Job summary
An
opportunity has arisen for an enthusiastic, well organised and resourceful
Practice Manager to lead our friendly and supportive team in continuing to
provide a high standard of service to our local population. The role will be 4 days (negotiable but Monday to Friday).
We are
a training practice consisting of 3 GP partners, 3 Salaried GPs, GP Trainees,
2 practice nurses, 2 healthcare assistants, Office Manager and administration
staff. Our list size is 7100.
The
post holder will be part of a team and responsible for proactively managing all
areas of the Practice from staff management, customer service, IT systems,
performance and quality. They will lead on continuously improving practice
business operations and effectively manage change to improve the services
provided.
Experience
of managing an organisation within the NHS, preferably primary care would be
desirable. The ideal candidate will have proven people management,
communication, organisational and IT skills. An understanding of practice
finance and business knowledge is desirable although not essential as finance
will be dealt with initially by our Finance Manager.
The
candidate will need to demonstrate the ability to deal with multiple tasks and
work well under pressure, in addition to managing change for the surgery and
working closely with our locality.
Salary
is dependent on experience.
Main duties of the job
Main Purpose of Job:
To
work closely with the Partners in developing and maintaining an efficient and
effective GP practice.
At all times the post
holder must act in a manner consistent with the code of conduct and appearance
representing the Practice and the NHS.
The Practice
Manager will be responsible for all aspects of managing the Practice and premises
for the Partners.
Staff Recruitment and Training
Managing the recording of
patient information and producing reports.
Managing QOF and other
targets to ensure good patient outcomes.
Arrange mandatory training
for all staff
Answering patient queries
and complaints
Take minutes in Partner meetings
and distribute to relevant personnel. Monitor and ensure actions are carried
out.
Recruitment of Locum Doctors
Attend Practice Manager
meetings in the locality
To have a good understanding
of Practice policies and procedures as laid out in the Practices Terms and
Conditions and Employee Handbook.
Ensure the practice remains
compliant with audit and information governance
Ensure the practice is CQC
and IG compliant
Data protection is a top
priority for the Company.
Health & safety
About us
The practice is situated in a purpose build medical centre, within which we have our own practice area on the first floor. The partners are supportive and encourage development of their staff.
The post holder will benefit from being in the NHS Pension Scheme and working in a friendly, relaxed but hard working team.
The post holder will work together with the GP partners to support business growth and work closely with our PCN.
We have the benefit of a private car park and are close to amenities. The nearest train station is only 200 metres away.
The post holder will work together with the GP partners to support business growth and work closely with our PCN.
We take staff wellbeing very seriously and promote an ethic of teamwork and support.
Job description
Job responsibilities
Main Purpose of Job:
The Practice Manager will
work closely with the Partners in developing and maintaining an efficient and
effective GP practice. In particular, the role will support the Partners in
areas of project management, personnel management, management of patient and
clinical information and general administrative duties. At all times the post
holder must act in a manner consistent with the code of conduct and appearance
representing the Practice and the NHS.
Responsible to:
The Partners.
Responsible for:
Practice Administration and
Practice Nurses
Main tasks of job:
Please note also that the Practice
Manager will be responsible for all aspects of managing the Practice and premises
for the Partners. However, the principal responsibilities of the Practice
Manager fall under the following four headings:
Project Management
1)
Assist the Partners in the
project management of new services and processes
2)
Help maintain effective
working practices for clinical and non-clinical staff.
3)
Ensure all IT systems are up
to date and effective
4)
Be responsible for own
training and keeping up to date with changes in NHS
Personnel
1)
Assist in the management of
the Practice Team. This includes supporting line managers of the non-clinical
team and the operational line management of the clinical team (supporting the
Partners).
2)
Assist with the induction of
new staff.
3)
Assist in training of new
and existing staff and performance manage if necessary
4)
Manage staff rotas for
clinical and non-clinical staff.
5)
Manage the annual leave
process for all Practice staff.
6)
Conduct yearly appraisals of
non-clinical staff.
Management of
Information in line with NHS and GP Practice requirements. Examples of
responsibilities include but are not exclusive to:
1)
Ensure that patient
registrations are carried out correctly.
2)
Managing the recording of
patient information and producing relevant reports.
3)
Managing QOF and other
targets to ensure good patient outcomes.
4)
Managing the appointment
system.
5)
Checking key performance
indicators and Quality and Outcomes Framework (QoF) are met.
6)
Provide administrative
support for the Chronic Disease Management of patients.
7)
Arrange mandatory training
for all staff
Administrative Duties
1)
Answering patient queries
and complaints face to face or on the telephone.
2)
Download documents and data
input.
3)
Take minutes in Partner meetings
and distribute to relevant personnel. Monitor and ensure actions are carried
out.
4)
Recruitment of Locum Doctors
as per partner requests and for maternity /sickness cover
5)
Arrange nurse appraisals
with the partners
6)
Record staff sickness and
perform return to work interviews
7)
Liaise with Registrar
training hub, recording absence etc
8)
Attend Practice Manager
meetings in the locality
General
1)
Attend meetings as agreed by
the Partners.
2)
Attend performance and
development reviews with your Line Manager.
3)
Maintaining regular
consistent and professional attendance, punctuality, personal appearance and
adherence to relevant health and safety / environmental procedures.
4)
To have a good understanding
of Practice policies and procedures as laid out in the Practices Terms and
Conditions and Employee Handbook.
5)
To attend all mandatory
training courses and any courses specific to this role as discussed with the
Partners.
6)
Ensure the practice remains
compliant with audit and information governance
7)
Arrange business insurance
8)
Ensure the practice is CQC
and IG compliant under the instruction of the partners.
Flexibility
This role profile is
intended to provide a broad outline of the main responsibilities only. The post
holder will need to be flexible in developing the role and ongoing discussions
with the designated manager.
Confidentiality
Data protection is a top
priority for the Company. The Data Protection Act places obligations on the
Company to ensure that data is processed lawfully and stored according to its
strict provisions. You are required to uphold the Companys data protection
policies when dealing with information about customers and staff. Our work is
of highly confidential nature and information gained must not be communicated
to other persons except in the recognised course of duty. Unauthorised
disclosure of confidential information will result in disciplinary action and
may lead to your dismissal.
Health & safety:
Employees must be aware of
the responsibilities placed on them under the Health and Safety at Work Act
(1974) to ensure that the agreed procedures are carried out to maintain a safe
environment for patients, visitors and staff.
The above list serves to illustrate the scope and
responsibilities of the post and is not intended to be an exhaustive list of
duties. You will be expected to perform different tasks as necessitated by the
development of this role as the practice develops, and the overall business objectives
of the practice change.
Job description
Job responsibilities
Main Purpose of Job:
The Practice Manager will
work closely with the Partners in developing and maintaining an efficient and
effective GP practice. In particular, the role will support the Partners in
areas of project management, personnel management, management of patient and
clinical information and general administrative duties. At all times the post
holder must act in a manner consistent with the code of conduct and appearance
representing the Practice and the NHS.
Responsible to:
The Partners.
Responsible for:
Practice Administration and
Practice Nurses
Main tasks of job:
Please note also that the Practice
Manager will be responsible for all aspects of managing the Practice and premises
for the Partners. However, the principal responsibilities of the Practice
Manager fall under the following four headings:
Project Management
1)
Assist the Partners in the
project management of new services and processes
2)
Help maintain effective
working practices for clinical and non-clinical staff.
3)
Ensure all IT systems are up
to date and effective
4)
Be responsible for own
training and keeping up to date with changes in NHS
Personnel
1)
Assist in the management of
the Practice Team. This includes supporting line managers of the non-clinical
team and the operational line management of the clinical team (supporting the
Partners).
2)
Assist with the induction of
new staff.
3)
Assist in training of new
and existing staff and performance manage if necessary
4)
Manage staff rotas for
clinical and non-clinical staff.
5)
Manage the annual leave
process for all Practice staff.
6)
Conduct yearly appraisals of
non-clinical staff.
Management of
Information in line with NHS and GP Practice requirements. Examples of
responsibilities include but are not exclusive to:
1)
Ensure that patient
registrations are carried out correctly.
2)
Managing the recording of
patient information and producing relevant reports.
3)
Managing QOF and other
targets to ensure good patient outcomes.
4)
Managing the appointment
system.
5)
Checking key performance
indicators and Quality and Outcomes Framework (QoF) are met.
6)
Provide administrative
support for the Chronic Disease Management of patients.
7)
Arrange mandatory training
for all staff
Administrative Duties
1)
Answering patient queries
and complaints face to face or on the telephone.
2)
Download documents and data
input.
3)
Take minutes in Partner meetings
and distribute to relevant personnel. Monitor and ensure actions are carried
out.
4)
Recruitment of Locum Doctors
as per partner requests and for maternity /sickness cover
5)
Arrange nurse appraisals
with the partners
6)
Record staff sickness and
perform return to work interviews
7)
Liaise with Registrar
training hub, recording absence etc
8)
Attend Practice Manager
meetings in the locality
General
1)
Attend meetings as agreed by
the Partners.
2)
Attend performance and
development reviews with your Line Manager.
3)
Maintaining regular
consistent and professional attendance, punctuality, personal appearance and
adherence to relevant health and safety / environmental procedures.
4)
To have a good understanding
of Practice policies and procedures as laid out in the Practices Terms and
Conditions and Employee Handbook.
5)
To attend all mandatory
training courses and any courses specific to this role as discussed with the
Partners.
6)
Ensure the practice remains
compliant with audit and information governance
7)
Arrange business insurance
8)
Ensure the practice is CQC
and IG compliant under the instruction of the partners.
Flexibility
This role profile is
intended to provide a broad outline of the main responsibilities only. The post
holder will need to be flexible in developing the role and ongoing discussions
with the designated manager.
Confidentiality
Data protection is a top
priority for the Company. The Data Protection Act places obligations on the
Company to ensure that data is processed lawfully and stored according to its
strict provisions. You are required to uphold the Companys data protection
policies when dealing with information about customers and staff. Our work is
of highly confidential nature and information gained must not be communicated
to other persons except in the recognised course of duty. Unauthorised
disclosure of confidential information will result in disciplinary action and
may lead to your dismissal.
Health & safety:
Employees must be aware of
the responsibilities placed on them under the Health and Safety at Work Act
(1974) to ensure that the agreed procedures are carried out to maintain a safe
environment for patients, visitors and staff.
The above list serves to illustrate the scope and
responsibilities of the post and is not intended to be an exhaustive list of
duties. You will be expected to perform different tasks as necessitated by the
development of this role as the practice develops, and the overall business objectives
of the practice change.
Person Specification
Experience
Essential
- Experience at management level essential
- Experience of confidentiality, team working and team leading.
- High level of IT experience
- Problem solving
- Empathy and understanding
- Experience of General Practice
- Must be reliable and enthusiastic
Desirable
- Experience of General Practice Systems
- Experience in Health and Safety legislation
- Experience in dealing with staff and HR
Person Specification
Experience
Essential
- Experience at management level essential
- Experience of confidentiality, team working and team leading.
- High level of IT experience
- Problem solving
- Empathy and understanding
- Experience of General Practice
- Must be reliable and enthusiastic
Desirable
- Experience of General Practice Systems
- Experience in Health and Safety legislation
- Experience in dealing with staff and HR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).