Job responsibilities
The
Oaks Family Practice
Drs McMillen, Tomkinson, Wall & Pratheepan
501 Crompton Way, Bolton, BL1 8UP
Website: www.theoaksfamilypractice.co.uk
Phone: 01204 463111
JOB DESCRIPTION
JOB TITLE: MEDICAL RECEPTIONIST / ADMINISTRATOR
REPORTS TO: PRACTICE MANAGER
HOURS: 37.5 hours per
week (Full Time)
Job Summary:
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to
clinical staff and other members of the practice team
Facilitate
effective communication between patients, members the primary health care team,
secondary care and other associated healthcare agencies
Duties and
Responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Office Manager / Practice Manager, dependent
on current and evolving practice workload and staffing levels:
- Opening
up/locking-up of practice premises and maintaining security in accordance
with practice protocols
- Maintaining
and monitoring the practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Processing
clerical tasks and ensuring these are completed safely
- Filing
and retrieving paperwork
- Processing
repeat prescriptions in accordance with practice guidelines
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
and re-stock consulting rooms as required
- Providing
clerical assistance including word/data processing, filing, photocopying
and scanning
- Ordering,
re-ordering and monitoring of stationery and other supplies if required
- Dealing
with clinical waste if required
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter.
- Other
administration tasks as directed by Office Manager.
MEDICAL RECEPTIONIST
/ ADMINISTRATOR
HOURS OF WORK
Monday
10:30
18:30
Tuesday
09:00
16:30
Wednesday
- 10:00 17:30
Thursday
08:00 15:00
Friday
11:00 18:30
You
will be required to provide cover for sickness or leave as necessary.
We
offer extended hours on Tuesday until 20:00, you will be required to cover this
on a rota basis to cover staff sickness /leave.
Holidays
25 plus bank holidays increasing to 30 by 1 day per year after 2 years to a
maximum of 30 days.
You
will be enrolled onto the NHS Pension Scheme.
The
post will be subject to a 6 month probation period, during which time, should
the need arise, neither party will need to give notice of resignation.