Pharmacy Technician

Holderness Health

The closing date is 09 June 2025

Job summary

This is an exciting opportunity to work in General Practice where you will be part of our team of Clinical Pharmacists and Pharmacy Technicians. Working closely with our GPs and wider clinical team, your goal will be to provide high-quality, integrated patient care.

We are building our clinical pharmacy team and putting it at the heart of our plans for the future so if you share our values of collaboration, integrity, quality, respect and wellbeing and are looking for a new challenge, we would love to hear from you.

Main duties of the job

Our successful candidate will be a pharmacy technician and registered with the General Pharmaceutical Council. Candidates who have not completed the Centre for Pharmacy Postgraduate Education Primary Care Education Pathway; enrolment onto this 15-month course will be provided.

You will be a team player and keen to develop your skills in new ways. You will be answering queries form patients in order to assist them in obtaining the best healthcare outcomes from their medication. You will be supporting the pharmacists in reviewing and actioning treatment requests, hospital discharge summaries and letters from secondary care; updating patients medications and discussing any medication changes with the patients as needed. You will support the team in audit work to assist in the delivery of the Holderness Health Prescribing and Medicines Management Plan and the delivery of patient services as determined by Holderness Health policy and local and national guidance.

You will be supported by our Lead Clinical Pharmacist who will support your development and provide mentorship in the role.

About us

We are a large rural practice with approximately 34,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness, and you must also be willing to travel between sites as necessary.

Our hard-working and dedicated team includes 27 GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services team.

We offer a welcoming practice environment, 25 days annual leave plus bank holidays, access to the NHS pension scheme.

Holderness Health is a member of the NHS pension scheme, which is a defined benefit pension scheme which means you get a guaranteed level of benefit payable at retirement, which are based on your pensionable earnings throughout your career. As your employer we would contribute 14.38 per cent to the scheme and you would receive tax relief on all your pension contributions which are determined by your level of income but range between 5.1% and 13.5%. On joining the NHS Pension Scheme you'll also be automatically covered by life insurance, which offers a tax free lump sum worth twice your annual pensionable pay and is payable to anyone you nominate.

Date posted

29 April 2025

Pay scheme

Other

Salary

£12.50 to £16.95 an hour In line with Holderness Health Pay Policy

Contract

Permanent

Working pattern

Part-time

Reference number

A1637-25-0429

Job locations

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE


St. Nicholas Surgery

Queen Street

Withernsea

HU19 2PZ


Hedon Group Practice

Chapel Lane

Keyingham

Hull

HU12 9RA


Holderness Health

1501 Hedon Road

Hull

HU9 5NX


Hodgson Lane Surgery

Hodgson Lane

Roos

Hull

HU12 0LF


St Patrick's Surgery

St Patrick's Green

Patrington

Hull

HU12 0PF


Hedon Group Practice

4 Market Hill

Hedon

Hull

HU12 8JD


Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: PHARMACY TECHINICIAN

Reporting to: LEAD CLINICAL PHARMCIST

Job responsibilities:

Assist in the delivery of the Holderness Health Prescribing and Medicines Management Plan and the delivery of patient services as determined by Holderness Health policy and local and national guidance.

Recognise and work within own competencies using own judgement, resourcefulness and common sense.

Assist in the delivery of a robust and safe system for prescribing repeat medications.

Promotion of electronic repeat dispensing and online ordering.

Adhere to repeat prescribing policy, ensuring necessary clinical reviews and monitoring are conducted at appropriate intervals.

Undertake medicine reconciliation to ensure all repeat medications are accurate, maintained up-to-date and are synchronised on the clinical system.

Effectively communicate with pharmacy colleagues in other sectors to promote best care for patients in relation to medicines management.

Support the Lead Clinical Pharmacist and the clinical pharmacy team in training student technicians, dispensers, and allied healthcare professionals.

Support the development and implementation of Standard Operating Procedures

Discuss medication with patients and counsel patients on the correct use and care of their medicines.

Identify and report problems in administration of medicines such as medicine interactions and other physical factors that may affect patient compliance.

Liaise with Clinical Pharmacists, GPs and Non-Medical Prescribers about prescriptions to ensure accuracy and prevent risk.

Ensure that all errors and near misses are logged in accordance with Holderness Healths procedures and undertake any activity necessary to rectify or prevent errors.

Support the work that maximises cost-effective prescribing and improves the quality of patient care.

Support local care homes in the ordering and management of repeat prescriptions for their residents, ensuring medicines optimisation is provided for vulnerable patients.

Work with patients either face to face or over the telephone.

Support the Lead Clinical Pharmacist with the development of technician led, patient facing clinics.

Promote high quality, cost effective and evidence based use of medicines within Holderness Health.

Assist in the safe and appropriate storage of medicines.

Participate in education and training for staff, carers and patients on medicines management issues.

Keep up-to-date with current pharmacy practice, new drugs and their uses for the purpose of continuing professional development.

Maintain accurate and complete records in accordance with data protection principles to ensure patient confidentiality.

Other responsibilities:

Follow agreed protocols, referring to Clinical Pharmacists or GPs as appropriate.

Follow local and national Infection Control guidelines.

Contribute to achievement of the highest possible quality standards such as the QOF and other agreed Key Performance Indicator targets.

Attend in-house educational and staff meetings as appropriate.

Assist with the training of other staff members and also with the education of doctors and nurses in training as appropriate.

Positively facilitate change.

Demonstrate pro-active engagement with the practice population and wider community to promote healthy living and encourage uptake of services. This may include visits to local schools, community centres and other groups as necessary.

Undertake additional tasks as required within your general role.

Business responsibilities:

Maintain the ethos and culture of Holderness Health.

Positively promote Holderness Health.

Engage in enhanced and extended services.

Attend in-house governance, educational and staff meetings as appropriate

Help plan, develop and support the introduction of new working processes to optimise quality

Build and maintain relationships with other healthcare professionals, including GPs, the wider practice team, Care Home teams, Community Services staff and community pharmacists.

Safeguarding:

Be responsible for and committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and for ensuring that they are protected from harm.

Be aware of your duties and responsibilities regarding current legislation and adhere to Holderness Health policies and procedures on Child Protection and Safeguarding Adults.

Recognise the types and signs of abuse and neglect.

Ensure the Safeguarding Lead is alerted to, and kept fully informed of, any concerns you may have in relation to safeguarding adults, children and young people.

Learning and development:

Participate in any training programme implemented by Holderness Health as part of this employment.

Participate in individual performance reviews, including maintaining a record of own personal and/or professional development.

Work with departmental and senior management to assess own learning needs and undertake learning as appropriate.

Develop and utilise a written Personal Development Plan.

Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments.

Undertake mandatory and statutory training as required.

Team working:

Understand own role and scope in the organisation and identify how this may develop over time.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.

Participate in team activities that create opportunities to improve patient care.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Participate and support local projects as agreed with the management team.

Confidentiality:

In the performance of the duties outlined in this Job Description, you may have access to confidential information relating to patients and their carers, Holderness Health staff and other healthcare workers. You may also have access to information relating to Holderness Health as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to customers, carers, colleagues, other healthcare workers or the business of Holderness Health may only be divulged to authorised persons in accordance with Holderness Health policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

You will assist in promoting and maintaining your own and others health, safety and security as defined in Holderness Health policies including:

Using personal security systems within the workplace according to guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

You will support the equality, diversity and rights of customers, carers and colleagues, including:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Holderness Health procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of customers, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: PHARMACY TECHINICIAN

Reporting to: LEAD CLINICAL PHARMCIST

Job responsibilities:

Assist in the delivery of the Holderness Health Prescribing and Medicines Management Plan and the delivery of patient services as determined by Holderness Health policy and local and national guidance.

Recognise and work within own competencies using own judgement, resourcefulness and common sense.

Assist in the delivery of a robust and safe system for prescribing repeat medications.

Promotion of electronic repeat dispensing and online ordering.

Adhere to repeat prescribing policy, ensuring necessary clinical reviews and monitoring are conducted at appropriate intervals.

Undertake medicine reconciliation to ensure all repeat medications are accurate, maintained up-to-date and are synchronised on the clinical system.

Effectively communicate with pharmacy colleagues in other sectors to promote best care for patients in relation to medicines management.

Support the Lead Clinical Pharmacist and the clinical pharmacy team in training student technicians, dispensers, and allied healthcare professionals.

Support the development and implementation of Standard Operating Procedures

Discuss medication with patients and counsel patients on the correct use and care of their medicines.

Identify and report problems in administration of medicines such as medicine interactions and other physical factors that may affect patient compliance.

Liaise with Clinical Pharmacists, GPs and Non-Medical Prescribers about prescriptions to ensure accuracy and prevent risk.

Ensure that all errors and near misses are logged in accordance with Holderness Healths procedures and undertake any activity necessary to rectify or prevent errors.

Support the work that maximises cost-effective prescribing and improves the quality of patient care.

Support local care homes in the ordering and management of repeat prescriptions for their residents, ensuring medicines optimisation is provided for vulnerable patients.

Work with patients either face to face or over the telephone.

Support the Lead Clinical Pharmacist with the development of technician led, patient facing clinics.

Promote high quality, cost effective and evidence based use of medicines within Holderness Health.

Assist in the safe and appropriate storage of medicines.

Participate in education and training for staff, carers and patients on medicines management issues.

Keep up-to-date with current pharmacy practice, new drugs and their uses for the purpose of continuing professional development.

Maintain accurate and complete records in accordance with data protection principles to ensure patient confidentiality.

Other responsibilities:

Follow agreed protocols, referring to Clinical Pharmacists or GPs as appropriate.

Follow local and national Infection Control guidelines.

Contribute to achievement of the highest possible quality standards such as the QOF and other agreed Key Performance Indicator targets.

Attend in-house educational and staff meetings as appropriate.

Assist with the training of other staff members and also with the education of doctors and nurses in training as appropriate.

Positively facilitate change.

Demonstrate pro-active engagement with the practice population and wider community to promote healthy living and encourage uptake of services. This may include visits to local schools, community centres and other groups as necessary.

Undertake additional tasks as required within your general role.

Business responsibilities:

Maintain the ethos and culture of Holderness Health.

Positively promote Holderness Health.

Engage in enhanced and extended services.

Attend in-house governance, educational and staff meetings as appropriate

Help plan, develop and support the introduction of new working processes to optimise quality

Build and maintain relationships with other healthcare professionals, including GPs, the wider practice team, Care Home teams, Community Services staff and community pharmacists.

Safeguarding:

Be responsible for and committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and for ensuring that they are protected from harm.

Be aware of your duties and responsibilities regarding current legislation and adhere to Holderness Health policies and procedures on Child Protection and Safeguarding Adults.

Recognise the types and signs of abuse and neglect.

Ensure the Safeguarding Lead is alerted to, and kept fully informed of, any concerns you may have in relation to safeguarding adults, children and young people.

Learning and development:

Participate in any training programme implemented by Holderness Health as part of this employment.

Participate in individual performance reviews, including maintaining a record of own personal and/or professional development.

Work with departmental and senior management to assess own learning needs and undertake learning as appropriate.

Develop and utilise a written Personal Development Plan.

Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments.

Undertake mandatory and statutory training as required.

Team working:

Understand own role and scope in the organisation and identify how this may develop over time.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.

Participate in team activities that create opportunities to improve patient care.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Participate and support local projects as agreed with the management team.

Confidentiality:

In the performance of the duties outlined in this Job Description, you may have access to confidential information relating to patients and their carers, Holderness Health staff and other healthcare workers. You may also have access to information relating to Holderness Health as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to customers, carers, colleagues, other healthcare workers or the business of Holderness Health may only be divulged to authorised persons in accordance with Holderness Health policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

You will assist in promoting and maintaining your own and others health, safety and security as defined in Holderness Health policies including:

Using personal security systems within the workplace according to guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

You will support the equality, diversity and rights of customers, carers and colleagues, including:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Holderness Health procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of customers, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Person Specification

Personal Qualities

Essential

  • Self-Motivated.
  • Adaptable.
  • Full Driving Licence.
  • Ability and willingness to work across all Holderness Health sites.
  • Sensitive to patients needs.
  • Honest and reliable.
  • Approachable and flexible.
  • Committed to personal development.

Skills & Knowledge

Essential

  • Understand and observe strict confidentiality.
  • An appreciation of the nature of GPs and general practices.
  • An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing.
  • Excellent interpersonal, influencing and negotiating skills.
  • Excellent written and verbal communication skills.
  • Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. patients).
  • Good IT skills.
  • Able to obtain and analyse complex technical information.
  • Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors or GPs when appropriate.
  • Able to work under pressure and to meet deadlines.
  • Produce timely and informative reports.
  • Work effectively independently and as a team member.
  • Demonstrates accountability for delivering professional expertise and direct service provision.

Desirable

  • Able to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions.
  • Gain acceptance for recommendations and influence/motivate/ persuade the audience to comply with the recommendations/agreed course of action where there may be significant barriers.

Experience

Desirable

  • 2 years post qualification experience.
  • Experience of System 1.

Qualifications

Essential

  • Mandatory registration with General Pharmaceutical Council.

Training

Desirable

  • Safeguarding (Adult and Children Level 3).
  • Information Governance toolkit completion.
  • Basic Life Support Training.
Person Specification

Personal Qualities

Essential

  • Self-Motivated.
  • Adaptable.
  • Full Driving Licence.
  • Ability and willingness to work across all Holderness Health sites.
  • Sensitive to patients needs.
  • Honest and reliable.
  • Approachable and flexible.
  • Committed to personal development.

Skills & Knowledge

Essential

  • Understand and observe strict confidentiality.
  • An appreciation of the nature of GPs and general practices.
  • An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing.
  • Excellent interpersonal, influencing and negotiating skills.
  • Excellent written and verbal communication skills.
  • Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. patients).
  • Good IT skills.
  • Able to obtain and analyse complex technical information.
  • Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors or GPs when appropriate.
  • Able to work under pressure and to meet deadlines.
  • Produce timely and informative reports.
  • Work effectively independently and as a team member.
  • Demonstrates accountability for delivering professional expertise and direct service provision.

Desirable

  • Able to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions.
  • Gain acceptance for recommendations and influence/motivate/ persuade the audience to comply with the recommendations/agreed course of action where there may be significant barriers.

Experience

Desirable

  • 2 years post qualification experience.
  • Experience of System 1.

Qualifications

Essential

  • Mandatory registration with General Pharmaceutical Council.

Training

Desirable

  • Safeguarding (Adult and Children Level 3).
  • Information Governance toolkit completion.
  • Basic Life Support Training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE


Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE


Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Melanie Lyon

melanie.lyon1@nhs.net

Date posted

29 April 2025

Pay scheme

Other

Salary

£12.50 to £16.95 an hour In line with Holderness Health Pay Policy

Contract

Permanent

Working pattern

Part-time

Reference number

A1637-25-0429

Job locations

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE


St. Nicholas Surgery

Queen Street

Withernsea

HU19 2PZ


Hedon Group Practice

Chapel Lane

Keyingham

Hull

HU12 9RA


Holderness Health

1501 Hedon Road

Hull

HU9 5NX


Hodgson Lane Surgery

Hodgson Lane

Roos

Hull

HU12 0LF


St Patrick's Surgery

St Patrick's Green

Patrington

Hull

HU12 0PF


Hedon Group Practice

4 Market Hill

Hedon

Hull

HU12 8JD


Supporting documents

Privacy notice

Holderness Health's privacy notice (opens in a new tab)