Job summary
We have a vacancy for an enthusiastic and experienced Receptionist to join our busy, friendly GP Practice to be based at two of our sites Windmill Surgery & Martham Surgery. We are looking for a reliable, hardworking and flexible person to join our team of receptionists.
Main duties of the job
The successful candidate will have excellent communication skills, and be able to demonstrate sensitivity, respect, tact and diplomacy in a confidential working environment.
Previous experience working within a GP practice is preferred and knowledge of System One would be an advantage, however full training is provided.
About us
We are looking for Full Time 37hrs at our Windmill Surgery & Full or Part- Time hours for Martham Surgery
Job description
Job responsibilities
KEY RESPONSIBILITIES
Receive
patients at reception and make appointments using Systm1.
Manage
phone systems, taking calls and messages, and referring calls to triage system
or others as required.
Respond
efficiently and courteously to all queries and requests for assistance from
patients.
Explain
practice arrangements and formal requirements for new patients, temporary
residents and ensure procedures are completed.
Provide
administrative support where necessary, including data input.
Scan
correspondence into patient notes and enter read codes.
Process
patient requests for repeat prescriptions.
Ensure
that all paper records are kept neat and tidy and in good repair, with all the
necessary information recorded correctly on the outer cover.
Retrieve
and re-file records as required.
Liaise
with hospital/clinics as required
Sorting
and filing of post
Retrieve
data as necessary for insurance reports and producing patient invoices.
When necessary, open up premises at the start of
the day when first to arrive, de-activate alarm and make all necessary
preparations to receive patients.
When
last to leave at the end of the day, ensure that the building is totally
secured, internal lights are off and the alarm activated.
Job description
Job responsibilities
KEY RESPONSIBILITIES
Receive
patients at reception and make appointments using Systm1.
Manage
phone systems, taking calls and messages, and referring calls to triage system
or others as required.
Respond
efficiently and courteously to all queries and requests for assistance from
patients.
Explain
practice arrangements and formal requirements for new patients, temporary
residents and ensure procedures are completed.
Provide
administrative support where necessary, including data input.
Scan
correspondence into patient notes and enter read codes.
Process
patient requests for repeat prescriptions.
Ensure
that all paper records are kept neat and tidy and in good repair, with all the
necessary information recorded correctly on the outer cover.
Retrieve
and re-file records as required.
Liaise
with hospital/clinics as required
Sorting
and filing of post
Retrieve
data as necessary for insurance reports and producing patient invoices.
When necessary, open up premises at the start of
the day when first to arrive, de-activate alarm and make all necessary
preparations to receive patients.
When
last to leave at the end of the day, ensure that the building is totally
secured, internal lights are off and the alarm activated.
Person Specification
Knowledge
Essential
- Good Interpersonal and Communication Skills
Desirable
- Basic IT Skills
- Use of System One
- Previous Administration experience
Person Specification
Knowledge
Essential
- Good Interpersonal and Communication Skills
Desirable
- Basic IT Skills
- Use of System One
- Previous Administration experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
