PCN Administrator

Job description

Job responsibilities

Post Overview

To oversee and organise the Primary Care Network (PCN). The successful candidate will be required to work within strict key performance indicators; they will be used to working unsupervised and report directly to the Clinical Director / Practice Managers.

The position will provide fluidity to manage day to day administrative functions and activities but the postholder will be empowered to manage PCN projects and represent the PCN at meetings if required.

Key Responsibilities

Operational responsibilities:

Provide direct support to the PCN Clinical Director and management team.

Organise meetings or events related to any PCN activity

Support implementation of initiatives through timely and relevant information analysis and administrative support

Deliver against agreed objectives, achieving quality outcomes.

Manage and prioritise workload daily and deal with the competing demands of the PCN.

Communication and relationships

Demonstrates ability to work as a member of a team.

Communicate effectively and sensitively and use language appropriate to patients / colleagues / third party’s level of understanding

Can recognise personal limitations and refer to more appropriate colleague(s) when necessary.

Actively work toward developing and maintaining positive working relationships both within and outside the PCN or group of PCNs.

Participate in relevant internal and external working groups and initiatives to provide information to inform the development and delivery of the PCNs strategic objectives.

Work collaboratively across organisations to develop and implement project management processes and data collection that will provide accurate and timely data.

Liaise with Practice Managers to create a PCN Patient Participation Group and support / organise the PCN PPG once established.

Liaise with Practice Managers to carry out PCN patient surveys.

Functional responsibilities

Produce, review, and circulate all documents required for meetings.

Minute meetings as required, drawing up action points, circulating and chasing outcomes.

Managing and appropriately distributing mail via an NHS email account.

Assist the Practice Managers with organising COVID vaccination clinics and inviting patients.

Support the Clinical Director and Practice Managers to deliver services efficiently reducing the burden on practices and find ways to encourage the practices to work together for their collective benefit.

Supporting PCN members with all other reasonable administrative requests.

Maintenance of IT based information systems and responsibility for key performance data:

Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner.

Develop and maintain accurate electronic GP systems and / or databases required for the role.

To ensure the IT requirements for recording activity are adhered to in collaboration with other team members.

To provide agreed performance/activity data within the PCN.

Person Specification

Qualifications

Essential

• Minimum of GCSE Grade C (or equivalent) in Maths and English.
• Education to Diploma / HNC level / A Level or equivalent.
• ECDL or equivalent.

Desirable

• Recognised Business Administration qualification at Level 3 or above.

Experience

Essential

• Proven administrative experience.
• Proven Windows experience (Word, Excel, PowerPoint).
• Knowledge of medical databases / software.
• Knowledge of medical terminology.

Desirable

• Minimum of 2 years experience of working with healthcare professionals and/or previous experience in Primary Care, the NHS or relevant field.
• Knowledge of SystmOne software.
• Knowledge and understanding of health and social services structures and processes.

Employer details

Employer name

The Three Spires Medical Practice

Address

Truro Health Park

Infirmary Hill

Truro

Cornwall

TR1 2JA

Employer's website

https://www.threespiresmedical.co.uk/ (Opens in a new tab)