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The Three Spires Medical Practice

Locum Medical Receptionist

The closing date is 12 October 2025

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Job summary

As a Receptionist at The Three Spires Medical Practice (based in Truro, Cornwall) you will help our patients feel comfortable when they phone or visit the Practice. You will use your empathy and customer service skills to welcome patients, answer the phones, deal with enquiries and book appointments.

You will be someone who is calm, a great listener and have the skills to explain sensitive information in a way thats easy to understand. You will have good IT and keyboard skills and ideally have experience in a healthcare environment or on a busy reception desk.

We are a busy, forward-thinking Practice with over 18000 patients who are cared for by a team of dedicated GPs, nurses, HCAs and physiotherapists. Working closely with your colleagues, you will ensure that our patients receive a positive experience each and every time they contact the Practice.

Main duties of the job

We are looking to recruit maternity cover as well as long term ad-hoc cover to ensure a well staffed and supported team. You will be confident in dealing with the public, over the telephone or face to face. You will have great communication and organisational skills. Please do not hesitate to contact us surrounding the hours available or length of contract.

Your hours will be flexible, Monday to Friday, 8.00 am - 18.30 pm.

About us

The Three Spires Medical Practice is based in a purpose built health park in the heart of Truro city centre. In addition to the usual GP services, we also provide minor operations, vasectomy and well woman clinics. We have our own dedicated physiotherapy team who provide a Spinal Interface Service and MSK clinics and work with RCHT at Treliske Hospital in providing a dermatology 'see and treat' service.

Details

Date posted

29 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£12.75 an hour

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

A1654-25-0014

Job locations

Truro Health Park

Infirmary Hill

Truro

Cornwall

TR1 2JA


Job description

Job responsibilities

Main Duties & Responsibilities

  • To answer incoming telephone calls in a prompt and professional manner, responding to each call appropriately and accurately, recording and relaying information as required.
  • Provide patients with information as requested (at all times taking consideration to rules and procedures regarding confidentiality).
  • To receive patients in the reception area noting their attendance on the computerised appointment system and scheduling appointments as requested.
  • Oversee and supervise the patient waiting area.
  • Extraction of patient medical records.
  • Produce computerised repeat prescriptions.
  • To enter and update information on computerised systems including registration information.
  • General and confidential filing, including records, reports and mail.
  • To collate and distribute post.
  • General duties in connection with Practice administration.

Job description

Job responsibilities

Main Duties & Responsibilities

  • To answer incoming telephone calls in a prompt and professional manner, responding to each call appropriately and accurately, recording and relaying information as required.
  • Provide patients with information as requested (at all times taking consideration to rules and procedures regarding confidentiality).
  • To receive patients in the reception area noting their attendance on the computerised appointment system and scheduling appointments as requested.
  • Oversee and supervise the patient waiting area.
  • Extraction of patient medical records.
  • Produce computerised repeat prescriptions.
  • To enter and update information on computerised systems including registration information.
  • General and confidential filing, including records, reports and mail.
  • To collate and distribute post.
  • General duties in connection with Practice administration.

Person Specification

Qualifications

Essential

  • 3 X GCSE grades A-C including English and Maths or equivalent

Desirable

  • Relevant IT qualification
  • NVQ L3 Customer Service
  • Certificate in medical terminology

Experience

Essential

  • Previous customer service / reception / office experience

Desirable

  • Experience of working in a GP Practice.
  • Previous Medical Receptionist experience.

Knowledge and skills

Essential

  • Effective communication skills, both written and verbal.
  • IT literate.
  • Good and effective interpersonal skills.

Desirable

  • Working knowledge of clinical appointment systems
Person Specification

Qualifications

Essential

  • 3 X GCSE grades A-C including English and Maths or equivalent

Desirable

  • Relevant IT qualification
  • NVQ L3 Customer Service
  • Certificate in medical terminology

Experience

Essential

  • Previous customer service / reception / office experience

Desirable

  • Experience of working in a GP Practice.
  • Previous Medical Receptionist experience.

Knowledge and skills

Essential

  • Effective communication skills, both written and verbal.
  • IT literate.
  • Good and effective interpersonal skills.

Desirable

  • Working knowledge of clinical appointment systems

Employer details

Employer name

The Three Spires Medical Practice

Address

Truro Health Park

Infirmary Hill

Truro

Cornwall

TR1 2JA


Employer's website

https://www.threespiresmedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Three Spires Medical Practice

Address

Truro Health Park

Infirmary Hill

Truro

Cornwall

TR1 2JA


Employer's website

https://www.threespiresmedical.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Manager

Sarah Boon

sarah.boon2@nhs.net

01872272272

Details

Date posted

29 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£12.75 an hour

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

A1654-25-0014

Job locations

Truro Health Park

Infirmary Hill

Truro

Cornwall

TR1 2JA


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