Medical Receptionist

Job summary

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Main duties of the job

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming and outgoing mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with Practice guidelines

Computer data entry/data allocation and collation, processing and recording information in accordance with Practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.

About us

James Alexander Family Practice is a large Primary Care Organisation; delivering general medical services across two sites; with practices at Bransholme Health Centre and Princes Avenue.

We function as two separate teams but come together to support each other with training, educational events and celebrations.

Our total list size is over 20,000 patients with approximately 12,000 registered at Bransholme, and 8,000 at Princes Avenue.

We have a wide and diverse clinical team of both medical and non-medical staff with a range of staff including Clinical Practitioners, First Contact Physiotherapists, Practice Nurses, Health Care Assistants, General Practice Assistant and a Mental Health Practitioner.

We are member practices of Marmot Primary Care Network and both get support from and support the PCN.

James Alexander Family Practice recognises the importance of personal interests and family life and work to create a healthy work/life balance for all staff.

Regular staff activities are arranged outside of work to support and maintain staff emotional wellbeing. As part of Marmot PCN we also take part in the annual Dove House Hospice's It's A Knockout competition.

Patient-centred care is at the heart of our organisation, with one of our key objectives being to provide a high quality service to our patients.