The Grovehurst Surgery

Administrator

This job is now closed

Job summary

1. JOB PURPOSE

To support the Practice and GPs by implementing document management optimisation protocols for all documentation coming into the Practice. To also support with the administration of prescription requests and provide support to the Reception team when required.

2. MAJOR DUTIES AND RESPONSIBILITIES

To read, scan, code, and action all documentation coming into the Practice concerning patients in line with the set protocol for document management

To ensure clinicians complete actions promptly and to escalate to the Practice Manager where appropriate

To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician

To report any significant events that occur concerning document management and participate in any associated learning from incidents

To support the administration of prescription requests coming into the Practice

To provide telephone Receptionist support in line with an established rota

To provide Reception cover in times of staff shortage as requested by the Practice Manager

To attend any training required to maintain effective performance in this role

Any other duties as requested by the Practice Manager or Partners that are deemed to be reasonable and within the capabilities of the postholder

Main duties of the job

Key Responsibilities:

Manage patient records using EMIS clinical system and Docman scanning software.
Handle Administrative tasks efficiently, including appointment scheduling, patient registration, and medical coding.
Ensure the accurate recording and processing of medical information in compliance with regulatory standards.
Assist healthcare professionals with administrative tasks as needed.
Maintain confidentiality and adhere to data protection Policies.
Previous experience working in a healthcare setting, preferably as a GP Administrator or medical secretary.

About us

The Grovehurst Surgery seeks a diligent, detail-oriented GP Administrator to join our dynamic team. The ideal candidate will possess strong organisational skills, be proficient in medical terminology, and have experience working with IT systems, including EMIS and Docman scanning software. This role requires working efficiently in a fast-paced clinical environment while maintaining accuracy and attention to detail.

Date posted

12 February 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1649-24-0000

Job locations

Grovehurst Road

Kemsley

Sittingbourne

Kent

ME10 2ST

Job description

Job responsibilities

JOB DESCRIPTION Document Management Clerk

1. JOB PURPOSE

2. MAJOR DUTIES AND RESPONSIBILITIES

To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management

To ensure actions are completed by clinicians in a timely manner and to escalate to the Practice Manager where appropriate

To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician

To report any significant events that occur in relation to document management and participate in any associated learning from incidents

To support the administration of prescription requests coming into the Practice

To provide telephone Receptionist support in line with an established rota

To provide Reception cover in times of staff shortage as requested by the Practice Manager

To attend any training required to maintain effective performance in this role

Any other duties as requested by the Practice Manager or Partners that are deemed to be reasonable and within the capabilities of the postholder

3. SUPERVISION RECEIVED

The postholder will be operationally line-managed by the Practice Manager.

4. SUPERVISION EXERCISED

The postholder has no day-to-day line management responsibility and does not directly manage any staff members.

5. CONTACTS

The postholder has contact with a wide range of people, including patients, GPs, practice nurses, HCAs, receptionists, health visitors, community nurses etc.

6. EDUCATION, SKILLS & EXPERIENCE

The postholder will hold GCSE English and Maths at Grade C or above. An IT qualification is desirable. The postholder will be computer literate (especially in the clinical system EMIS), have good communication skills and be able to organise and prioritise their own workload. They should be a good communicator with an excellent telephone manner. An understanding of medical terminology is desirable although training will be provided. Previous experience in the NHS or another healthcare setting is also desirable.

7. OTHER REQUIREMENTS

Tidy appearance

Professional attitude

Able to communicate with a variety of people

Able to respond empathetically to people in difficult circumstances

Able to cope under pressure

Excellent attention to detail and high levels of accuracy

Ability to multitask and prioritise workload independently.