Assistant Practice Manager

Job description

Job responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES

Supporting the Practice Manager in the day-to-day operations of the practice.

Monitoring and administration of the Quality and Outcomes Framework (QOF) in accordance with QOF targets and guidelines.

Working knowledge of IT systems i.e. EMIS web, CQRS, MS Office.

Developing and maintaining data entry templates.

The organisation of Clinical searches in EMIS.

Ensure all contract and enhanced services payment claims are submitted appropriately, extracting and formatting data as required, including claims for personally administered items.

Proactively monitoring against targets for immunisations and vaccinations.

Provide first line-IT support to the practice team in liaison with the IT subcontractor.

Purchasing

Management of the National Diabetes Programme.

Weekly childhood immunisation reports.

The post-holder will be aware of the various statutory requirements and will assist in implementation as directed by the Practice Manager. There is a need to work closely with Reception and Clinical staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person.

Convene meetings, prepare agendas and paperwork, take minutes and ensure distribution of the minutes as necessary.

Assist with production and upkeep of practice procedures, protocols and manuals.

Deal with more complex enquiries and requests from patients.

Managing Friends and Family responses.

Undertake ad-hoc duties and tasks as required.

TEAMWORK

Act as a useful member of the Primary Care team.

Provide support to the Practice Manager and Clinicians to ensure the efficient discharge of all duties as required.

Have a responsible and flexible approach to duties and availability.

Participate actively in training, meetings and personal development.

Train Clinicians and non-Clinicians on new or altered templates.

SELF

Establish and maintain high-level standards and expectations for performance. Be constantly aware of what is the best use of own time; manage interruptions effectively.

Work effectively with Clinicians, management and peers.

Act with integrity

Actively participate in training and development opportunities.

Represent the Practice to the highest standards.

This job description is by no means restricted. Variations and additions may occur and your agreement should not be unreasonably withheld.

The Practice has a multi-functional team and the job-holder will be expected to undertake tasks outside of the role on an ad-hoc basis

Person Specification

Experience

Essential

• Experience of working in General Practice

Qualifications

Essential

• Must have experience of working at a senior level in General Practice.
• Must have experience of EMIS web, MS Office.
• Must have experience of the Quality and Outcomes Framework (QOF).
• Must have a systematic approach to work with an excellent eye for detail and accuracy.
• Must have experience of handling and managing IT issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grovehurst Surgery

Address

Grovehurst Road

Kemsley

Sittingbourne

Kent

ME10 2ST

Employer's website

https://www.thegrovehurstsurgery.nhs.uk (Opens in a new tab)