Dispensary Manager

Job description

Job responsibilities

Primary key responsibilities

The following are the core responsibilities of the dispensary manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. To be responsible for planning and allocating work for all dispensary staff

b. To oversee all dispensing matters within the practice, checking colleagues dispensing as required

c. To dispense prescriptions for patients

d. To collect prescription charges from patients, cash up and balance monies received

e. To cross reference number and value of prescription charges against statements, ensuring accuracy

f. To effectively coordinate the requests for repeat prescriptions via telephone, email, online and over the counter

g. To ensure requests for repeat prescriptions are processed within a 48-hour timeframe

h. To manage the return of medicines from patients

i. To deal with uncollected medication in accordance with current policy

j. To effectively manage stock levels within the dispensary, ensuring adequate levels are held, minimising wastage and expenditure

k. To promote a safe and effective working environment, conforming to legislation, ensuring drugs are stored appropriately, within temperature parameters and securely

l. To effectively manage the cold chain process, ensuring all staff are aware of the requirement to accurately record temperatures and store items appropriately

m. To conduct stock-takes in accordance with guidance

n. To process invoices for payment, liaising with the practice manager as required

o. To assist with QOF targets

p. To be responsible for the effective line management, appraisal and development of dispensary staff

q. Facilitate dispenser training with drug reps

r. To complete all necessary components of the Dispensing Services Quality Scheme (DSQS)

s. Line manage the dispensary staff in accordance with current practice policy

t. Liaise with the Primary Care Network to ensure all prescribing incentive work is completed

u. To be responsible for Health and Safety and Fire Safety within the practice

v. Liaise with cleaning company to ensure standards are maintained

w. Order any items the nursing team may require

x. Organise bi-monthly practice lunches with drug reps

Person Specification

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Essential

• NVQ Level 3 in Pharmacy Services or equivalent

Desirable

• BTEC in Pharmaceutical Science or equivalent
• Registered with GPhC as a Pharmacy Technician

Experience

Essential

• Experience of working in a dispensary
• Experience in managing dispensary services in primary care
• Broad knowledge of general practice
• Good clinical system IT knowledge of EMIS

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills, competent in the use of Office and Outlook
• Clear, polite telephone manner
• Ability to promote best practice regarding all pharmaceutical matters
• Effective time management (planning and organising)
• Ability to manage and develop staff (rotas, appraisals, etc.)
• Capable of managing payments (invoices, cash, etc.)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Ability to effectively manage stock, including ordering, rotation, disposal etc.

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Evidence of continuing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wadebridge and Camel Estuary Practice

Address

Brooklyn

Wadebridge

Cornwall

PL27 7BS

Employer's website

https://www.wadebridgedoctors.co.uk/ (Opens in a new tab)