level standard
  • Other specific qualifications Medical terminology Customer Services
  • Computer Qualifications
  • IT skills:
  • Organisational / problem solving skills
  • Verbal communication skills ability to deal with people in person and on the telephone
  • Good interpersonal skills to develop and maintain effective working relationships; ability to work to and meet firm deadlines; ability to work on own initiative
  • Verbal reasoning skills
  • good knowledge of WORD and Xcel
Person Specification

Qualifications

Essential

  • Minimum previous job specific training: patient/customer service
  • Experience of working directly with members of the public in a busy patient/customer facing environment
  • Experience of answering telephone calls in a high call volume environment
  • Experience of working as part of a team
  • Experience of working directly with members of the public in a busy
  • Qualifications
  • Essential
  • GCSE CSE O Level A TO C GRADE MATHS AND ENGLISH
  • Good General Secondary Education

Desirable

  • Higher education
  • College education
  • Educated to A level standard
  • Other specific qualifications Medical terminology Customer Services
  • Computer Qualifications
  • IT skills:
  • Organisational / problem solving skills
  • Verbal communication skills ability to deal with people in person and on the telephone
  • Good interpersonal skills to develop and maintain effective working relationships; ability to work to and meet firm deadlines; ability to work on own initiative
  • Verbal reasoning skills
  • good knowledge of WORD and Xcel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Medical Practice

Address

5, Pritchatts road

Edgbaston

Birmingham

West Midlands

B15 2QU


Employer's website

https://www.theump.co.uk/ (Opens in a new tab)

Employer details

Employer name

University Medical Practice

Address

5, Pritchatts road

Edgbaston

Birmingham

West Midlands

B15 2QU


Employer's website

https://www.theump.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Harjit Gill

harjit.gill@nhs.net

+441216873055

Details

Date posted

03 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1708-23-0005

Job locations

5, Pritchatts road

Edgbaston

Birmingham

West Midlands

B15 2QU


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