Job summary
37 hours available (five days per week); either full-time or job share to provide maternity cover for up to one year.
As a Workflow
Administrator at The Three Spires Medical Practice (in Truro, Cornwall) you
will use your skills and confidence to read, code and act on incoming
correspondence.
Using an approved protocol,
you will decide which letters / emails need to be sent to a GP and with what
level of urgency, ensuring that the patient record is kept accurate and up to
date.
You will be extremely
organised, able to take a busy workload in your stride and have great attention
to detail. You will have excellent IT
and keyboard skills and ideally have experience in a healthcare environment.
Working closely with your
Workflow team colleagues, you will support each other in getting the job done
as quickly and accurately as possible.
Main duties of the job
You will be an experienced
Administrator with a proven track record of working on your own initiative. Organised and methodical, you will have great
communication skills, both written and verbal, and ideally have a good
understanding of medical terminology and Read Codes.
About us
Located in purpose-built premises at the Health
Park in Truro, we are a busy, forward-thinking Practice with over 18000
patients who are cared for by a team of dedicated GPs, nurses, HCAs and
physiotherapists.
Job description
Job responsibilities
Key responsibilities
The responsibilities may include any or all of the following. Duties may be varied from time to time under the direction of the line manager, dependent on current and evolving Practice workload and staffing levels. This role may be supported by other team members.
To sort incoming patient correspondence in preparation for review.
Access all letters received electronically / via post and action as appropriate.
To review all incoming patient correspondence and Read Code relevant clinical information onto the Practices patient information system (SystmOne).
Identify and refer any clinical actions to the GP.
Undertake any administrative action as appropriate, and within specified guidelines.
Liaise with internal/external departments or healthcare providers as required.
Provide cover for other members of the Workflow (Clinical Correspondence) team for annual leave / sickness absence as may be required.
Job description
Job responsibilities
Key responsibilities
The responsibilities may include any or all of the following. Duties may be varied from time to time under the direction of the line manager, dependent on current and evolving Practice workload and staffing levels. This role may be supported by other team members.
To sort incoming patient correspondence in preparation for review.
Access all letters received electronically / via post and action as appropriate.
To review all incoming patient correspondence and Read Code relevant clinical information onto the Practices patient information system (SystmOne).
Identify and refer any clinical actions to the GP.
Undertake any administrative action as appropriate, and within specified guidelines.
Liaise with internal/external departments or healthcare providers as required.
Provide cover for other members of the Workflow (Clinical Correspondence) team for annual leave / sickness absence as may be required.
Person Specification
Experience
Essential
- Proven Windows experience (Word, Excel, PowerPoint).
- Knowledge of medical databases / software.
- Knowledge of medical terminology.
Desirable
- Previous experience in a similar role in a GP surgery.
- Knowledge of SystmOne software.
Skills and abilities
Essential
- Ability to work as part of a multi-disciplinary team.
- Excellent communication and inter-personal skills.
- Good concentration skills, with an eye for detail.
- Ability to prioritise and manage own workload.
- Good time management skills with the ability to work to deadlines.
- Ability to work quickly and accurately
- Desire to achieve and maintain high standards.
- Able to cope with sensitive nature of work, with a patient and calm approach.
- Self motivating able to work with minimal direction.
- Innovative and proactive.
- Show complete reliability in all matters and is honest and trustworthy.
- Possess a real desire to provide quality service to patients.
Qualifications
Essential
- Minimum of GCSE Grade C (or equivalent) in Maths and English.
- Recognised Administration / Business Studies qualification at Level 3 or above.
- ECDL
Desirable
- RSA Stage III word processing, or equivalent.
Person Specification
Experience
Essential
- Proven Windows experience (Word, Excel, PowerPoint).
- Knowledge of medical databases / software.
- Knowledge of medical terminology.
Desirable
- Previous experience in a similar role in a GP surgery.
- Knowledge of SystmOne software.
Skills and abilities
Essential
- Ability to work as part of a multi-disciplinary team.
- Excellent communication and inter-personal skills.
- Good concentration skills, with an eye for detail.
- Ability to prioritise and manage own workload.
- Good time management skills with the ability to work to deadlines.
- Ability to work quickly and accurately
- Desire to achieve and maintain high standards.
- Able to cope with sensitive nature of work, with a patient and calm approach.
- Self motivating able to work with minimal direction.
- Innovative and proactive.
- Show complete reliability in all matters and is honest and trustworthy.
- Possess a real desire to provide quality service to patients.
Qualifications
Essential
- Minimum of GCSE Grade C (or equivalent) in Maths and English.
- Recognised Administration / Business Studies qualification at Level 3 or above.
- ECDL
Desirable
- RSA Stage III word processing, or equivalent.
