Receptionist

Treeton Medical Centre

Information:

This job is now closed

Job summary

We are seeking a part time (30hrs) receptionist to join our busy team. You will have a set working pattern, Monday & Wednesday full days, Thursday Friday afternoons. As a receptionist you will be the first person our patients meet, so we are looking for someone who is friendly, reliable and hardworking. You must be caring and empathetic whilst maintaining our Practice standards. This is a responsible role in a sometimes very challenging environment. If you are a good communicator, multitasker and a great team player, then we would love you to apply.

Main duties of the job

The main role of the receptionist will be to answer the telephone lines efficiently and interact with patients at our front desk answering their queries. You will be expected to deal with repeat prescriptions, registering patients, appointments, tasks and many other admin jobs.

About us

The practice has 8400 patients, 3 GP partners, 1 Salaried GP, 1 ANP, 3 Nurses and 2 HCA's. Our practice list size has increased over the last 5yrs and continues to grow. We are a small but friendly GP practice and have an excellent team who work well together.

Date posted

15 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1687-23-0000

Job locations

10 Arundel Street

Treeton

Rotherham

South Yorkshire

S60 5PW


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data on SystmOne

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data on SystmOne

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent Essential
  • Excellent communication skills
  • IT skills

Desirable

  • GCSE Maths and English (C or above)
  • Receptionist Qualification
  • NVQ level 2

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of working in a healthcare setting

Knowledge and skills

Essential

  • Good IT Skills
  • Ability to follow policy and procedure

Desirable

  • SystmOne Experience
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent Essential
  • Excellent communication skills
  • IT skills

Desirable

  • GCSE Maths and English (C or above)
  • Receptionist Qualification
  • NVQ level 2

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of working in a healthcare setting

Knowledge and skills

Essential

  • Good IT Skills
  • Ability to follow policy and procedure

Desirable

  • SystmOne Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Treeton Medical Centre

Address

10 Arundel Street

Treeton

Rotherham

South Yorkshire

S60 5PW


Employer's website

https://treeton.gpsurgery.net/ (Opens in a new tab)

Employer details

Employer name

Treeton Medical Centre

Address

10 Arundel Street

Treeton

Rotherham

South Yorkshire

S60 5PW


Employer's website

https://treeton.gpsurgery.net/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Sarah Armitage

sarah.armitage@nhs.net

01142692600

Date posted

15 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1687-23-0000

Job locations

10 Arundel Street

Treeton

Rotherham

South Yorkshire

S60 5PW


Supporting documents

Privacy notice

Treeton Medical Centre's privacy notice (opens in a new tab)