Health & Wellbeing Coach

Job description

Job responsibilities

Role Purpose:

To support the practice in delivering excellent patient care by taking a proactive approach to promoting community health and wellbeing.

Health & Wellbeing Coaching

Work with GPs and the wider clinical team to identify and manage a caseload of patients likely to benefit from a health and wellbeing coaching

Provide reactive support by taking referrals from within the practice and the wider PCN partners for individuals who would benefit from support

Provide proactive support by identifying cohorts of patients to work with

Take referrals from within the practice and the wider PCN partners for individuals who would benefit from support

Work with people focussed on physical, people with long term conditions and those at risk of developing an LTC and mental health conditions.

Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently

Coach and motivate patients through multiple sessions to identify their needs, set goals, and achieve their personalised health and care plan objectives

Provide interventions such as self-management education and peer support

Support patients in making choices and positive risk taking while ensuring that they understand the impact of their own actions and decisions, thus encouraging the proactive prevention of further illnesses

Work in partnership with other members of the Proactive Care Team and other services to connect patients to community-based activities which support them to take increased control of their health and wellbeing

Work with patients to increase their motivation to self-manage and adopt healthy behaviours

Make referrals to other healthcare professionals within the Primary Care Network

Work with patients with lower activation scores to understand their level of knowledge, skills and confidence (their Activation level), when engaging with their health and well-being and subsequently supporting them in shared decision-making conversations

Utilise health coaching skills to support people with lower levels of activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers

Explore and support patient access to a personal health budget, where appropriate, for their care and support.

Be able to support people, during various stages such as:

Prevention and Staying Well

Supporting people to self-manage, increase activation levels and sustain behaviour change.

Improve patient outcomes e.g., weight reduction, improved BP, increased activity

Deterioration/Acute Episodes

Help people develop and implement strategies for the early management of exacerbations and flare ups e.g., managing episodes that may contribute towards poor health

Enable confidence to know when to self-care and when to seek medical attention

Discharge and Recovery

Support people to come to terms with new situation/diagnosis, limitations and change of life. Support people in problem solving and working through strategies towards independence on discharge where appropriate.

Support people to become active in management of new conditions

Development Activity

Actively promote your role and that of the Proactive Care Team within the practice, PCN and beyond

Develop and deliver initiatives including group sessions, health improvement activities and health awareness campaigns in practice and out in the community

Develop strong links with local health agencies and the voluntary and community sector providers to support patients health and wellbeing.

Raise awareness of shared decision-making and support tools within the practice and how to identify patients who may benefit from this approach

Use population health data to tackle local inequalities in health and social care

Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensure consistency in the follow up of peoples goals

Reporting

Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact on their health and wellbeing

Produce case studies showing the impact of health and wellbeing coaching

Work closely with staff across the practice to ensure that the health and wellbeing coaching referral codes are inputted into clinical systems

Maintain effective records of activity and produce reports as required

Provide agreed performance/activity data

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Experience

Essential

• Knowledge of the personalised care approach
• Knowledge of community development approaches
• Knowledge of public health issues in the local area
• Computer literate with an ability to use the required IT systems and Microsoft Office
• Able to build rapport and gain the trust of patients
• Able to effectively communicate complex and sensitive information in an understandable form to a variety of audiences
• Able to effectively manage own workload
• Able to meet deadlines, work under pressure and balance priorities
• Able to build and sustain relationships at all levels
• Able to work within own sphere of competence, recognising where referral to senior colleagues or GPs is necessary

Desirable

• Experience of working in a community development, adult health and social care, learning support, public health or health improvement role
• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
• Experience of data collection and using tools to measure the impact of services
• Experience of EMIS clinical system
• Experience of recruiting and training volunteers
• An appreciation of the NHS landscape including the relationships between individual practices, PCNs and the commissioners
• Experience with alcohol/ drugs intervention, smoking cessation training or experience in health and nutrition work with patients
• Understanding of the determinants of health to include social, economic and environmental factors
• Knowledge of the needs of patients with long term conditions

Qualifications

Essential

• Good standard of general education
• Demonstrable commitment to professional and personal development
• Training in motivational coaching, behavioural change and goal setting

Desirable

• NVQ Level 3 or equivalent in relevant discipline such as Health & Fitness, Coaching/Mentoring or Health & Social Care

Additional Criteria

Essential

• Have a proactive, positive, can do approach
• Approachable and flexible
• Sensitive to patients needs
• Ability and willingness to work across all Holderness Health sites and willing to homework as required by the practice
• Able to demonstrate the principles of equality and inclusion in all aspects of this role
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Punctual and flexible across hours of work when required (including holiday cover)
• Able to demonstrate alignment with the values of the practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)