Job summary
Join Our Team as a Centralised Repeat Prescription Administrator
Are you organised, detail-focused, and passionate about supporting high-quality patient care behind the scenes? Were looking for a proactive and reliable individual to join our dedicated team at Hemsby Surgery as a Centralised Repeat Prescription Administrator.
In this key administrative role, youll be at the heart of our prescription services ensuring requests are processed safely, efficiently, and in line with NHS protocols. You'll collaborate with prescribers, pharmacists, reception teams, and patients to help deliver a seamless, professional service that truly makes a difference.
At The Coastal Partnership, we pride ourselves on putting patients first, maintaining high quality standards, and fostering a culture of integrity, teamwork, and continuous improvement. If you thrive in a fast-paced environment, have a sharp eye for accuracy, and enjoy working as part of a supportive team, this could be the perfect opportunity for you.
Main duties of the job
Main Duties:
-
Process repeat prescription requests accurately and in line with Practice protocols and procedures.
-
Ensure safe and timely issuing of prescriptions.
-
Respond to patient and pharmacy queries regarding prescription status.
-
Support medication monitoring tasks, including blood tests and quality frameworks like QOF.
-
Work closely with prescribers, pharmacists, dispensary staff, and other healthcare professionals.
-
Provide excellent customer service while maintaining confidentiality and professionalism.
-
Assist with audits and undertake mandatory training as required.
About us
At The Coastal Partnership, were committed to empowering every team member to reach their full potential building confidence in patient care and pride in the outcomes we deliver.
While were proud to hold a CQC Good rating, were always evolving to better serve our communities. We welcome individuals who share our passion for delivering high quality, patient centred primary care regardless of where you are in your career journey.
Led by dedicated GP Partners and supported by a strong, collaborative management team, our Partnership spans seven locations across three PCNs. We serve a diverse mix of populations from rural villages to bustling towns and vibrant city communities.
Join us in shaping the future of healthcare delivery.
Benefits
NHS Pension Scheme
5 weeks Annual Paid Leave
Long Service Recognition Scheme
Please note: We may close this advert early if we receive a high volume of suitable applications. Early application is encouraged to avoid disappointment.
Job description
Job responsibilities
Key Responsibilities:
-
Ensure all repeat prescription requests are processed in line with Practice Repeat Prescription Protocols and Standard Operating Procedures.
-
Maintain safe and accurate handling of prescription issues, safeguarding against unapproved requests.
-
Support medicines monitoring by assisting with tasks linked to blood tests, QOF targets, and other quality improvement initiatives.
-
Communicate effectively with patients, pharmacies, and healthcare colleagues to resolve prescription-related queries in a timely manner.
-
Build and maintain positive working relationships with prescribers, pharmacists, dispensary teams, and other internal and external stakeholders.
-
Uphold high standards of customer service while maintaining confidentiality and professionalism at all times.
-
Contribute to audits and continuous improvement processes to enhance prescription services.
-
Work under the direction of the Prescription Team Leader and engage in ongoing training and development to ensure best practice.
Job description
Job responsibilities
Key Responsibilities:
-
Ensure all repeat prescription requests are processed in line with Practice Repeat Prescription Protocols and Standard Operating Procedures.
-
Maintain safe and accurate handling of prescription issues, safeguarding against unapproved requests.
-
Support medicines monitoring by assisting with tasks linked to blood tests, QOF targets, and other quality improvement initiatives.
-
Communicate effectively with patients, pharmacies, and healthcare colleagues to resolve prescription-related queries in a timely manner.
-
Build and maintain positive working relationships with prescribers, pharmacists, dispensary teams, and other internal and external stakeholders.
-
Uphold high standards of customer service while maintaining confidentiality and professionalism at all times.
-
Contribute to audits and continuous improvement processes to enhance prescription services.
-
Work under the direction of the Prescription Team Leader and engage in ongoing training and development to ensure best practice.
Person Specification
Knowledge
Essential
- Previous experience working in a Primary Care setting.
- Experience in prescription administration.
- Knowledge and use of GP clinical systems, preferably SystmOne.
- Good Interpersonal a Highly motivated with a willingness to undertake training to update and maintain skills.
- Strong attention to detail and accuracy in all work.
- Proactive approach to problem-solving.
- Excellent verbal and written communication skills.
- Ability to maintain discretion and confidentiality at all times.
- Able to prioritise a varied workload in a busy environment.
- Reliable, with a strong attendance record.
- Proven ability to work effectively as part of a team.
- Awareness of role accountability and understanding of how your role fits within the wider Practice team.nd Communication Skills
Desirable
- Confident in using Microsoft Office applications.
- Flexible and willing to work additional hours when required to meet the needs of the Practice.
Person Specification
Knowledge
Essential
- Previous experience working in a Primary Care setting.
- Experience in prescription administration.
- Knowledge and use of GP clinical systems, preferably SystmOne.
- Good Interpersonal a Highly motivated with a willingness to undertake training to update and maintain skills.
- Strong attention to detail and accuracy in all work.
- Proactive approach to problem-solving.
- Excellent verbal and written communication skills.
- Ability to maintain discretion and confidentiality at all times.
- Able to prioritise a varied workload in a busy environment.
- Reliable, with a strong attendance record.
- Proven ability to work effectively as part of a team.
- Awareness of role accountability and understanding of how your role fits within the wider Practice team.nd Communication Skills
Desirable
- Confident in using Microsoft Office applications.
- Flexible and willing to work additional hours when required to meet the needs of the Practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
